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Director Resort Manager Jobs in Roxana, IL (NOW HIRING)

American Cruise Lines

Cruise Director

Alton, IL

The Cruise Director manages the entertainment, presentations, activities, events and communications ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...

American Cruise Lines

Cruise Director

Alton, IL · On-site

The Cruise Director manages the entertainment, presentations, activities, events and communications ... Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be ...

Lilly Pulitzer

Store Manager

Saint Louis, MO · On-site

Our Brand vision statement is: "Create Your Sunshine, A Resort State of Mind". Our Brand Equities ... Achieve or exceed direct contribution and budgeted net sales. * Identify areas of opportunity and ...

The Gatesworth

Front Desk Receptionist

Saint Louis, MO · On-site

$14.50 - $18.75/hr

Front Desk Receptionist The Gatesworth, an award-winning premier resort-style independent senior ... Process and manage billing for resident transportation services * Process and manage billing for ...

Villas of Holly Brook

Maintenance Assistant

Bethalto, IL · On-site

$16 - $18.50/hr

... Manager, Director of Engineering, Residential, Community, Property, Budget, Building Manager, Community Maintenance, Apartment, Apartments, Residential Maintenance, Country club, Hotel, Resort ...

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All JobsResort JobsDirector Resort Manager JobsDirector Resort Manager Jobs in Roxana, IL

Director Resort Manager information

What is a director resort manager?

Director Resort Managers are senior executives responsible for overseeing the overall operations and management of a resort. They supervise various departments such as lodging, food and beverage, recreation, and guest services to ensure a high-quality guest experience. Their duties often include budgeting, staff management, strategic planning, and maintaining standards of service. They also work to maximize profitability while ensuring compliance with safety and hospitality regulations. Effective Director Resort Managers combine strong leadership skills with extensive knowledge of the hospitality industry.

What are the key skills and qualifications needed to thrive as a director resort manager?

To thrive as a Director Resort Manager, you need strong leadership abilities, extensive hospitality management experience, and a relevant degree such as in hospitality or business administration. Familiarity with property management systems (PMS), budgeting software, and certifications like CHA (Certified Hotel Administrator) are highly valuable. Exceptional interpersonal skills, problem-solving, and the ability to motivate and manage diverse teams set top candidates apart. These competencies ensure seamless operations, high guest satisfaction, and financial success in a competitive hospitality market.

What are some common challenges faced by a director resort manager, and how can they be addressed?

A Director Resort Manager often faces challenges such as balancing guest satisfaction with operational efficiency, managing a diverse team, and adapting to seasonal fluctuations in occupancy. Addressing these challenges involves implementing strong communication strategies, creating clear standard operating procedures, and fostering a culture of teamwork. Staying proactive with guest feedback and continuously training staff can also help maintain high service standards, ensuring both guests and employees have positive experiences.

What is the difference between Director Resort Manager vs Resort Operations Manager?

AspectDirector Resort ManagerResort Operations Manager
CredentialsTypically requires a bachelor's degree in hospitality, tourism, or related field; extensive industry experienceSimilar educational background; often with certifications in hospitality management
Work EnvironmentOversees entire resort operations, including guest services, staff, and strategic planningFocuses on daily operational management, staff coordination, and guest experience
Employer & Industry UsageUsed by large resorts and hotel chains for top-level managementCommon in mid-sized resorts and hotels for operational oversight

The main difference is that the Director Resort Manager holds a higher strategic and leadership role overseeing the entire resort, while the Resort Operations Manager handles daily operations and staff management. Both roles require hospitality experience and industry knowledge, but the Director position involves broader strategic responsibilities.

What cities near Roxana, IL are hiring for Director Resort Manager jobs?

Cities near Roxana, IL with the most Director Resort Manager job openings:

Director Resort Manager jobs near you

Cruise Director

American Cruise Lines

Alton, IL

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Cruise Director
American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Cruise Directors to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.

The Cruise Director is the most visible advocate for guests and is responsible for creating a fun atmosphere onboard while always engaging guests through a series of activities, shows, events, presentations and socializing throughout the cruise. The Cruise Director manages the entertainment, presentations, activities, events and communications on board. This leadership role requires an energetic, creative, talented individual with previous cruise/resort experience, extraordinarily polished presentation skills, collaborative approach, team spirit, and a passion for guest satisfaction. The Cruise Director reports to the Hotel Manager.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
  • Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
  • Effectively communicate to guests via the shipboard daily program, television, stage, public address system and one-on-one interaction and socialization.
  • Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
  • Greet guests as they depart for and return from shore excursions.
  • Make daily Noon announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
  • Meet with Excursions Director, Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
  • Create the daily Ship to Shore.
  • Host Officer Introduction and Excursion Briefing.
  • Assist in the delivery of the Safety Briefing with the Captain.
  • Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, A/V requirements, etc.).
  • Confirm entertainers 48-hours in advance; assist entertainers and onboard speaker’s A/V needs.
  • Create and update bulletin board daily.
  • Work with Excursions Director to prepare folders and materials for turnaround day.
  • Act as company representative at pre-cruise hotels on turnaround day.
  • Promote onboard sales and brand loyalty by hosting re-booking events.
  • Oversee proper VIP guest service delivery.
  • Communicate and report regularly to the Home Office as to the status of the cruise, guest issues and recovery, and the evaluations of Guest Speakers, Instructors and Entertainers.
  • Perform bartending duties as needed with other management personnel.
Qualifications:
  • Cruise ship experience preferred, but candidates with upscale hotel/resort experience will be considered.
  • Proficiency in Microsoft Office Suite applications
  • Extremely polished speaking/presentation skills required.
  • Strong interpersonal and social skills required.
  • Strong critical thinking skills required.
  • Must possess a strong sense of production and presentation.
  • Basic knowledge of audio/visual equipment required.
  • Must be enthusiastic, outgoing, confident, and always have a can-do attitude.
  • Excellent time management and attention to detail.
  • Transportation Worker Identification Credential (TWIC).
  • Ability to perform the essential functions of the job with or without accommodation.
Attributes for Success:
  • Ability to engage guests throughout each cruise.
  • Superior time management.
  • Ability to manage and solve problems.
  • Sense of urgency in all guest, crew, and home office requests.
  • Positive attitude and receptive to continuous performance feedback.
Work Schedule:
  • 7 Days per week while onboard the ship.
  • 6 to 8 weeks working and living onboard the ship / 1 to 2 weeks off.
  • This is a full-time, exempt position.
Essential Functions:
  • Ships experience forces from wind, waves, and currents, prompting them to exhibit six distinct motions known as ship motions. The six motions are surge, sway, heave, roll, pitch, and yaw. This position requires the ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
  • Ability to work around 12 hours per day.
  • Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
  • Ability to stand for your entire shift.
  • Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
  • Ability to frequently bend, squat and reach.
  • Ability to live and work on board a vessel for extended periods of time.
  • Ability to use stairs frequently.
Compensation and Benefits:
  • Competitive daily rate.
  • Health, dental, vision, and 401(k) with match.
  • Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.

Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. ‎American Cruise Lines bases all employment decisions on business needs, job requirements, and individual ‎qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. ‎This policy applies to all aspects of employment and employment decisions, including, but not limited to, ‎hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access ‎to benefits.‎
*Job sites across the nation.
**This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.

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