The Director of Architecture will play a critical role in designing and evolving next generation ... Develop and maintain SIP services that manage call routing, transfers, session state, and header ...
The Director of Architecture will play a critical role in designing and evolving next generation ... Develop and maintain SIP services that manage call routing, transfers, session state, and header ...
The Director of Architecture will play a critical role in designing and evolving next generation ... Develop and maintain SIP services that manage call routing, transfers, session state, and header ...
The Director of Architecture will play a critical role in designing and evolving next generation ... Develop and maintain SIP services that manage call routing, transfers, session state, and header ...
... management disciplines, and business metrics. ESolvit helps customers to do business better ... directed and have strong independent problem solving skills. Ability to develop and exercise task ...
... management disciplines, and business metrics. ESolvit helps customers to do business better ... directed and have strong independent problem solving skills. Ability to develop and exercise task ...
Director, Product Management - Bureau Solutions
Shakopee, MN · On-site
$249K - $260K/yr
The director should have significant product management and development experience and be skilled ... Define and document solution requirements, use cases, and interface diagrams for use by engineering ...
Director, Product Management - Bureau Solutions
Shakopee, MN · On-site
$249K - $260K/yr
The director should have significant product management and development experience and be skilled ... Define and document solution requirements, use cases, and interface diagrams for use by engineering ...
Director, Product Management - Bureau Solutions
$249K - $260K/yr
The director should have significant product management and development experience and be skilled ... Define and document solution requirements, use cases, and interface diagrams for use by engineering ...
Director, Product Management - Bureau Solutions
$249K - $260K/yr
The director should have significant product management and development experience and be skilled ... Define and document solution requirements, use cases, and interface diagrams for use by engineering ...
Zuora Solution Architect - Manager
$99K - $232K/yr
Industry/Sector Not Applicable Specialism Finance Management Level Manager & Summary The ... At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship ...
Zuora Solution Architect - Manager
$99K - $232K/yr
Industry/Sector Not Applicable Specialism Finance Management Level Manager & Summary The ... At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship ...
Solutions Engineer
Eagan, MN · On-site
JOB SUMMARY & SCOPE Responsible for developing and managing complex projects across multiple ... Director Solutions and Services * Director Solutions and Services PHYSICAL REQUIREMENTS Activity ...
Solutions Engineer
Eagan, MN · On-site
JOB SUMMARY & SCOPE Responsible for developing and managing complex projects across multiple ... Director Solutions and Services * Director Solutions and Services PHYSICAL REQUIREMENTS Activity ...
... solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: * Serve as the senior executive point of ... management, customer operations, or production-focused environments, with direct customer ...
... solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: * Serve as the senior executive point of ... management, customer operations, or production-focused environments, with direct customer ...
... solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: * Serve as the senior executive point of ... management, customer operations, or production-focused environments, with direct customer ...
... solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: * Serve as the senior executive point of ... management, customer operations, or production-focused environments, with direct customer ...
... solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: * Serve as the senior executive point of ... management, customer operations, or production-focused environments, with direct customer ...
... solutions. WHAT YOU WILL EXPERIENCE IN THIS POSITION: * Serve as the senior executive point of ... management, customer operations, or production-focused environments, with direct customer ...
Senior Solutions Engineer
Eagan, MN · On-site
$56.25 - $72.75/hr
JOB SUMMARY & SCOPE Responsible for developing and managing complex projects across multiple ... Director Solutions and Services * Director Solutions and Services PHYSICAL REQUIREMENTS Activity ...
Senior Solutions Engineer
Eagan, MN · On-site
$56.25 - $72.75/hr
JOB SUMMARY & SCOPE Responsible for developing and managing complex projects across multiple ... Director Solutions and Services * Director Solutions and Services PHYSICAL REQUIREMENTS Activity ...
This position combines technical guidance with direct solution development, requiring active ... management role. Key Responsibilities * Lead the engineering, development, and delivery of ...
This position combines technical guidance with direct solution development, requiring active ... management role. Key Responsibilities * Lead the engineering, development, and delivery of ...
Data Solutions Tech Lead
Minneapolis, MN · On-site
This position combines technical guidance with direct solution development, requiring active ... management role. Key Responsibilities * Lead the engineering, development, and delivery of ...
