Disaster Recovery Case Manager Jobs in Massachusetts

Together we fight for everyone's opportunity for a better financial future.

We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now

Get to Know the Opportunity:

We are seeking a detail-oriented and technically proficient Disaster Recovery Specialist to lead and support all aspects of disaster recovery planning, testing, automation, and reporting. This role will ensure organizational resilience and compliance with recovery objectives while driving innovation and reducing manual dependencies in DR and cyber incident response.

The Contributions You'll Make:

• Lead all enterprise DR tests, including Level I (CMDB Review), Level II (Walkthrough), and Level III (Functional Testing), ensuring full coordination across infrastructure, application, and business teams.
• Organize and facilitate cross-functional participation in DR exercises, including internal teams and third-party vendors.
• Develop and maintain DR calendars, test schedules, and compliance documentation.
• Drive automation of DR workflows to reduce reliance on human capital and improve response time and accuracy.
• Support ransomware recovery planning and tabletop exercises, including development of isolated recovery environments (IREs) and playbooks.
• Maintain DR documentation including business function mappings, recovery time objectives (RTO), and tier classifications.
• Contribute to the development and refinement of DR metrics dashboards, including recoverability scores, tiering compliance, and plan currency.
• Assist in the creation and submission of monthly and quarterly ORM metrics, including Tier 1 and Tier 2 recoverability and plan approval rates.
• Participate in working sessions and support automation and monitoring of DR workflows.
• Provide support for DR-related communications, including participant instructions and compliance letters.

Minimum Knowledge & Experience:

• 3+ years of experience in disaster recovery, business continuity, or IT operations.
• Proven experience leading DR testing and coordinating multi-team participation.
• Experience with DR testing methodologies and compliance frameworks.
• Experience with cloud-based DR solutions and Azure Site Recovery (ASR).
• Exposure to cybersecurity and ransomware recovery planning.
• Experience with DR automation tools such as Continuity Patrol or similar platforms.
• Strong analytical skills and attention to detail in metrics reporting and documentation.
• Excellent communication and collaboration skills across technical and business teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• High standards of integrity and transparency in all aspects of execution and reporting.

Preferred Knowledge & Experience:

• Knowledge of ITIL or similar service management frameworks.
• Experience with ORM reporting and enterprise risk metrics.

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Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan - with generous company matching contributions (up to 6%)
• Voya Retirement Plan - employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time - 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.