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Director Of Technology Operations Jobs in Reno, NV

Hamilton Company

Director of Customer Service

Reno, NV · On-site

$120K - $200K/yr

Responsibilities The Director of Customer Service is a leadership role responsible for designing ... This role oversees all customer service operations, leveraging technology, analytics, and best-in ...

Renown Health

Director of Revenue Integrity

Reno, NV · On-site

$71.51 - $100.11/hr

The Director of Revenue Integrity will be charged with ensuring the integrity of the revenue across ... Establishes denial avoidance feedback loops and improves operational processes to enhance revenue ...

Renown Health

Director of Revenue Integrity

Reno, NV · Remote

The Director of Revenue Integrity will be charged with ensuring the integrity of the revenue across ... Establishes denial avoidance feedback loops and improves operational processes to enhance revenue ...

Renown Health

Director of Revenue Integrity

Reno, NV · Remote

The Director of Revenue Integrity will be charged with ensuring the integrity of the revenue across ... Establishes denial avoidance feedback loops and improves operational processes to enhance revenue ...

Ernest

Director of Client Relations

Reno, NV

Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local ... Track record of strategic thinking and operational execution * Confidence in building rapport at ...

Ernest

Director of Client Relations

Reno, NV · On-site

Director of Client Relations (aka Director of Sales) Location: Reno, NV Sales Territory: Local ... Track record of strategic thinking and operational execution * Confidence in building rapport at ...

Delaware North

Director of Housekeeping

Reno, NV

$70K - $88K/yr

These are just some of the benefits we offer: * Medical, dental, and vision insurance * 401(k) with ... Our operations span the world, offering you unique paths to growth and success. Who says you can't ...

Delaware North

Director of Housekeeping

Reno, NV

$70K - $88K/yr

These are just some of the benefits we offer: * Medical, dental, and vision insurance * 401(k) with ... Our operations span the world, offering you unique paths to growth and success. Who says you can't ...

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Director Of Technology Operations information

See Reno, NV salary details

$33.7K

$106.7K

$177.9K

How much do director of technology operations jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director of technology operations in Reno, NV is $106,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,800.00 and $134,300.00 per year, depending on experience, location, and employer.

What are the main challenges a director of technology operations faces when aligning IT strategies with organizational goals?

A Director of Technology Operations often navigates the complex task of ensuring that technology initiatives directly support the broader objectives of the organization. This involves balancing day-to-day operational demands with long-term strategic planning, managing cross-functional teams, and adapting to rapidly evolving technologies. Additionally, coordinating with leadership across departments to prioritize projects and allocate resources effectively can be challenging. Successful directors foster clear communication, maintain operational efficiency, and proactively address potential risks to align IT with business goals.

What are the key skills and qualifications needed to thrive as a director of technology operations, and why are they important?

A Director Of Technology Operations needs expertise in IT infrastructure management, project leadership, and business strategy, typically backed by a bachelor's or master's degree in computer science or related fields. Familiarity with enterprise resource planning (ERP) systems, cloud platforms, ITIL frameworks, and relevant certifications like PMP or CISSP is highly valued. Strong communication, problem-solving, and team leadership skills set top candidates apart in this role. These abilities are crucial for aligning technology initiatives with business goals, ensuring operational efficiency, and leading high-performing technical teams.

What job categories do people searching Director Of Technology Operations jobs in Reno, NV look for?

The top searched job categories for Director Of Technology Operations jobs in Reno, NV are:

What cities near Reno, NV are hiring for Director Of Technology Operations jobs?

Cities near Reno, NV with the most Director Of Technology Operations job openings:

Director Of Technology Operations jobs near you

Director of Customer Service

Hamilton Company

Reno, NV • On-site

$120K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Company Overview
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
Responsibilities
The Director of Customer Service is a leadership role responsible for designing and leading a modern, data-driven, and highly automated customer service organization. This role oversees all customer service operations, leveraging technology, analytics, and best-in-class processes to deliver an exceptional end-to-end customer experience across all Hamilton Company business channels.
The Director sets the vision and operating model for customer service, with a strong focus on automation, self-service, AI-enabled tools, workforce optimization, and continuous improvement. This role is accountable for measurable gains in first-contact resolution, customer satisfaction, Net Promoter Score, operational efficiency, and employee engagement.
Essential Job Functions:
1. Strategic Leadership
  • Establish and drive a long-term customer service strategy aligned with Hamilton Company's business objectives and growth plans.
  • Set the strategic direction for customer service operations in alignment with broader business objectives.
  • Develop, implement, and maintain customer service policies, procedures, and standards.
  • Define and communicate the customer service vision and roadmap across the organization.

