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About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

The Corporate Director of Facilities, reporting to the Chief Program Officer with a dotted line to the Chief Administrative Officer, is responsible for overseeing the management and maintenance of all Urban Pathways buildings. This role ensures that properties are safe, well-maintained, and reflect a level of pride for clients. The Corporate Director of Facilities will lead Facilities Operations, Maintenance, Cleaning, Fleet Management, and Long-term Capital and Preventive Maintenance planning. Additionally, the role will provide guidance to the Director of Operations at program sites to ensure the proper functioning of building systems, including mechanical, electrical, fire/life safety, and elevators. The Corporate Director will also oversee the maintenance of buildings and grounds and manage renovation projects, such as HVAC and electrical system upgrades. The Corporate Facilities Director will be an active listener, critical and strategic thinker and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Ensure compliance with all governmental policies, procedures, regulations and codes where applicable.
• Establishes and monitors a written property maintenance and preventive maintenance program and oversees implementation of same including building maintenance projects and maintenance staff.
• Ensures efficient operation and maintenance of mechanical systems and all aspects of the buildings and grounds security and cleanliness by working with maintenance staff to ensure timely repairs, regular ongoing maintenance and efficient apartment turnover.
• Oversees the scheduling of apartment turnover for move-ins, move-outs, and transfers in coordination with building maintenance staff to ensure that apartments are in superior condition for occupancy.
• Communicates and reports to the appropriate Supervisor any matters regarding liability and risk management issues at property as well as any suggestions to improve or enhance quality of life issues provided by the clients/residents.
• Manages and tracks an organization-wide work order system in response to tenant reports and inspection findings. Follows up with Director of Operations to ensure work was completed satisfactorily.
• Provides guidance to all management staff on facility-related matters.

• Conducts monthly inspections of all Urban Pathways facilities to ensure compliance with applicable governmental policies, procedures, regulations and codes where applicable.
• Maintains the utmost confidentiality of all applicant and client information.

Administrative

• Monitors facility operations and ensures compliance with Urban Pathway’s policies and procedures.
• Ensures internal and external reports are accurate, timely and meet required standards.
• Develop tracking tools and systems to monitor facility-related compliance.
• Assists in the development of proposals and/or contracts with funding or potential funding sources on facility-related matters.
• Establishes linkages with community providers and works closely with the Chief Program Officer to obtain letters of agreement.
• Establishes relationships with vendors and supervises merchandise quality.

Community Relations

• Establishes and promotes relationships with internally and with community organizations and groups, funding and regulatory agencies.
• Represents Urban Pathways at governmental, private, community and agency meetings as designated by the Chief Program Officer.

Communication

• Maintains professional communication both verbally and in writing at all times.
• Facilitates/attends staff meetings, training, and supervisory sessions, as required.
• Attend property management meetings, regulatory property inspections, and management review, as required.
• Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.

Performs all other duties as assigned and as required.

Qualifications, Education and Experience

• Bachelor’s degree Candidates with the equivalent combination of training and education will be considered.
• Minimum of 3 years of supervisory experience in areas of maintenance and/or construction, ideally in a residential or shelter setting.
• Candidates with the equivalent combination of training and education will be considered.
• Extensive knowledge of building and maintenance procedures, including experience dealing with electrical systems, plumbing, HVAC, and general carpentry.
• Knowledge of construction; ability to interpret mechanical and architectural drawings and plans with a proven record of project management required.

Skills & Competencies

• Proficient computer skills, including Microsoft Office, Excel and Word.
• Experience implementing and using Facilities Management software a plus.
• Effectively sets and prioritizes goals as well as specific work activities.
• Effective leadership and supervisory skills.
• Proficient in interpersonal communication and independent problem-solving.
• Must identify and resolve problems in a timely manner and work well in group problem solving situations.
• The ability to handle multiple priorities and work independently in a fast-paced environment.
• High level of accountability, reliability, and responsiveness.

• Strong skills in budget management and fiscal oversight.

Attributes

• Demonstrated commitment to the mission and values of the organization.
• Ability to adapt to changing needs, priorities, and unexpected challenges.
• Ability to work effectively with other departments, such as program staff, to meet the needs of the clients and ensure a high standard of service delivery.
• Ability to develop long-term maintenance and improvement plans that align with the organization’s goals and ensure the sustainability of the facilities.

Licenses

• A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards.

Capabilities

• Required to work a flexible schedule including weekends, holidays, and evenings.
• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
• Desire to perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Comfortable with using public transportation to travel to and from various programs sites.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.