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Job Description: The Senior Director, Retail Content & Operations will lead retail content, digital shelf and marketplace operations for Dentsu Commerce clients across Amazon, Walmart, TikTok Shop and other priority commerce platforms. This role will help brands improve how their products are found, presented and purchased across digital commerce environments. The Senior Director will bring together retail content, marketplace operations, SEO and emerging GEO capabilities while partnering closely with Dentsu Commerce Media, Creative, Social Commerce and Analytics teams.

• Lead retail content and digital shelf strategy across Amazon, Walmart and priority retailers
• Oversee PDP optimization including titles, copy, imagery, enhanced content and brand stores
• Develop scalable approaches to content auditing, optimization and syndication
• Use digital shelf and performance data to identify opportunities to improve discoverability and conversion
• Partner with Creative teams to translate commerce insights into stronger retail content

• Lead marketplace operations across Amazon, Walmart Marketplace and TikTok Shop
• Oversee catalog health, item setup, product feeds, variation management and promotional readiness
• Support new product launches and marketplace expansion
• Identify and resolve operational issues affecting availability, discoverability and conversion
• Establish efficient workflows and standards for ongoing marketplace management

• Lead organic retail search strategy across Amazon and Walmart
• Develop Dentsu Commerce capabilities around Generative Engine Optimization (GEO) and AI-powered shopping discovery
• Optimize product content for emerging experiences such as Amazon Rufus and other AI shopping assistants
• Connect keyword, search and digital shelf insights to content recommendations
• Partner with Retail Media teams to connect paid and organic search strategies

• Oversee the operational foundation for client TikTok Shops, including catalog, product feeds, merchandising and promotions
• Partner with Social Commerce teams responsible for creator, affiliate and paid activation
• Ensure products and storefronts are optimized and operationally ready to convert demand

• Serve as a senior client lead for retail content and marketplace operations
• Develop repeatable playbooks, tools and best practices that can scale across Dentsu Commerce clients
• Evaluate technology and automation opportunities that make content and marketplace operations more efficient
• Support new business pitches and identify opportunities to expand existing client relationships
• Manage and develop a team of retail content and marketplace specialists

• 10+ years of experience in ecommerce, retail content, digital shelf or marketplace operations
• Strong expertise across Amazon and Walmart
• Experience with Amazon Vendor Central and/or Seller Central and Walmart marketplace environments
• Experience with TikTok Shop strongly preferred
• Strong understanding of retail SEO, digital shelf optimization and organic product discoverability
• Familiarity with emerging GEO and AI shopping experiences
• Experience with commerce platforms such as Salsify, Syndigo, Pacvue or similar
• Strong client leadership and cross-functional collaboration skills
• Experience managing teams and delivering work across multiple clients

The annual salary range for this position is $136,850 -$188,000.

Benefits available with this position include:

• Medical insurance
• vision insurance
• dental insurance
• Life insurance
• Short-term disability insurance
• long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location: New York Brand: Dentsu Media Time Type: Full time Contract Type: Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to ApplicantAccommodations@dentsu.com by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

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