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Customer Service Specialist, Medical Equipment Repair

USAMRIID FT DETRICK - Fort Detrick, MD 21702

The Role

OFS is seeking a Customer Service Specialist, Medical Equipment Repair, to assist in day-to-day administrative tasks and the scheduling of medical equipment repair. This position will be located at USAMRIID, in Fredrick, Maryland. This is an on-site position. This individual will be a fast learner, have a high attention to detail, and be familiar with a wide array of administrative practices.

Why One Federal Solution?

As an industry leader in providing government services, One Federal Solution (OFS) is a Service-Disabled Veteran Owned Small Business (SDVOSB) whose primary mission is to provide the Federal government with outstanding services in the areas of Program Management, Information Technology Enterprise Management, Healthcare Administration and Test & Evaluation. OFS is resolute in our commitment to delivering unparalleled performance by simply listening to our customers and exceeding their expectations. We understand the government's infrastructure requirements and have aligned our business to offer consultation services to support the needs of our customers, offering end-to-end solutions that enable agencies to procure from a single, reliable source.

We exhibit pride and quality in our work and relationships, maintaining high ethical standards to achieve the goals of OFS. We uphold an uncompromising and steadfast adherence to honesty, truthfulness, and sincerity. We will uphold full loyalty to the company, showing pride as we strive to make it the best it can be. We value each individual and recognize their loyalty and contribution as being important to OFS. We treat everyone with the courtesy and respect they deserve. We vow to openly communicate with each other to foster an environment of trust. We are team leaders who apply our values to our customers, team members and each other.

What You'll Do?

• Perform a wide variety of clerical and administrative duties in support of the scheduled and unscheduled maintenance of medical equipment.
• Serve as point of contact for customers requesting medical equipment repair.
• Provide detailed and authoritative information on procedures and documentation required for repair requests, schedules for maintenance, status of repairs, etc. to customers, CEB leadership, and LOG leadership daily as needed.
• Assure the automated scheduled work order listings for preventive maintenance, safety and calibration of equipment throughout the medical facilities and supported organizations are generated on a monthly basis.
• Extract and review data from business objects listing or other available computer listings for completion and accuracy of data; and/or creates own Business Objects data queries for compiling information in support of all maintenance activities as needed.
• Answer non-technical, substantive questions regarding work order procedures, status, etc., and to initiate and process work orders within 48 hours.
• Ability to research and extract pertinent data related to service maintenance for input into automated system, and to resolve discrepancies in service-related information.
• Create and assign work orders, annotate work orders with equipment identification and service status, turn in excess equipment, update and print maintenance histories, inputs warranty data to automated system, issue temporary replacement equipment and prepare a variety of spreadsheets and reports when requested.
• Open and assign unscheduled work orders as requested by internal customers.
• Update service maintenance schedule in DMLSS when required.
• Process and submit work orders for an estimated monthly average of 300 telephonic, oral and email repair requests for all types of routine and emergency medical maintenance services.
• Reviews requests to assure that they contain correct and complete information and is in compliance with Army Policy and local policies.
• Provide a written explanation of any discrepancies found and report required computation of percentages and use of formulas.
• Provide management, with a copy of the work order register of unscheduled work orders
• Receive and direct callers and/or visitors to the appropriate staff member or technician based on knowledge of the functions and procedures of the section.
• Provide detailed specific information and handle service requests and concerns of customers regardless of the level of customers knowledge of equipment repair procedures.
• Notify customers of completed repairs and arranges for delivery and pick up of equipment.
• Review, validate, perform quality control, and investigate/correct discrepancies.

Qualifications

• High school diploma or GED
• Knowledge of general office and administrative requirements and procedures.
• Ability to pass a background check.