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Director Service Excellence Jobs in Ripley, TN (NOW HIRING)

Pictsweet Company

Director of Quality Systems

Bells, TN · On-site

$80 - $120/hr

We are currently seeking a Director of Quality Systems, reporting to the VP of Technical Services ... Excellence, and Quality Auditing are a plus. * Must be a proficient trainer of and be able to ...

Perimeter Healthcare

A&R Clinician Nights (7p-7a)

Jackson, TN · On-site

$51K - $71K/yr

Monitors direct/indirect referral sources; follows up with professional or agency referral sources ... Our focus and commitment on service excellence is available across several states and in different ...

Perimeter Healthcare

A&R Clinician Nights (7p-7a)

Jackson, TN · On-site

$51K - $71K/yr

Monitors direct/indirect referral sources; follows up with professional or agency referral sources ... Our focus and commitment on service excellence is available across several states and in different ...

UnitedHealth Group

PRN Registered Nurse

Dyersburg, TN

$39.18 - $58.76/hr

Communicates timely and effectively with physicians, patients, and family members to ensure quality care and service excellence * Teamwork * Takes direction from Clinical Director and Executive ...

UnitedHealthcare

PRN Registered | , | Group

Dyersburg, TN · On-site

$39.18 - $58.76/hr

Communicates timely and effectively with physicians, patients, and family members to ensure quality care and service excellence * Teamwork * Takes direction from Clinical Director and Executive ...

UMR

PRN Registered | , | Group

Dyersburg, TN · On-site

$39.18 - $58.76/hr

Communicates timely and effectively with physicians, patients, and family members to ensure quality care and service excellence * Teamwork * Takes direction from Clinical Director and Executive ...

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Showing results 21-40

All JobsService Excellence JobsDirector Service Excellence JobsDirector Service Excellence Jobs in Ripley, TN

Director Service Excellence information

See Ripley, TN salary details

$30.8K

$80.9K

$153.9K

How much do director service excellence jobs pay per year?

As of Aug 21, 2026, the average yearly pay for director service excellence in Ripley, TN is $80,946.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,700.00 and $96,700.00 per year, depending on experience, location, and employer.

What does a director of service excellence do?

A Director of Service Excellence is responsible for overseeing and enhancing the quality of customer service within an organization. They develop strategies, implement best practices, and monitor performance to ensure that service standards are met or exceeded. This role often involves training staff, analyzing customer feedback, and working across departments to create a culture focused on exceptional service. Their main goal is to improve customer satisfaction, loyalty, and the overall reputation of the company.

What are the key skills and qualifications needed to thrive as a director of service excellence?

To thrive as a Director of Service Excellence, you need a strong background in customer service management, operations improvement, and data analysis, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with customer satisfaction measurement tools, CRM systems, and service quality frameworks like Six Sigma or Lean is typical. Excellent leadership, communication, and problem-solving skills help drive a culture of continuous improvement and motivate cross-functional teams. These skills are crucial for ensuring exceptional service delivery, customer loyalty, and the achievement of organizational service goals.

How does a director of service excellence typically collaborate with other departments to drive organizational improvement?

A Director of Service Excellence works closely with various departments, such as operations, human resources, and quality assurance, to identify service gaps and implement best practices. This role often leads cross-functional teams, facilitates training sessions, and analyzes service-related data to recommend improvements. Collaboration is essential, as the Director must align service excellence initiatives with organizational goals and ensure cohesive efforts across all levels. Regular communication, joint problem-solving, and fostering a culture of continuous improvement are key aspects of the job.

What is the difference between Director Service Excellence vs Customer Service Manager?

AspectDirector Service ExcellenceCustomer Service Manager
ResponsibilitiesOversees company-wide service quality initiatives, develops strategies to improve customer experience, and leads multiple teams.Manages customer service teams, handles escalations, and ensures daily service standards are met.
Required CredentialsBachelor’s degree, experience in service quality, leadership skills, often certifications in customer experience or quality management.Bachelor’s degree, experience in customer service, leadership skills, sometimes certifications in customer service management.
Work EnvironmentCorporate offices, strategic planning, cross-department collaboration.Call centers, retail locations, or customer support centers.