2. Team Management:
  • Lead, mentor, and develop customer service specialists and representatives.
  • Identify training needs and develop programs to enhance team performance and capability.
  • Foster a high-performing, customer-centric culture focused on accountability and continuous improvement.

3. Operational Oversight:
  • Own day-to-day customer service operations to ensure consistent, high-quality support across all channels (phone, email, chat, HubSpot, ERP, web, and other digital platforms).
  • Monitor key customer service performance metrics and identify opportunities for improvement.
  • Implement workforce management practices (forecasting, scheduling, real-time management) to optimize coverage, productivity, and service levels.
  • Establish and continuously refine standard operating procedures (SOPs) to reduce variability, rework, and hand-offs. Oversee the resolution of escalated customer issues, acting as a point of contact for complex or sensitive cases.

4. Technology & Process Optimization:
  • Drive digital transformation initiatives within customer service, including the evaluation and implementation of AI enabled tools and automation.
  • Design and optimize end-to-end processes where possible - Partner with IT and Business Systems to ensure robust integrations between CRM (e.g., HubSpot), ERP, logistics, and other core platforms.
  • Oversee systems for capturing, tracking, and analyzing customer feedback, inquiries, and service metrics.
  • Standardize and continuously improve processes to increase efficiency, reduce handoffs, and improve first-contact resolution.
  • Build and maintain dashboards and reporting to provide real-time visibility into performance, trends, and risk areas.

5. Cross-Functional Collaboration:
  • Partner closely with Sales, Logistics, Product Management, Production, Technical Support, Finance, and other departments to improve the end-to-end customer journey.
  • Establish closed-loop feedback mechanisms to turn customer feedback (surveys, complaints, product issues) into actionable insights for Sales, Product Management, Engineering, and operations.
  • Represent the Customer Service function in cross-functional projects and business reviews

6. Budget & Resource Management:
  • Develop, manage, and optimize the customer service departmental budget.
  • Ensure appropriate staffing levels, tools, and resources to meet service level expectations.
  • Support workforce planning and capacity management based on demand trends.

Qualifications
  • Proven experience in building or transforming centralized customer service organizations in a complex, technical, or multi-business-unit environment.
  • Demonstrated track record of setting strategy, implementing standard processes, and delivering measurable improvements in key performance indicators (KPIs)
  • Proven ability to build strong partnerships with Business Unit Leaders, Sales, Technical Support, Finance, Operations, and other stakeholders.
  • Strong analytical skills; uses metrics and data to guide decisions and communicate effectively with leadership.
  • Exceptional leadership and influencing skills, with experience mentoring and developing high-performing teams.
  • Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences
  • Strong organizational and time management skills, with the ability to manage multiple priorities and deadlines in a fast paced environment.
  • Collaborative mindset with the ability to work effectively in cross-functional and matrixed environments.
  • High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); experience with ERP systems and HubSpot (or similar CRM platforms) is required.

Education/Experience
  • Bachelor's degree in Business Administration, Engineering, or related field is required; an advanced degree (e.g., MBA or related) is preferred.
  • 10+ years of progressive experience in customer service, customer operations, or related functions, with at least 5 years in a formal leadership role.
  • Background in Life Sciences, lab instrumentation, industrial automation, or other technical products is strongly preferred.

About Hamilton
  • Diverse portfolio of exciting and innovative design projects.
  • Tremendous opportunities for professional growth and advancement.
  • Commitment to sustainable design.
  • Competitive Compensation.
  • Excellent Benefit Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more).
  • Solid Stable Company.
  • Drug free workplace.

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