Director Strategic Service Mssp Jobs (NOW HIRING)

Position Overview

The Leading Hotels of the World is seeking our first ever Director, Strategic Growth. In this newly created role, the Director, Strategic Growth will identify and develop new services, partnerships, and strategic growth opportunities that strengthen Leading Hotels of the World's member value proposition and support long‑term, scalable growth.

On a small team, this role combines strategic thinking with hands‑on execution to help translate emerging opportunities into structured business cases and actionable initiatives. The Director will work closely with leaders across Commercial, Marketing, Digital, Finance, and Operations to move promising concepts from idea through validation and into scalable offerings.

Operating within LHW’s broader Corporate Strategy team, the Director will help prioritize growth opportunities and support the development of initiatives that enhance the value of LHW membership and contribute to the organization’s long‑term success.

This is a full‑time position located in New York City. We offer flexible workplace policies that allow for working remotely 3 days a week and require being in our NYC office 2 days a week (Wednesdays and Thursdays).

Key Responsibilities Growth Opportunity Identification & Development

• Identify and evaluate new growth opportunities that strengthen LHW’s member value proposition and long‑term strategic position.
• Source opportunities through a combination of external partnerships and strategic relationships, market and competitive insights, and internally generated concepts for new services or offerings.
• Assess opportunities to determine where LHW has a strong opportunity to deliver value to members and create long‑term strategic and/or commercial impact.
• Apply enterprise evaluation frameworks to assess strategic fit, member value, scalability, and revenue or broader strategic potential.

Business Case Development & Financial Evaluation

• Translate promising concepts into structured business cases that outline the value proposition, commercial model, operational implications, and investment requirements.
• Develop financial models and scenario analyses to evaluate both direct revenue opportunities and initiatives that enhance the overall value of LHW membership.
• Present recommendations and investment cases to senior leadership to inform prioritization and resource allocation.

Incubation & Pilot Development

• Lead the incubation and pilot design of selected initiatives to test market viability and operational feasibility.
• Define pilot objectives, success metrics, and commercialization approaches, including pricing structures where applicable.
• Work closely with Commercial, Marketing, Digital, Finance, and Operations to align stakeholders and ensure pilot readiness.
• Use pilot results and market feedback to refine opportunities and determine whether initiatives should be scaled, revised, or discontinued.

Scale and Operational Transition

• Support the transition of validated initiatives to the appropriate operating teams for long‑term ownership and growth.
• Ensure offerings are designed with scalable delivery models and clear operational structures.
• Participate in the review of significant changes to existing services that carry revenue or strategic implications.

Key Qualifications & Experience

• Demonstrated experience commercializing new products or services from concept through launch
• Strong background in business development, growth strategy, corporate ventures, and/or product commercialization
• Proven experience building financial models and developing investment‑grade business cases
• Ability to apply structured evaluation frameworks to assess opportunity viability and scalability
• Strong commercial judgment with the ability to balance innovation ambition with feasibility and organizational capacity
• Experience influencing and aligning cross‑functional teams without direct reporting authority
• Executive presence and ability to engage senior stakeholders in strategic discussions

Compensation

Annualized Base Salary Range: $160,000 – $190,000

Target Annual Incentive bonus: up to 20%

Salary is determined by individual candidate's skills, experience, and location.

Benefits

The Leading Hotels of the World fosters a high‑performance culture and generously rewards its employees for their contributions. Here is just a preview of the benefits we offer:

• 27 days of Paid Time Off (PTO), 11 paid holidays, including birthdays as a floating holiday
• Medical coverage available within the first month
• Health Savings Account (HSA) with company contribution
• 401(k) company match up to 4% of salary, and deferred compensation
• Up to $500 for home office setup credit
• Up to $500 travel credit that supports and encourages our employees’ passion for travel
• Unlimited access to financial advisors. Collaborative and inclusive work environment

About The Leading Hotels of the World, Ltd. (LHW)

Comprised of more than 400 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow‑capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps — and beyond — explore, find inspiration, and experience unforgettable travel moments.

For more information visit: www.lhw.com, Facebook at @LeadingHotels, Twitter at @LeadingHotels and Instagram @leadinghotelsoftheworld

LHW is an equal opportunity employer. LHW does not discriminate on the basis of religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information or any other applicable legally protected category.