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Senior Systems Engineer

El Segundo, CA · On-site

$111K - $152K/yr

Company Description Responsibilities Implement and architect server/systems infrastructure in a ... Experience with and understanding of cloud platforms such as AWS, OpenStack, and VMware. Advanced ...

DDN

Partner with solutions architects and engineering teams to design and present AI infrastructure and ... Familiarity with technologies such as Kubernetes, OpenStack and large‑scale AI data centre ...

Prosum

Senior Systems Engineer

El Segundo, CA · On-site

$111K - $152K/yr

Responsibilities Implement and architect server/systems infrastructure in a large 24x7 environment ... Experience with and understanding of cloud platforms such as AWS, OpenStack, and VMware. Advanced ...

Prosum

Systems Engineer (Sr. Linux)

El Segundo, CA · On-site

Implement and architect server/systems infrastructure in a large 24x7 environment. * Be able to ... Experience with and understanding of cloud platforms such as AWS, Openstack and VMware * Advanced ...

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Architect - Genesys App Services | Full Time

Architect - Genesys App Services | Full Time

Henry Ford Health System

Detroit, MI • On-site

Full-time

Re-posted 21 days ago

Henry Ford Health rating

7.0

Company rating: 7.0 out of 10

Based on 551 frontline employees who took The Breakroom Quiz

415th of 885 rated healthcare providers

Job description

GENERAL SUMMARY:
Working under general direction of the Project Manager, Manager or the Director: Leads the overall architecture for the Genesys ecosystem and ensures the platform can support the required growth. The Architect is a key leader of a team that is accountable for production support (tier 2 & tier 3) 24X7 as well as new projects to upgrade and improve the application architecture, development and integration between Genesys and other systems to meet the organizational requirements and ensure sustained efficiency and performance. The ideal candidate will have experience using technical & business analytical skills to seek out, research and evaluate a variety of solutions to provide clients with high quality, efficient workflows that promote enterprise-wide standardization as well as meet various industry standards/functionalities. The ideal candidate will have experience in the contact center technology space, Genesys On-Prem and Cloud solutions and experience with designing, managing and optimizing the integration of contact center systems with third party solutions.
EDUCATION AND EXPERIENCE:
  • Bachelor's degree in Information Technology/Computer Science discipline or equivalent experience is required.
  • Equivalent experience for this position is eight years of applicable Information Technology experience.
  • 10 year's experience in application development and maintenance of vendor-provided systems.
  • 2 year's experience in designing system/solution architecture in cloud or on-premise solutions, preferably both environments.
  • 3-5 year's experience in leading voice application systems or similar complex state of the art/leading edge vendor applications that are parameter/configuration driven (such as Epic, Salesforce).
  • Demonstrated strong knowledge of Security Architecture, Design and Operations, LDAP, Active Directory, SAML, web protocols XML, SOAP, JSON, REST, cloud/virtualization technologies, such as OpenStack, Java and other development frameworks.
  • Working experience with designing, managing, and optimizing the integrations with third party solutions and custom developed solutions-REST APIs, Web Service Integration and/or other API technologies.
  • 2 years of systems integration experience with applications such as Genesys, Epic, Salesforce.
  • Highly prefer applications experience with all three products (Genesys, Epic, Salesforce).
  • Demonstrated ability to diagnose production issues and work with Genesys, Carrier, and other product/services vendors in order to resolve in expedited manner.
  • Excellent communication, presentation and interpersonal skills.
  • Able to develop and present complex material effectively to a variety of audiences-technical, non-technical, management and leadership (including in-house and vendor).
  • Ability to apply leading practices for architecture design and translate them to use case-specific applications.
  • Ability to foster and maintain strong customer relationship. Ability to apply business development and leadership skills.
  • Strong technical writing abilities.
  • Ability to acquire required training and certification within 6 months of hiring as defined for the Genesys Certified Professional & Genesys Certified Developer Roles.
  • Highly prefer applications experience with all three of these products: Genesys, Epic, Salesforce.
  • 3 years hands-on experience with complex, multichannel contact center systems including Genesys Engage (or comparable IVR application) with Contact Center Architecture, preferred. 1-2 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework, preferred.
  • 5+ years of experience in the Contact Center technology space, preferred.
  • Good understanding of the Genesys Platform and call routing connections with customers across multiple interactions with a given customer, across multiple media channels, preferred.
  • Knowledge of SIP/RTP and TCP/IP protocols, with ability to run captures and review logs and troubleshoot problems, preferred.
  • Expertise with overall Genesys Routing, Interaction Routing Designer and Universal Routing Server -GVP, Routing Developer, preferred.
  • Experience with Genesys Composer and Genesys Orchestration Server, preferred.
  • Proficiency working with various telecom carriers and cloud providers AWS and Azure cloud services, preferred.
  • Experience with Genesys WWE, GA, GAX, Speechminer, Pulse, GCXI, GMS, WFM, preferred.
  • Experience with Cloud network architecture &/or On Premise to Cloud migration, preferred.
  • Previous supervisory experience, preferred.

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About Henry Ford Health

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Henry Ford Health provides a full continuum of services from Primary and Preventative care, to Complex and Cpecialty care, Health Insurance, a full suite of home health offerings, Virtual care, Pharmacy, Eye care and other Healthcare retail. It is one of the Nation’s leading Academic Medical Centers, recognized for Clinical excellence in Cancer care, Cardiology and Cardiovascular Surgery, Neurology and Neurosurgery, Orthopedics and Sports medicine, and Multi organ transplants. Consistently ranked among the top five NIH funded institutions in Michigan, Henry Ford Health engages in more than 2,000 research projects annually. Equally committed to educating the next generation of Health Professionals, Henry Ford Health trains more than 4,000 Medical students, Residents and fellows every year across 50+ accredited programs. With more than 33,000 valued team members, Henry Ford Health is also among Michigan’s largest and most Diverse employers, including nearly 6,000 physicians and researchers from the Henry Ford Medical Group, Henry Ford Physician Network and Jackson Health Network.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1915

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