Director Participant Service Jobs (NOW HIRING)

Social Worker Supervisor

As a Social Worker Supervisor, you’ll provide leadership, supervision, and clinical guidance to JASA’s Case Management team at our Older Adult Centers. You’ll help ensure participants receive high-quality, person-centered services while supporting staff, monitoring program quality, and connecting older adults with essential benefits, resources, and services.

Shift Schedule:

Monday–Friday: 8:00 AM – 4:30 PM

Hours Per Week: 35 Location:

In-person position based at two Older Adult Centers in Queens. The Supervisor will rotate between locations based on program and operational needs:

Brookdale Village Older Adult Center: 131 Beach 19th Street, Far Rockaway, NYHolliswood Older Adult Center: 86-25 Francis Lewis Boulevard, Queens, NY

Why You'll Love Working at JASA

JASA is one of New York City's largest and most trusted nonprofit organizations serving older adults. Every day, our team helps thousands of New Yorkers age with dignity, independence, and connection to their communities.

Top Reasons to Join UsMake a Meaningful Impact

Help older adults access essential benefits, services, resources, and supports.Provide leadership and guidance to Case Managers serving older adults.Help address complex and high-risk cases and ensure participants receive appropriate support.

Leadership & Professional Growth

Supervise, mentor, and support Case Managers in their day-to-day work.Identify staff training needs and support professional development.Help strengthen program quality, compliance, and service delivery.

Collaborative & Supportive Environment

Work closely with Program Directors, Associate Directors, Case Managers, and community partners.Participate in staff meetings, trainings, outreach, and community education.Join a mission-driven organization that values compassion, dignity, teamwork, and accountability.

What You'll Be DoingSupervision & Team Leadership

Provide direct supervision and clinical guidance to Case Managers.Facilitate monthly staff meetings in collaboration with the Associate Director.Review and approve case notes and Information & Assistance logs to ensure quality, accuracy, and compliance.Identify staff training needs and ensure participation in professional development and funder-required trainings.Provide guidance on complex cases and escalate high-risk or emergency situations to the Associate Director.

Participant Services & Program Support

Maintain an active caseload and provide in-person case assistance at Older Adult Centers as needed.Support access to essential benefits and services, including Medicare, Medicaid, and home-based services.Lead outreach and community education efforts to increase awareness of JASA’s Information & Assistance services.Ensure appropriate program coverage during staff vacancies or extended leaves of absence.Support Case Managers in connecting participants with appropriate community resources and services.

Documentation & Program Administration

Monitor program data and performance using electronic client record systems, currently Vive.Support Program Directors with the preparation and submission of reports to city and private funders.Ensure documentation and services meet program, contractual, and funder requirements.Perform additional administrative and clinical duties to support overall center operations.

Emergency & Program Support

Participate in "Cooling Center Hours," "Make-Up Days," and other emergency responses required by City funders.Be available for extended weekday hours or weekend coverage when required.

What You'll NeedEducation

Master’s degree from an accredited college or university in Social Work, Counseling, Gerontology, Psychology, or a related field.

Experience

Experience providing social work, case management, information and referral, or related services.Supervisory or leadership experience is preferred.Experience working with older adults or in a community-based social services setting is a plus.

Skills & Competencies

Strong verbal and written communication skills in English.Excellent interpersonal, organizational, and leadership skills.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Strong clinical judgment, problem-solving, advocacy, and decision-making skills.Demonstrated cultural competence and sensitivity to diverse backgrounds, identities, and lived experiences.Computer proficiency and ability to learn and utilize program-specific systems, currently Vive.Spanish, Chinese dialects, or Russian language skills are a plus.

Schedule & Availability

Monday–Friday, 8:00 AM–4:30 PM.35 hours per week.Must be available to participate in "Cooling Center Hours," "Make-Up Days," or other necessary responses when required by City funders.Emergency or special program responses may require extended weekday hours or weekend availability.

Benefits at a Glance

JASA offers a comprehensive benefits package designed to support your well-being and future.

Health & Wellness

Medical, Dental, and Vision coverage optionsEmployee Wellness ProgramsEmployee Assistance Program (EAP)

Retirement Savings

403(b) retirement plan

Generous Time Off

Paid vacation timeHolidays and floating holidaysPaid time off for work-life balance

Professional Development

Training and continuing education opportunitiesCareer growth within the organization

Employee Recognition

Employee recognition programs celebrating contributions and achievements

EEO Statement

JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.