Director Platform Engineering Jobs (NOW HIRING)

Who We Are

Ministry Brands provides software, services, and content that empowers churches, ministries, and faith-based organizations to better serve their communities. We equip over 95,000 faith-based organizations across North America with tools for membership administration, giving and payments, and congregation engagement - spanning church management software, mobile apps, finance and accounting, website design, streaming services, and background screening.

Our vision is to be the leading provider of software, services, and information platforms for churches, ministries, and those they serve. If you're passionate about technology and want to make a meaningful impact, Ministry Brands is the place for you.

What You'll Do

As Sr. Director, Platform Engineering & SRE, you will build and lead the function responsible for the reliability, performance, and operational excellence of the Ministry Brands platform. You will own site reliability engineering, observability, production operations, and cloud engineering across our multi-cloud SaaS portfolio - establishing the practices, tooling, and standards that keep our products available and performant for the organizations we serve.

This is a hands-on leadership role at the center of our most important technical priority: platform stability. You will define and drive measurable improvements in availability and incident response, stand up a modern SRE discipline, and partner closely with R&D, Product, and Security leaders to embed reliability into how we build and operate software. You will be accountable to executive leadership for platform availability and performance.

Key Responsibilities

Reliability & SRE Practice

Establish and own service-level objectives (SLOs), service-level indicators (SLIs), and error-budget policy across the product platform

Lead incident command, on-call rotation, escalation, and a blameless postmortem culture; drive measurable reduction in MTTR and change-failure rate

Set reliability standards and partner with embedded reliability engineers in R&D product teams to apply them at the point of system design

Drive availability toward enterprise targets and own the reliability roadmap and its reporting to executive stakeholders

Operations & Observability

Build and operate the observability platform - metrics, logs, traces, and alerting - and define the golden signals and dashboards used across products

Lead capacity planning, performance engineering, and operational-readiness reviews for new and existing services

Own production operations practices, runbooks, and escalation workflows that improve transparency, stability, and stakeholder communication

Deliver metrics-based reporting on platform availability and performance

Cloud & Platform Engineering

Lead cloud engineering across our multi-cloud footprint (Azure, AWS, GCP), balancing reliability, performance, security posture, and cost

Own infrastructure-as-code, CI/CD platform standards, and the internal developer platform that product teams build on

Drive consolidation and standardization of fragmented infrastructure and pipeline tooling

Partner with Security to implement and evidence platform-layer controls in support of SOC 2 and PCI DSS objectives

Leadership & Stakeholder Management

Define team culture and objectives aligned to Enterprise IT & Security strategic goals; build, coach, and develop the Platform Engineering & SRE team

Build and maintain strong partnerships with R&D, Product, Security, and IT leaders

Develop and manage the platform engineering budget, balancing run-the-business needs with strategic investment, and author clear business cases for technology investments

Manage key cloud and tooling vendor relationships in partnership with IT and Procurement

Present updates, metrics, and recommendations to both technical and business stakeholders

Required Qualifications

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience

10+ years of overall experience in software, infrastructure, or platform engineering

6+ years in engineering leadership or management roles

Demonstrated track record building or scaling a Site Reliability Engineering or Platform Engineering function and improving availability/reliability outcomes

Deep, hands-on cloud experience at SaaS scale (Azure and/or AWS), including infrastructure-as-code and CI/CD

Strong background across: Site Reliability Engineering, Observability & Monitoring, Cloud & Infrastructure Engineering, Incident & Performance Management, Capacity Planning, and Production Operations

Preferred Qualifications

Experience operating multi-cloud and multi-tenant SaaS environments

Hands-on implementation of SLO/error-budget frameworks and modern observability tooling (e.g., Datadog, Grafana, Prometheus, OpenTelemetry)

Experience standing up reliability in a distributed or embedded (product-team) model

Exposure to SOC 2 and PCI DSS 4.0.1 control evidence at the infrastructure layer

Background in a private-equity-backed or high-growth SaaS environment

Demonstrated business acumen and sound decision-making in complex, multi-product environments

Benefit offeringsdesignedto promote a life of balance!

At Ministry Brands, we recognize that your career is just one importantpieceof your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
Robust healthcare options- Options include a plan that is 100% covered by Ministry Brands foremployee onlycoverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose fromin order tofind what works best for them.

Flexible paid time off -There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to80 hoursof paid sick/safe leave. We also feature11.5 daysof fully paid holidays!

Paid parental leave- Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support-Ministry Brands is a stigma free company with the National Alliance on MentalIllness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professionaldevelopmentreimbursement-Ministry Brands aims to support your professional development and empower you to drive your career by providing financialassistanceto our associatesseekingto further their education and career.

Employee Recognition & Rewards -At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation whileprovidingtangible ways to recognizegreat work.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in whichevery individual's unique strengths and abilitiesare developed and valued. Our employeesshare inthe responsibility for creating this environment anddemonstratemutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equalopportunityto be heard and reach their full potential.

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.