Director Security Operations Center Jobs in Seattle, WA

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in delivering customized security solutions to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel worldwide, trained and managed by a team of professionals with extensive military, law enforcement, and security experience. The company remains 100% family owned and operated, and is recognized as an industry leader in high-requirement security solutions.

Inter-Con is Everywhere Security Matters.

Position Summary

ESO Security Operations Specialists are full-time, salary-exempt members of the Executive Security Operations Team, providing embedded executive protection support to a single high-profile corporate client in Redmond, WA. This position reports to the ESO Operations Manager. Security Operations Specialists provide staffing of the EPS Executive Security Operations Center (EPS Center) during established business hours, as well as during incidents and recovery activities as required, serving as a central point of routine and emergency communication for the client’s Executive Protection Unit (EPU) and supplier’s Executive Response Team (ERT). Additional responsibilities include incident response coordination, maintenance of security equipment and systems, assessment and documentation of suspicious activity, support and monitoring for executive protection operations (including local events and global travel), and logistics support for executive business travel and executive protection operations as required.

Duties & Responsibilities

• Take responsibility for assigned program tasks
• Work to support supervisor and the Client to ensure mission success
• Ensure that efforts are aligned and supporting the Client core values and strategic objectives
• Primarily support the Executive Protection Team by managing daily tasks in the Operations Center
• Oversee executive protection operations through monitoring and escalation of events
• Be responsible for communication, resource management, maintaining technologies, and monitoring daily operations for multiple concurrent events
• Observe, report, and intervene as appropriate by using a wide range of tools and technologies
• Operate Security Operation Center
• Monitor live/recorded video feed
• Manage phone/radio communications
• Monitor alarm systems
• Dispatch/direct agents during emergency situations
• Initiate/respond with verbal and digital communications to Executive offices
• Coordinate with local Police, EMS, Fire and Executive protection units
• Coordinate with local Police, EMS, Fire and Executive protection units
• Contribute to the improvement and sustainment of Operations Center infrastructure
• Track multiple agents and executives globally, and assist with operational and informational reach back
• Monitor environmental factors that may influence the safety of personnel and/or business continuity
• Utilize analytical tools to consolidate and analyze information then produce report outs to provide insight to the agents in the field
• Manage risk situations, to include directing others and interfacing with potentially hostile and/or disturbed individuals
• Coordinate with other providers, vendors, and personnel to support facility maintenance of executive spaces
• Coordinate first-responder emergency assistance to designated executives
• Be involved in routine problem solving and tasking
• Participate in training activities as required
• Participate in team meetings as required
• Adhere to the Client policies and procedures
• Effectively work/communicate with others
• Maintain reliable transportation
• Maintain good credit standing
• Ability to obtain a valid first aid/CPR/AED certificate
• Safeguard and maintain highly sensitive and confidential information
• Provide daily updates/accountability for business travel for Executive and EP Agents
• Maintain log of activities executed by the team and for future planning
• Ensure dissemination of information across the team
• Perform audits of key systems and equipment

Requirements & Qualifications

• Excellent verbal and written communication skills and analytical ability
• Strong interpersonal skills
• Exceptional integrity, character, and trustworthiness.
• Ability to operate in a dynamic working environment
• Bachelor’s degree or 4+ years of relevant professional experience
• Experience and understanding of corporate culture
• Familiarity with Microsoft Office software (Excel, Word, PowerPoint etc.)
• Ability to pass an extensive criminal background check on a recurring basis, and maintain good credit standing
• Ability to work a flexible schedule, including nights or weekends as required
• Maintain reliable transportation
• Possess a valid driver's license

Preferred Attributes

• +2 years’ experience working in a Security Operations Center (SOC / GSOC)
• Experience working with C-Suite level executives or equivalent
• Advanced understanding of technology-based protective applications

Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)