Director Security Operations Center Jobs in Minnesota

The Security Associate at the Science Museum of Minnesota is a dynamic, public-facing role that provides essential security services to ensure a best-in-class visitor experience and a safe workplace for personnel. This position requires a proactive professional who balances responsibilities in the Security Operations Center-monitoring advanced systems and coordinating communications-with an active presence throughout the site. The ideal candidate will be a vital part of incident response, skillfully and compassionately engaging with diverse communities, while also performing regular patrols, documenting activities, and protecting the museum's assets. This role is crucial for maintaining both a secure environment and a positive, welcoming atmosphere for everyone.
Job Duties and Responsibilities:
Monitor all building access, alarm, fire, and video management systems and equipment in the Security Operations Center; maintain awareness of all system-level events and respond accordingly.
Coordinate radio communications across all internal stakeholder groups; respond to roll call with St. Paul Downtown Improvement District's Safety Communications Center.
Maintain an active presence in public areas to promote a positive visitor experience; observe and deter suspicious and disruptive activities; engage with the transient population directly and compassionately, provide local resource information; discretely escalate incidents to local public safety officials as necessary.
Respond to calls for first-aid and medical emergencies; provide basic life support (BLS) including CPR and use of AED, rapidly assess, and escalate to emergency responders.
Monitor vehicle and pedestrian flow around the property and at all secured entry points.
Perform regular patrols of site structures and property; identify and report risks and hazards that may result in injuries, disruption to business operations, damage or loss of critical structures, equipment, and assets.
Accurately and securely document all activities, including incident forms, end of shift reports, service logs, data requests, etc.
Conduct supply inventory and stocking, assist with maintaining equipment, hardware, and other unit assets.
Provide client related event and VIP services, including access control, vendor and visitor management, vehicle traffic control, etc.
May assist and/or lead active incident response (inclement weather, medical, loss prevention/theft, vandalism, lost child protocol, etc.).
Create, program, and issue identification badges; document and distribute building and vehicle keys.
Perform collection and movement of museum monies.
Ensure all area functions are completed safely and ensure museum collections and exhibition security.
Assist with investigations as assigned.
Work closely with supervisor on continuously improving processes, systems, and services.
Required Competencies:
Communication: Expresses oneself clearly in conversations and interactions with others and ensures that information is shared with others who should be informed.
Collaboration: Develops, maintains, and strengthens partnerships with others inside or outside the organization who can provide information, assistance, and support.
Customer Service: Demonstrates an understanding of the SMM mission by ensuring that their own interactions with internal and external customers consistently support the mission.
Fostering an Inclusive Community: Contributes to a museum environment, and people, that reflect and respond to the diverse needs and cultures of our community (internal and external).
Results Orientation: Focuses on providing a best in class visitor experience through work outcomes by meeting personal and organizational work objectives.
Qualifications:
Education: High school diploma or equivalent.
Experience: Two years of customer service experience in a public facing environment.
Key Skills & Abilities:
Possess excellent verbal and written communication skills to effectively interact with a diverse group of visitors, clients, and team members.
Ability to work with minimal supervision.
Physical Requirements:
Ability to maintain a high level of focus while monitoring multiple computer screens, phone and radio calls, and other disruptions for extended periods.
Must be capable of standing and/or walking for a significant portion of shift.
Able to climb stairs and ladders, and lift, push, or pull up to 50 pounds.
Able to physically administer first-aid, CPR, and AED protocols in accordance with training requirements.
Preferred experience and certifications:
Successful completion of post-secondary coursework in law enforcement, criminal justice, or a related area.
Proficiency with video surveillance and access management systems.
OSHA 10-Hour General Industry.
Familiarity with FEMA Incident Command System.
Knowledge of applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes.
Fluency in language(s) other than English is valued.
Work Environment:
The work environment is on site; remote or hybrid work is not available.
Ability to work both indoors and outdoors and around visitors and personnel in a busy public museum setting.
Work environment is occasionally very quiet to very loud, and rarely very loud. It is usually quiet or moderately quiet.
The hourly rate for this position is $19.50/hour.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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