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Director Of Ticketing Jobs in Spring, TX (NOW HIRING)

Hays Electrical Services

Helpdesk Technician

Houston, TX · On-site

$17.25 - $23.25/hr

Information Technology Reports To: IT Manager / Director of IT Position Summary Serves as the ... Serve as the first point of contact for all IT support requests via phone, email, and ticketing ...

AMS Staffing, Inc.

IT Support Analyst- 3578759

Houston, TX · Hybrid

$55K - $65K/yr

... Director of IT and is ideal for professionals with 3 years of IT support experience, preferably within the legal industry. Key Responsibilities: * Provide Tier 1 help desk support via ticketing ...

AEG

Membership Services Manager

Houston, TX · On-site

Ticketing Reports to: Director of Ticket Membership Services Please note that while resumes of all candidates will be considered, as a way for the Texans organization to acknowledge and reciprocate ...

PYEK

Level 1 IT Support Technician

Katy, TX · On-site

$19.75 - $27/hr

They will work closely with the Director of IT and Business Application Manager to keep systems ... Serve as a front-line resource for IT support requests submitted via the ticketing system * Triage ...

AEG

Part-Time Box Office Support Representative

Houston, TX · On-site

$17.25 - $23.25/hr

... point of contact for guests attending events. * Provide accurate event, venue, ticketing, and ... Escort or direct guests to appropriate departments or service locations when advanced assistance is ...

Houston Food Bank

Procurement Manager

Houston, TX · On-site

$74K - $92K/yr

... process and project ticketing system to ensure quality customer service and streamlined ... Director of Acquisition and Procurement. * Leads sourcing and purchasing activities for food ...

Houston Food Bank

Procurement Manager

Houston, TX · On-site

$74K - $92K/yr

... process and project ticketing system to ensure quality customer service and streamlined ... Director of Acquisition and Procurement. * Leads sourcing and purchasing activities for food ...

Tmhcc

Vulnerability Manager (Contract)

Houston, TX

Director of Security Governance Employment Type: Contract - Temp to Hire About Us Help us insure it ... Experience with ticketing systems (e.g., ServiceNow, Jira) and GRC platforms is a plus. * Scripting ...

Houston Food Bank

Procurement Manager

Houston, TX · On-site

$74K - $92K/yr

... process and project ticketing system to ensure quality customer service and streamlined ... Director of Acquisition and Procurement. * Leads sourcing and purchasing activities for food ...

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Showing results 21-40

All JobsOf Ticketing JobsDirector Of Ticketing JobsDirector Of Ticketing Jobs in Spring, TX

Director Of Ticketing information

What does a director of ticketing do?

A Director of Ticketing oversees all aspects of ticket sales, distribution, and customer service for events or venues such as sports arenas, theaters, or concert halls. They manage ticketing systems, set pricing strategies, and coordinate with marketing and event management teams to maximize revenue and ensure a smooth ticket-purchasing experience for customers. Additionally, they analyze sales data, supervise ticketing staff, and implement policies to prevent fraud and ensure compliance with regulations. This role requires strong leadership, analytical, and customer service skills.

What are the key skills and qualifications needed to thrive as a director of ticketing, and why are they important?

To thrive as a Director of Ticketing, you need expertise in ticket sales strategy, revenue management, and customer service, often backed by a degree in business, sports management, or a related field. Familiarity with ticketing platforms (such as Ticketmaster or Paciolan), CRM systems, and analytics tools is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage teams and build relationships with stakeholders. These skills are critical for maximizing ticket revenue, ensuring smooth operations, and enhancing the overall customer experience.

What are some common challenges faced by a director of ticketing, and how can they be addressed?

A Director of Ticketing often faces challenges such as managing high demand for popular events, optimizing ticketing systems for efficiency, and ensuring excellent customer service. Balancing dynamic pricing strategies and preventing ticket fraud are also key concerns. These challenges can be addressed by leveraging advanced ticketing technology, maintaining clear communication with sales and marketing teams, and implementing robust training for staff. Proactively monitoring sales data and customer feedback helps in making informed decisions and improving the overall ticketing process.

What is the difference between Director Of Ticketing vs Ticketing Manager?