The main difference is that the Director Service Excellence focuses on strategic, company-wide initiatives to enhance customer experience, while the Customer Service Manager handles daily operations and team management. Both roles require leadership and customer service expertise but differ in scope and level of responsibility.

What job categories do people searching Director Service Excellence jobs in Ripley, TN look for?

The top searched job categories for Director Service Excellence jobs in Ripley, TN are:

What cities near Ripley, TN are hiring for Director Service Excellence jobs?

Cities near Ripley, TN with the most Director Service Excellence job openings:

Director Service Excellence jobs near you
Infographic showing various Director Service Excellence job openings in Ripley, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $80,946 per year, or $38.9 per hour.

ALF Staff Nurse (LPN)

Regency Retirement Village of Jackson

Jackson, TN

$21.75 - $29/hr

Full-time

Re-posted 13 days ago

Job description



Objective

This position is responsible for supervising and performing the daily services provided to the residents of the licensed Assisted Living program at Regency Retirement Village.

Responsibilities include:

  • Appropriate resident assistance with activities of daily living in accordance with Tennessee rules and regulations for licensed assisted living facilities
Nature and Qualifications

This position reports to the Assisted Living Service Coordinator or the Director and will work as part of the Assisted Living service team to implement the ongoing health and service programs.

This position requires minimum qualifications as follows:

  • A current Tennessee L.P.N. License
  • 18 years of age or older
  • Ability to read, understand, communicate and write English
  • Ability to lift, walk, climb stairs, and other physical demands as may be required depending upon residents' needs
Organizational Responsibilities

Provides information to the Assisted Living Director, the Nursing Services Director and the other team members on a regular basis.

Ensures that residents and families are always treated with dignity and respect.

Supports the SERVICE EXCELLENCE attitude of Regency Retirement and serves as a resource to the community for positive retirement housing and health care alternatives.

Responsibilities and Technical Duties

Resident Care Functions:

  • Admit, transfer and discharge residents as necessary; inform staff of new admissions/changes; communicate to residents and families as necessary
  • Visit daily with residents to observe and evaluate their physical and emotional status; monitor health-related treatment to ensure residents are receiving proper care and service
  • Notify physicians of resident accidents, incidents and changes in condition
  • Schedule and assist with daily resident care such as bathing, dressing, serving of meals and assistance with medications
  • Call, receive and transcribe physician's orders for residents as necessary
  • Obtain and record admission and monthly weights on residents; report results to supervisor

Medication Assistance Functions:

  • Prepare and administer or assist with medications and medical treatments ordered by the resident's physician; verify resident identity to ensure prescribed medications are taken by the resident; notify the supervisor of all medication discrepancies; order prescribed medications as necessary; and ensure that adequate levels of medications, supplies and appropriate service equipment are available at all times, reporting needs to ALF Director
  • Observe and document medications that are administered. Maintain appropriate control and security of medication delivery equipment and storage areas
  • Monitor vital signs on routine basis for residents receiving hypertensive medications

Service Program Functions:

  • See that residents receive assistance with activities of daily living including medication assistance, bathing, dressing, ambulation, dining and other personal care needs
  • Supervise staff to carry out assessment needs and care plans

Resident's Rights Functions:

  • Maintain resident confidentiality and privacy
  • Treat residents with kindness, respect and dignity. Know and comply with Resident's Rights rules; review and promptly report to Assisted Living Director all resident complaints and grievances
Other Job Functions

Staff Development Functions:

  • Participate in in-service training classes as offered
  • Provide leadership and direction concerning essential principles for Assisted Living staff; maintain professional competence, as well as current licenses, through participation in continuing education and training programs

All Other Assigned Duties

I understand this job description and its requirements; I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned; I understand the job functions may be altered by management without notice and that I am an at-will employee

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