Director Outsourcing Service Delivery Jobs (NOW HIRING)

Director, ETF Services -

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Director, ETF Service Delivery to join our team. This role is located in New York, NY. 

In this role, you'll make an impact in the following ways:

• Provides oversight for multiple small teams or one large team of staff responsible for conducting Basket Services on behalf of assigned clients including Portfolio Composition File (PCF) preparation, Creation and Redemption order processing, Cash and in-kind settlement arrangements, Unit settlement arrangements, Authorized Participant (AP) inquiries, Continuous Net Settlement, Rebalancing processing, Collateral processing, and PnL calculations.
• Manages multiple teams.
• Manages relationships with assigned clients and resolves any escalated issues related to Basket production.
• Directs and sets priorities for processes that check for the completeness and accuracy of disclosure in financial statements. Provides guidance to teams managed to ensure that records are maintained in accordance with departmental policies and procedures. Resolves escalated issues from team members.
• Evaluates rules to determine impact of new regulations on BNY's Basket Services practices. Provides guidance to teams on implementation of new policies to follow regulations.
• Directs the drafting of financial reports for clients to review fund performance. Communicates reports and intricacies to clients. 
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. 
• Leads working relationships with auditors and clients to make changes to financial reports and ensure they accurately depict fund performance.
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To be successful in this role, we're seeking the following:

• Manages multiple small teams or one large team of staff.  
• Contributes to the achievement of team objectives.
• Bachelor's degree in accounting, finance, or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred; working knowledge of custody and fund accounting, particularly as it relates to Exchange Traded Funds is preferred.
• At least 0-1 years in management preferred.  

At BNY, our culture speaks for itself, check out the latest BNY news at:
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BNY LinkedIn 

Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
"Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $127,000 and $250,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs. 
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.