AspectDirector Of TicketingTicketing Manager
ResponsibilitiesOversees entire ticketing operations, strategy, and team leadershipManages daily ticketing activities, staff, and customer service
CredentialsTypically requires extensive experience in ticketing, industry knowledge, and leadership skillsRequires experience in ticketing systems and team management
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsOperational focus, staff supervision, customer interactions

The Director Of Ticketing focuses on strategic oversight and leadership of ticketing operations, while the Ticketing Manager handles daily management and staff supervision. Both roles require industry experience, but the director position involves broader strategic responsibilities.

What job categories do people searching Director Of Ticketing jobs in Spring, TX look for?

The top searched job categories for Director Of Ticketing jobs in Spring, TX are:

What cities near Spring, TX are hiring for Director Of Ticketing jobs?

Cities near Spring, TX with the most Director Of Ticketing job openings:

Director Of Ticketing jobs near you

Helpdesk Technician

Hays Electrical Services

Houston, TX • On-site

$17.25 - $23.25/hr

Full-time

Re-posted 10 days ago

Hays Electrical Services rating

6.6

Company rating: 6.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Department: Information Technology
Reports To: IT Manager / Director of IT

Position Summary
Serves as the primary point of contact for staff across the business, providing timely and effective technical support to keep operations productive. Acts as a customer-focused, proactive problem-solver who is skilled in troubleshooting hardware, software, and connectivity issues, comfortable supporting a fast-paced environment, and experienced in managing day-to-day helpdesk operations.

Key Responsibilities

  • Serve as the first point of contact for all IT support requests via phone, email, and ticketing system.
  • Log, track, prioritize, and manage support requests through the helpdesk ticketing system, ensuring accurate records, timely updates, and clear resolution notes.
  • Diagnose and resolve hardware, software, and network connectivity issues for end-users efficiently.
  • Manage multiple concurrent support requests, effectively balancing urgency and workload.
  • Deliver consistently professional and courteous support to all staff, maintaining composure and a solutions-focused attitude during high-pressure interactions.
  • Set up, configure, and maintain workstations, laptops, mobile devices, and peripherals.
  • Manage user accounts, password resets, and access provisioning in Microsoft 365 and Entra ID.
  • Assist with the onboarding and offboarding of staff, including device setup and account configuration.
  • Escalate complex issues to senior IT team members with clear documentation when appropriate.
  • Contribute to the creation and upkeep of IT knowledge base articles and standard operating procedures (SOPs).
  • Support the rollout and maintenance of IT equipment and software across the business.
  • Assist with basic network troubleshooting, including connectivity, printers, and shared drives.

SKILLS & EXPERIENCE
• This role is well-suited to candidates early in their IT career — up to 1 years of 
experience in a helpdesk or IT support role, or equivalent demonstrated technical ability, 
is preferred
• Solid understanding of Microsoft 365 applications (Outlook, Teams, SharePoint, 
OneDrive)
• Experience with Windows 10/11 desktop support and troubleshooting
• Familiarity with Microsoft Entra ID (Azure AD) for user and device management
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP, VPNs)
• Demonstrated experience using a helpdesk ticketing system (e.g., Atera, ConnectWise, 
ServiceNow, or similar) as a core part of daily workflow
• Proven ability to manage and prioritize multiple concurrent requests in a fast-paced 
environment
• Exceptional interpersonal and communication skills, with a track record of maintaining 
professionalism and empathy when dealing with frustrated or difficult users
• Strong communication skills with the ability to explain technical issues to non-technical 
users
• A methodical, patient approach to troubleshooting and problem-solving
DESIRABLE (BUT NOT ESSENTIAL)
• Experience with Microsoft Intune or endpoint management tools
• Exposure to Microsoft Defender or similar security platforms
• Knowledge of SharePoint Online or Teams administration
• Familiarity with Apple iOS and mobile device management (MDM) tools
• Familiarity with industry software such as the Trimble Suite, Autodesk, or Atera —
experience with these platforms is a bonus, though full training will be provided
• CompTIA A+, Microsoft certifications (MD-102, MS-900), or equivalent
• Experience in a trade, construction, or field services environment
• A genuine eagerness to learn across a broad and varied scope of IT — from end-user 
support through to systems, security, and beyond

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