Director Operational Risk Jobs in Middletown, NY

$120,000 – $150,000 annually, based on experience and qualifications, plus eligibility for a performance-based bonus.

The Regional Operations Director – Assisted Living provides operational leadership, strategic direction, and performance oversight for multiple assisted living communities within an assigned region. This leader partners closely with Executive Directors and department leaders to ensure operational excellence, regulatory compliance, exceptional resident care, financial performance, and employee engagement.

The ideal candidate is an experienced multi-site leader who is passionate about developing people, building high-performing teams, improving occupancy, and driving outstanding resident and family satisfaction. This position serves as a mentor and coach to community leadership while ensuring each community achieves organizational goals and maintains the highest standards of quality and service.

• Provide direct operational oversight for multiple Assisted Living communities.
• Coach, mentor, and support Executive Directors in achieving operational excellence.
• Conduct regular community visits to evaluate performance, identify opportunities, and ensure consistent standards.
• Develop and implement action plans to improve underperforming communities.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Monitor budgets, labor management, census, and overall financial performance.
• Partner with Executive Directors to develop strategies that improve occupancy and profitability.
• Analyze financial reports, identify trends, and implement corrective action when necessary.
• Ensure effective expense management while maintaining exceptional resident care.

• Promote exceptional resident experiences and person-centered care.
• Ensure communities maintain compliance with all state, federal, and company regulations.
• Monitor quality assurance initiatives, survey readiness, infection prevention, and resident satisfaction.
• Collaborate with clinical leadership to ensure high-quality care outcomes.

• Recruit, develop, coach, and retain high-performing Executive Directors and community leadership teams.
• Assist with onboarding, leadership training, succession planning, and talent development.
• Conduct performance evaluations and provide ongoing coaching and professional development.
• Support communities during leadership transitions and temporary vacancies.

• Ensure all communities operate in compliance with applicable state regulations and company policies.
• Prepare communities for regulatory surveys and assist with Plans of Correction when needed.
• Promote best practices in safety, risk management, documentation, and resident rights.

• Partner with Sales and Marketing teams to increase occupancy and strengthen community reputation.
• Support outreach initiatives and community engagement activities.
• Assist with new community openings, acquisitions, and operational transitions as assigned.

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field (or equivalent experience).
• Minimum of 5 years of senior leadership experience in Assisted Living, Senior Living, Long-Term Care, or Healthcare Operations.
• Previous experience as an Executive Director or Regional Leader overseeing multiple communities.
• Strong knowledge of Assisted Living regulations and compliance standards.
• Proven experience improving occupancy, financial performance, and operational outcomes.
• Ability to travel extensively throughout the assigned region.

• Licensed Assisted Living Administrator (where applicable).
• Multi-site leadership experience.
• Experience with budget management and operational analytics.
• Strong understanding of sales, marketing, recruitment, and employee retention strategies.

• Exceptional leadership and team development skills.
• Strategic thinking and operational planning.
• Financial and business acumen.
• Regulatory and survey preparedness expertise.
• Strong interpersonal and communication skills.
• Ability to build relationships across all levels of the organization.
• Excellent problem-solving and decision‑making abilities.
• Organizational and project management skills.
• Proficiency with Microsoft Office and electronic health record systems.

• Competitive Salary: $120,000 – $150,000 annually
• Annual Performance Bonus
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Mileage Reimbursement & Travel Support
• Professional Development & Leadership Training
• Career Advancement Opportunities
• Employee Assistance Program (EAP)

This is an exciting opportunity to lead a portfolio of assisted living communities while mentoring Executive Directors, driving operational excellence, improving occupancy and financial performance, and ensuring exceptional resident care. If you're a collaborative leader with a passion for developing people and achieving results, we'd love to hear from you.