Director Retail Operations Jobs in Manitoba (NOW HIRING)

At Sparrow Hotels, our core purpose is to create an environment where people and communities' flourish. With more than 80 years of hospitality in Winnipeg, we are committed to delivering exceptional guest experiences through genuine hospitality, community investment, sustainability, innovation, and thoughtful design.

At the heart of everything we do are our Core Values: Hospitality, Accountability, Respect, Teamwork, Leadership, Empowerment, and Innovation. These values aren't just words to us - they guide how we work, how we treat each other, how we treat our guests, and how we grow together. If these values resonate with you and reflect who you are, we'd be thrilled to have you apply and join our team!

We are excited to be recruiting for a Spa Director for Riverstone Spa.

Nestled where two mighty rivers meet, Riverstone Spa offers a contemporary luxury wellness experience designed to restore balance and inspire relaxation. Every treatment is thoughtfully curated to harmonize the mind, body, and spirit, creating a tranquil escape rooted in the natural beauty of the prairies. Complementing our exceptional spa services is a carefully curated selection of premium retail products, allowing guests to continue their wellness journey beyond their visit.

As the Spa Director, you will lead the day-to-day operations of our luxury wellness destination, ensuring an exceptional guest experience while upholding the highest standards of service excellence. This leadership role is responsible for creating a welcoming, restorative environment where guests receive personalized, world-class care. The successful candidate will inspire and develop a high-performing team, drive operational excellence, and cultivate a culture of hospitality, wellness, and continuous improvement, while maintaining the Spa's reputation as a premier luxury destination.

• Provide inspiring leadership, mentorship, and day-to-day direction to the Spa team, including Registered Massage Therapists, Estheticians, and Reception staff, fostering a culture of collaboration, accountability, and service excellence.
• Recruit, develop, coach, and retain a high-performing team by implementing effective talent acquisition, onboarding, training, succession planning, and employee engagement initiatives.
• Champion a luxury guest experience by maintaining exceptional service standards, proactively resolving guest concerns, and leading by example through a visible, hands‑on approach to daily operations.
• Drive the Spa's financial performance by achieving revenue, profitability, retail sales, and budget targets through strategic planning, effective scheduling, expense management, and performance analysis.
• Identify opportunities to enhance revenue through innovative programming, promotions, retail merchandising, service offerings, and guest loyalty initiatives while maximizing operational efficiency.
• Design and implement ongoing training and professional development programs to ensure team members remain current on industry trends, wellness innovations, luxury service standards, and product knowledge.
• Foster a culture of continuous learning by staying informed of emerging spa, wellness, beauty, and hospitality trends, and introducing new ideas, treatments, technologies, and best practices that elevate the guest experience.
• Oversee the day-to-day operations of the Spa, ensuring the facility is impeccably maintained, clean, safe, and consistently reflects the highest standards of luxury and professionalism.
• Build and maintain strong relationships with vendors and suppliers, negotiating favorable agreements while sourcing high-quality products and services that align with the Spa's brand and guest experience.
• Ensure compliance with all applicable health and safety regulations, licensing requirements, employment standards, and company policies while maintaining the highest operational and ethical standards.
• Collaborate closely with hotel leadership to develop strategic initiatives, marketing campaigns, special events, and wellness programming that enhance the Spa's visibility, guest satisfaction, and overall business performance.
• Monitor key performance indicators, guest feedback, and operational metrics to identify opportunities for continuous improvement, implement action plans, and achieve both short- and long-term business objectives.

• Minimum of 3-5 years of progressive leadership experience in a luxury spa, wellness, hospitality, or resort environment, with demonstrated success managing daily operations and delivering exceptional guest experiences.
• Proven ability to lead, coach, and develop high-performing teams while fostering a positive, collaborative, and service-focused culture.
• Strong business acumen with experience managing budgets, achieving revenue and profitability goals, analyzing key performance indicators, and driving retail and service sales.
• Demonstrated success in employee development, performance management, and retention of top talent.
• Hands‑on leadership style with the ability to balance strategic planning with active involvement in day‑to‑day operations.
• Comprehensive knowledge of spa operations, luxury service standards, wellness practices, and guest experience management.
• Passion for continuous learning with a commitment to staying current on emerging trends, treatments, products, and innovations within the spa, wellness, and hospitality industries.
• Excellent communication, interpersonal, and relationship‑building skills, with the ability to engage effectively with guests, team members, vendors, and hotel leadership.
• Strong organizational, problem‑solving, and decision‑making skills, with the ability to prioritize multiple responsibilities in a fast‑paced environment.
• Proficiency with Microsoft Office and experience using spa scheduling, point‑of‑sale, or property management systems is considered an asset.
• Working knowledge of applicable health and safety regulations, licensing requirements, and industry best practices.

This position offers an engaging leadership opportunity within a vibrant wellness environment dedicated to providing exceptional guest experiences through expert service delivery and innovative management practices.

Compensation will be based on experience and qualifications, and includes a competitive base salary, performance‑based bonus opportunity, and a comprehensive package of exciting perks and benefits. We welcome candidates with varying levels of experience and look forward to discussing salary expectations during the interview process.