Director Operations Mssp Jobs (NOW HIRING)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations.

Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform.

We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.

We're proud to work for a mission-driven company leveraging AI to transform the way we work.

CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems.

We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.

Ready to join a mission that matters? The future of cybersecurity starts with you.

The Director role within the Field Alliances Operations team will be responsible for managing the MSSP, GSI & Distribution Go to Market Alliances Operations team supporting the rapidly growing CrowdStrike Partner ecosystem and partnering with our Alliances leadership team.

This position requires an individual who can balance strategy with tactical execution and who thrives in an extremely dynamic, rapidly evolving, fast paced work environment, often working under tight deadlines with changing requirements.

The successful candidate will be an experienced field operations leader, capable of building and developing high performance teams in both hiring external and developing internal top talent.

• Business Partner for the MSSP, GSI & Distribution Alliances leaders - be the go to contact, helping them manage their business and solve problems, partnering with the extended Alliances operations team.
• Manage a team to ensure day-to-day operational excellence of CrowdStrike Alliances team Work proactively with Alliances leaders, align with their strategy and priorities Lead territory planning, goal setting and quota assigning process Being an expert on operational processes and advisor to Alliances leaders and their teams Working cross-functionally with other Alliances ops teams and leveraging their experience Understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis Advising on process enhancements and liaising with the IT and capability team.
• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future state Instituting best practices and scalable processes including data flow Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands.
• Aligning with cross-functional teams to ensure positive user experience for our partners Help to set up KPIs to help monitor and optimize sales and partner performance Onboarding of new hires.
• Managing knowledge transfer and training materials Ability to optimize and prioritize tasks and acting as a point for escalation

• Bachelor's degree
• 10 years People Management experience
• 10 years of Field Sales OR Channel/Partner Operations experience
• Proven experience in managing field territory models, and MSSP, GSI and Distribution go to market
• Proven experience in leading a goaling/quota setting process
• Possess the ability to establish strong partnerships and relationships and successfully work across organizational boundaries
• Ability to quickly synthesize data and provide recommendations
• Excellent presentation and communication skills
• Expertise in business applications including Excel, PowerPoint, Salesforce and Tableau
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Curious mind and willingness to constantly improve experience for our partners and internal teams

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer.

We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.

We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment.

The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance. Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $155,000 - $240,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.