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Director Restoration Operation Jobs (NOW HIRING)

Divine Restoration Llc

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Property Restoration & Moving Technician

Chesapeake, VA · On-site

$16 - $22/hr

Verify inventory and condition during pack-back; unpack, place, and reassemble items as directed ... Ability to meet the schedule and travel requirements of a field restoration operation. * Ability to ...

Divine Restoration Llc

Be Seen First

Property Restoration & Moving Technician

Chesapeake, VA · On-site

$16 - $22/hr

Verify inventory and condition during pack-back; unpack, place, and reassemble items as directed ... Ability to meet the schedule and travel requirements of a field restoration operation. * Ability to ...

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Director Restoration Operation information

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$34K

$107.7K

$179.5K

How much do director restoration operation jobs pay per year?

As of Sep 9, 2026, the average yearly pay for director restoration operation in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What does a director of restoration operation do?

A Director of Restoration Operations oversees and manages the restoration process for properties damaged by events such as fire, water, mold, or natural disasters. They lead teams, coordinate projects, ensure safety compliance, and communicate with clients to ensure that restoration work is completed on time and within budget. Their responsibilities often include developing operational strategies, optimizing workflow, managing budgets, and maintaining relationships with insurance companies and vendors. The role requires strong leadership, project management skills, and in-depth knowledge of restoration industry standards.

What are the key skills and qualifications needed to thrive as a director of restoration operation?

To thrive as a Director of Restoration Operations, you need expertise in project management, restoration processes, and team leadership, usually backed by a bachelor's degree and significant industry experience. Familiarity with restoration management software, estimating tools (like Xactimate), and relevant certifications (such as IICRC) is highly valued. Exceptional communication, problem-solving, and crisis management skills help you effectively lead teams and coordinate with clients during stressful situations. These abilities ensure efficient project delivery, customer satisfaction, and business growth in a demanding and fast-paced environment.

What are some common challenges faced by a director of restoration operation and how can they be addressed?

A Director of Restoration Operations often encounters challenges such as managing multiple emergency projects simultaneously, ensuring compliance with safety and environmental regulations, and coordinating teams under tight deadlines. Effective communication, robust project management systems, and ongoing staff training are key to overcoming these obstacles. Building strong relationships with insurance adjusters and clients also helps ensure smooth project execution and client satisfaction.

What are popular job titles related to Director Restoration Operation jobs?

For Director Restoration Operation jobs, the most frequently searched job titles are:

Infographic showing various Director Restoration Operation job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Restoration Branch Manager

Charlotte, NC • On-site

Michael and Son Restoration
See more jobs at Michael and Son Restorationexternal

$100 - $125/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Restoration Manager

Charlotte, NC | Total Compensation Opportunity (Base Pay + Bonuses) Between $100k-$130k Annually

Position Overview

We are looking for an experienced residential water and mold restoration professional to help establish and manage our restoration department in Charlotte. Our Charlotte location is already an established operation, and we are expanding our existing services to include a dedicated local water and mold restoration team.

This position will oversee restoration projects, customer relationships, estimating, business development, and day-to-day operations. As the department grows, this person will take on increasing responsibility for staffing, production, financial performance, and overall department results.

Compensation & Benefits

  • Total compensation opportunity of between $100k-$130k annually

  • Performance-based bonuses

  • Medical, dental, and vision insurance

  • Flexible Spending Account (FSA)

  • 401(k) with company match

  • Paid Time Off (PTO)

  • Take-home company vehicle with gas card

  • Life insurance

  • Employee discounts

Responsibilities

  • Manage residential water and mold restoration projects from initial inspection through completion.

  • Conduct onsite inspections, develop scopes, and use Xactimate for estimating.

  • Coordinate with Crew Chiefs to ensure jobs are properly set up, progressing on schedule, and documented correctly.

  • Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.

  • Communicate with homeowners throughout the restoration process and address questions or concerns.

  • Develop relationships with insurance adjusters, agents, property managers, and other referral partners.

  • Generate new restoration opportunities through referrals, networking, and business development.

  • Monitor job costs, profitability, collections, and overall project performance.

  • Hire, train, and develop restoration employees as the department grows.

  • Help establish effective processes for scheduling, production, documentation, safety, and quality.

  • Track sales, production, profitability, and other key performance measures.

  • Work with company leadership to implement and grow the restoration department within the Charlotte operation.

Qualifications

Direct restoration experience is required.

  • Experience in residential water and mold restoration

  • IICRC WRT and ASD certifications

  • Experience with Xactimate

  • Experience managing restoration projects from inspection through completion

  • Experience working with insurance adjusters and referral partners

  • Leadership, supervisory, or mentoring experience

  • Sales and business development experience

  • Understanding of job costs and project profitability

  • Strong communication, customer service, and organizational skills

  • Valid driver's license and acceptable driving record

  • Ability to respond to emergency losses outside normal business hours when necessary

We do not have a specific years-of-experience requirement. We are more interested in the restoration work you've handled, the responsibilities you've had, and your ability to manage and grow a restoration operation.

Join Our Charlotte Team

If you have experience in residential water and mold restoration and are ready to take on a broader leadership role, we'd like to hear from you. This is an opportunity to help establish and grow a restoration department within an established Charlotte operation, with the support and resources of an experienced company.

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