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Disability Support Manager Jobs in Illinois (NOW HIRING)

Captive Resources

Captive Support Manager

Itasca, IL · On-site

$105K - $110K/yr

... disability, and more. Please visit our website for more information. Description Lead a team of ... Communication & Collaboration: Builds strong partnerships across Program Management and ...

Captive-Resource

Captive Support Manager

Itasca, IL · On-site

$105K - $110K/yr

... disability, and more. Please visit our website for more information. Description Lead a team of ... Communication & Collaboration: Builds strong partnerships across Program Management and ...

Principia The

Event Technical Support Manager

Elsah, IL · On-site

$24.15 - $29.58/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Event Technical Support Manager Regular ...

Pella Corporation

Customer Support Manager

Geneva, IL · On-site

$93K - $117K/yr

The Customer Support Manager is responsible for managing the order fulfillment and customer support ... Reasonable accommodations may be made to enable individuals with disabilities to perform the ...

New

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... disability insurance * 401K * paid time off * paid holidays RLDatix is an equal opportunity ...

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time ...

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time ...

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time ...

Paylocity

Manager Support Ops

Schaumburg, IL · On-site

We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that ... The manager is responsible for providing leadership and support to their employees through ...

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All JobsDisability Support JobsDisability Support Manager JobsDisability Support Manager Jobs in Illinois

Disability Support Manager information

What cities in Illinois are hiring for Disability Support Manager jobs?

Cities in Illinois with the most Disability Support Manager job openings:

Infographic showing various Disability Support Manager job openings in Illinois as of June 2026, with employment types broken down into 73% Full Time, 23% Part Time, 2% Contract, and 2% Nights. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Captive Support Manager

Itasca, IL • On-site

Captive Resources
Insurance Services • 51 - 200 employees
Learn more about Captive Resourcesexternal

$105K - $110K/yr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Hybrid - Corporate Office
Itasca, IL 60143, USA

  • Pay or shift range: $105,000 USD to $110,000 USD
    The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Our benefits include medical, dental, vision, Rx, 401(k), life and AD&D, short-term and long-term disability, and more. Please visit our website for more information.
Description

Lead a team of Captive Support professionals by driving operational excellence, developing employees, and ensuring consistent delivery of service, quality, and productivity goals. This role partners with leadership to implement process improvements and automation initiatives while fostering a culture of accountability and continuous improvement. Success in this role requires balancing people leadership with operational excellence to deliver results and build a collaborative, engaged team.

EDUCATION AND EXPERIENCE:
  • Bachelor's degree or equivalent experience.
  • Five (5) or more years of operations or service leadership experience, including at least two (2) years of direct people management in a metrics-driven environment with demonstrated success improving operational performance through KPIs, SLAs, coaching, and continuous improvement.
SKILLS/COMPETENCIES REQUIREMENTS:
  • People Leadership: Builds engaged, high-performing team through coaching, feedback, development, and accountability.
  • Operational Excellence: Drives consistent execution through standardized processes, workload planning, and continuous improvement.
  • Data-Driven Decision Making: Uses KPIs, SLAs, and operational metrics to identify trends, solve problems, and improve performance.
  • Change Leadership: Successfully implements new processes, technologies, and automation initiatives while leading teams through change.
  • Communication & Collaboration: Builds strong partnerships across Program Management and communicates priorities, expectations, and results effectively.
  • Strategic Problem Solving: Anticipates operational challenges, identifies root causes, and develops practical solutions aligned with department objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Lead, coach, and develop a high-performing team through regular feedback, performance management, career development, and employee engagement.
  • Establish clear performance expectations and hold team members accountable for productivity, quality, customer service, and SLA performance.
  • Monitor operational metrics, analyze trends, identify root causes, and implement data-driven solutions that improve performance and operational efficiency.
  • Oversee workload balancing, staffing priorities, resource planning, and capacity management to ensure consistent service delivery.
  • Partner with leadership to implement process improvements, automation initiatives, operational reporting, and change management strategies.
  • Champion operational maturity by standardizing processes, leveraging performance data to inform decisions, and fostering a culture of accountability, collaboration, and continuous improvement.
  • Collaborate with Training & Development to onboard, train, and develop employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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