Data Solutions Tech Lead
Minneapolis, MN · On-site
This position combines technical guidance with direct solution development, requiring active ... management role. Key Responsibilities * Lead the engineering, development, and delivery of ...
Data Solutions Tech Lead
Minneapolis, MN · On-site
This position combines technical guidance with direct solution development, requiring active ... management role. Key Responsibilities * Lead the engineering, development, and delivery of ...
Data Solutions Tech Lead
Minneapolis, MN · On-site
This position combines technical guidance with direct solution development, requiring active ... management role. Key Responsibilities * Lead the engineering, development, and delivery of ...
... solutions. Focused on certifications in high-demand areas of Allied Healthcare and IT, it serves ... GENERAL DESCRIPTION The Director of Account Management leads the MedCerts B2B account management ...
... solutions. Focused on certifications in high-demand areas of Allied Healthcare and IT, it serves ... GENERAL DESCRIPTION The Director of Account Management leads the MedCerts B2B account management ...
... Director in technically qualifying solutions and their benefits to customers and/or partners ... Communicates current innovations and trends in infrastructure management solutions. * Technical ...
... Director in technically qualifying solutions and their benefits to customers and/or partners ... Communicates current innovations and trends in infrastructure management solutions. * Technical ...
Director, Account Management
$120K - $140K/yr
Taylor Corporation is looking for a Director, Account Management to join our team! In this role ... Ability to analyze complex business challenges and develop innovative solutions. * Proficiency in ...
Director, Account Management
$120K - $140K/yr
Taylor Corporation is looking for a Director, Account Management to join our team! In this role ... Ability to analyze complex business challenges and develop innovative solutions. * Proficiency in ...
AI Solutions Manager
Centerville, MN · On-site
$83K - $89K/yr
Reports to the Technology Director ESSENTIAL JOB FUNCTIONS * Develops and maintains Eagle Brook ... Supports change-management efforts related to AI adoption, including communication and stakeholder ...
AI Solutions Manager
Centerville, MN · On-site
$83K - $89K/yr
Reports to the Technology Director ESSENTIAL JOB FUNCTIONS * Develops and maintains Eagle Brook ... Supports change-management efforts related to AI adoption, including communication and stakeholder ...
... Director in technically qualifying solutions and their benefits to customers and/or partners ... Communicates current innovations and trends in infrastructure management solutions. * Technical ...
... Director in technically qualifying solutions and their benefits to customers and/or partners ... Communicates current innovations and trends in infrastructure management solutions. * Technical ...
AI Solutions Manager
Centerville, MN · On-site +1
$83K - $89K/yr
Reports to the Technology Director ESSENTIAL JOB FUNCTIONS * Develops and maintains Eagle Brook ... Strong organizational, prioritization, time management and functional leadership skills * Strong ...
AI Solutions Manager
Centerville, MN · On-site +1
$83K - $89K/yr
Reports to the Technology Director ESSENTIAL JOB FUNCTIONS * Develops and maintains Eagle Brook ... Strong organizational, prioritization, time management and functional leadership skills * Strong ...
Director Solution Management information
What cities in Minnesota are hiring for Director Solution Management jobs?
Cities in Minnesota with the most Director Solution Management job openings:
Director, Solution Architecture (Contact Center)
Eden Prairie, MN • On-site
UnitedHealth Group
• Insurance Services • 10K+ employees10,000+ employees
Full-time
Retirement
Posted 16 days ago
Key responsibilities
Design and build cloud native services using AWS primitives and develop Amazon Connect integrations.
Develop and maintain SIP services that manage call routing, transfers, session state, and header manipulation.
Implement GitHub-based CI/CD pipelines, automate testing, and support production deployment and operational support.
UnitedHealth Group rating
7.6
Based on 146 frontline employees who took The Breakroom Quiz
Job description
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
The Director of Architecture will play a critical role in designing and evolving next generation contact center solutions that support OptumCare's AI 10.0 and digital transformation initiatives. This role focuses on solution and systems architecture-partnering closely with business and technology teams to translate complex requirements into scalable, cloud based designs.
