Directv Customer Service Representative Jobs in Houston, TX

The Lead Logistics Analyst drives the strategic administration of inventory planning, master scheduling, materials handling, inventory turnover, customer service levels, stocking decisions, forecasting, and administrative controls across multiple distribution facilities. This role serves as a senior technical resource and informal leader within the logistics/supply chain function, coordinating supply and demand activities across business units, mentoring less experienced analysts, and driving policy and process improvements that maximize the effectiveness of materials management on a broader organizational scale. The Lead Logistics Analyst operates with a higher degree of autonomy, leading small-to-mid-sized projects and initiatives while partnering closely with cross-functional teams to align logistics strategy with company objectives.

Here’s what you’ll do:

• Leads and administers comprehensive inventory planning, master scheduling, materials handling, and inventory turnover processes across multiple distribution facilities, ensuring consistency and best practices.
• Coordinates and oversees supply and demand activities for products across multiple business units, optimizing inventory levels, fill rates, and customer service delivery.
• Analyzes complex data sets and trends to develop and refine forecasting models, stocking strategies, and inventory policies that reduce carrying costs while maintaining service targets.
• Recommends and leads implementation of policy, process, and systems improvements to maximize the effective management of materials and enhance operational efficiency across the network.
• Develops short- to mid-term objectives and action plans, ensuring alignment with broader company goals, and initiates and drives corrective actions when performance gaps arise.
• Leads or contributes significantly to small projects or discrete portions of larger team/organizational initiatives, managing timelines, deliverables, and stakeholder communication.
• Resolves complex, ambiguous issues independently by evaluating multiple variable factors, applying judgment to select appropriate methods and evaluation criteria, and escalating only the most novel or high-risk problems.
• Establishes, documents, and administers unit-level policies, procedures, and systems governing inventory and materials management.
• Partners with cross-functional teams (procurement, operations, sales, finance) to align supply chain activities with organizational priorities and resolve interdepartmental bottlenecks.
• Provides guidance, mentorship, and technical direction to less experienced logistics/inventory analysts, reviewing their work and helping build their capability.
• Monitors key performance indicators (inventory turns, service levels, forecast accuracy) and reports insights and recommendations to management.
• Supports audits and administrative controls to ensure compliance with company policy and regulatory requirements related to materials management.

What you’ll need to be successful:

• Advanced professional with deep, specialized expertise in logistics and supply chain management, capable of independently resolving complex and varied issues through creative, judgment-based solutions.
• Strong analytical and quantitative skills, with demonstrated experience in inventory planning, demand forecasting, master scheduling, and materials management.
• Proficiency with supply chain planning systems (e.g., ERP/WMS platforms) and advanced Excel or data analysis tools; experience with forecasting or inventory optimization software preferred.
• Proven ability to coordinate cross-functional activities and influence stakeholders without direct authority.
• Experience leading projects or initiatives, with the ability to plan, prioritize, and manage competing deliverables.
• Prior experience mentoring or providing technical guidance to junior team members preferred.
• Excellent communication skills, with the ability to translate complex data into actionable recommendations for varying audiences.
• 3 – 5 years of relevant experience in logistics, supply chain, or inventory/materials management (or equivalent combination of education and experience).
• Bachelor's degree in Supply Chain Management, Business, Logistics, or related field preferred; relevant certifications (e.g., APICS/ASCM CPIM or CSCP) a plus.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

This role requires but is not limited to 10% travel.

This is a remote position that can be located anywhere in the United States, with the exception of Alaska. #LI-Remote

A career with us comes with big rewards:

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.

The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

DIRECTV WAGE ZONES: $91,770 - $166,635

Low (N1): $91,770 - $137,655

Mid (N2): $96,600 - $144,900

High (N3): $106,260 - $159,390

Top (N4): $111,090 - $166,635

Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

Apply today!