This position will assess current-state on prem technologies and lead architecture strategies that enable cloud transformation leveraging Cloud AI Bot orchestration technologies, SIP Development, and contact center services such as Amazon Connect. The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live agents without degradation in call quality or experience.
The ideal candidate brings deep experience architecting contact center and voice solutions, understands SIP/telephony integrations, and can design end to end solutions that support high volume, enterprise environments.
While this role does not have immediate direct reports, it operates at a senior, strategic level with significant influence across architecture, engineering, and business partners.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
Preferred Qualifications:
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
The Director of Architecture will play a critical role in designing and evolving next generation contact center solutions that support OptumCare's AI 10.0 and digital transformation initiatives. This role focuses on solution and systems architecture-partnering closely with business and technology teams to translate complex requirements into scalable, cloud based designs.
This position will assess current-state on prem technologies and lead architecture strategies that enable cloud transformation leveraging Cloud AI Bot orchestration technologies, SIP Development, and contact center services such as Amazon Connect. The role also supports the orchestration of AI driven technologies such as virtual agents, agent assist, call summarization, and analytics-ensuring seamless customer journeys across bots and live agents without degradation in call quality or experience.
The ideal candidate brings deep experience architecting contact center and voice solutions, understands SIP/telephony integrations, and can design end to end solutions that support high volume, enterprise environments.
While this role does not have immediate direct reports, it operates at a senior, strategic level with significant influence across architecture, engineering, and business partners.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Cloud Application & Service Development
- Design and build cloud native services using AWS primitives (Lambda, ECS/EKS, API Gateway, DynamoDB/RDS, S3, EventBridge, etc.)
- Develop Amazon Connect integrations, including contact flows, pre/post route services, agent assist hooks, and downstream data integrations
- Implement REST/event driven APIs that integrate Amazon Connect with SIP, bot, analytics, and healthcare platforms
- Infrastructure as Code (IaC)
- Build and maintain infrastructure using Terraform and/or Python Scripting
- Ensure repeatable, environment consistent deployments across DEV, STAGE, and PROD
- Partner with platform and security teams to meet enterprise cloud governance standards
- SIP Application Development
- Develop and maintain SIP services that manage call routing, transfers, session state, and header manipulation
- Implement support for call flows integrating carriers, SBCs, OCCAS, bots, and agent platforms
- Enhance SIP behavior to support new features such as consult, warm transfer, barge in, and failover patterns
- SIPREC, Recording & Media Integrations
- Build SIPREC routing and recording integrations supporting analytics, compliance, and agent assist use cases
- Partner with cloud and media teams to ensure reliable RTP and metadata capture
- DevOps & CI/CD
- Implement GitHub based CI/CD pipelines for application and infrastructure deployments
- Embed automated testing, artifact scanning, and promotion controls
- Support trunk based development and safe production release patterns
- Security, Compliance & Cost Awareness
- Apply AWS security best practices including IAM least privilege, secrets management, encryption at rest/in transit, and logging
- Support PCI aware and regulated workloads as part of cloud integrations
- Monitor and optimize cloud spend using FinOps principles
- Observability & Operations
- Implement logging, metrics, and tracing using CloudWatch and enterprise observability tooling
- Participate in production support, incident response, and root cause analysis
- Build operational runbooks and automation for day 2 support
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 10+ years of experience as a Solution Architect
- 8+ years of experience developing SIP Based solutions and Cloud design (e.g. AWS application and infrastructure) including cloud networking, identity, security, and operational best practices
- 5+ years of Proficiency with Git/GitHub, CI/CD pipelines, and infrastructure as code
- 3+ years of experience designing, developing, or supporting enterprise contact center solutions, including voice and digital customer interaction platforms
- 2+ years of hands on experience with SIP solutioning (OCCAS), Amazon Connect or CCaaS integrations
Preferred Qualifications:
- Experience integrating Amazon Connect with SIP transport, bots, or voice analytics platforms
- Experience with containerized workloads and event driven architectures
- Working knowledge of voice technologies and integrations, such as SIP / telephony concepts and end to end call flow design across bots and live agents
- Familiarity with regulated workloads (PCI, healthcare data flows)
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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About UnitedHealth Group
Sourced by ZipRecruiter
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
Minnetonka, MN, US
Year founded
1977