Director Of Resident Engagement Jobs (NOW HIRING)

We understand that finding a place to belong is important. At Wesley, we care about your development, we are committed to continuous improvement, and we all grow together.

Wesley is a place where your energy and enthusiasm are welcome and your talents are developed. A place where you feel recognized, valued and rewarded. A place where you can dedicate yourself to caring for others, knowing that you are part of an organization that is equally dedicated to caring for you and your career.

Our Total Rewards philosophy takes a balanced approach, designed to support employees at every stage of their career journey. We review our offerings annually to ensure they remain meaningful. In addition to competitive wages and a commitment to pay equity, we offer the following benefits and other compensation:

Health & Insurance Benefits

• Employees, and their families if elected, can participate in medical insurance (full time and ACA eligible), dental (full time), vision (full time) and group life (employee only coverage - full time).

Time Off & Holidays

• We offer a combined paid time off (PTO) policy which incorporates state paid sick leave with company paid time off at an accrual rate of 0.0607 per hour worked, equivalent to 120 hours of PTO at 2,080 hours worked in a year. The PTO accrual rate increases after two years of service and again after five years of service.
• We offer 6 Paid Holidays (8 hours - full time, 6 hours - part-time per event, excluding on-call staff) and 1 Personal Holiday of Choice per year (excluding on-call staff).

Retirement & Financial Well-Being

• Retirement planning is encouraged through our 403(b) plan that includes a generous 100% company match on the first 4% of earnings an employee contributes. There is a 5-year vesting schedule for the company match, and minors are ineligible for the company match.
• Gain access to your net earnings when you need it with on-demand pay through Dayforce Wallet.

Perks & Wellness

• To assist employees with challenges outside of the workplace, Wesley offers an Employee Assistance Program (EAP), which is 100% company paid. Additionally, Wesley Community Foundation provides grants to qualifying employees for both emergency assistance and educational advancement.
• A food and beverage discount of 50% is available to all employees at any Wesley bistro and marketplace.

Recognition That Matters

• The efforts and contributions of our valued employees are celebrated on our best-in-class recognition and reward platform, Inspire. Points earned for assorted reasons may be redeemed for a variety of merchandise, gift cards, cash cards, tickets, travel and other experiences selected by the employee.

Wesley is two-time winner of the LeadingAge Washington Excellence in the Workplace Award.

This summary is intended to reflect the most reasonable and genuinely expected offering of benefits and other compensation for the posted job. The official website for all Wesley job postings is https://wesleychoice.org/careers/. Wesley is not responsible for content on third-party job boards. Salary ranges, benefits and other compensation are subject to change.

Enrich the lives of older adults through community, choice, and continuing care in the Director of Resident Engagement role. The Director of Resident Engagement provides strategic and operational leadership for all resident life, engagement, wellness, recreational, cultural, and volunteer programs across the community. 

This position is responsible for creating an exceptional resident experience by cultivating meaningful opportunities for connection, purpose, lifelong learning, physical wellness, and social engagement. The Director oversees program development, departmental operations, team leadership, resident satisfaction initiatives, budget management, and continuous improvement efforts that support resident well-being and quality of life. Find your sense of belonging at Wesley!

You will provide continuing care through these responsibilities. 

Essential functions of this position include the following.

Resident Experience Leadership

Develop and implement a comprehensive resident engagement strategy aligned with organizational values and resident interests.

Create a vibrant culture that promotes connection, belonging, dignity, independence, and purpose.

Lead the design and delivery of programs and events that support the physical, intellectual, emotional, social, and spiritual dimensions of wellness.

Ensure activities and services reflect resident preferences, feedback, and changing community demographics.

Promote a hospitality-focused environment that enhances the resident experience.

Program Development and Management

Oversee planning, scheduling, and execution of resident activities, special events, outings, educational programs, and wellness initiatives.

Establish annual programming goals, calendars, and outcomes measures.

Evaluate resident participation and satisfaction to drive ongoing program improvements.

Ensure programs are inclusive and accessible to residents with varying abilities and interests.

Collaborate with dining, wellness, chaplaincy, therapy, and healthcare teams to develop integrated resident experiences.

Leadership and Team Development

Provide leadership, coaching, development, and performance management for assigned team members.

Establish clear expectations, accountability measures, and service standards.

Recruit, train, and retain high-performing team members and volunteers.

Foster a culture of engagement, collaboration, innovation, and continuous improvement.

Conduct regular team meetings, rounding, feedback discussions, and individual coaching sessions.

Resident and Family Relationships

Build positive relationships with residents, families, and resident councils.

Facilitate resident feedback mechanisms, including surveys, focus groups, and committee meetings.

Address concerns and opportunities promptly and professionally.

Serve as a visible and accessible leader within the community.

Volunteer and Community Partnerships

Develop and maintain relationships with volunteers, educational institutions, community organizations, and local partners.

Expand opportunities for intergenerational programming and community engagement.

Enhance resident programming through strategic partnerships and volunteer involvement.

Budget and Operations Management

Develop and manage departmental budgets.

Monitor spending and ensure responsible stewardship of organizational resources.

Oversee purchasing, vendor relationships, transportation coordination, and event logistics.

Ensure compliance with policies, procedures, and safety standards.

Continuous Improvement

Utilize resident satisfaction data, participation metrics, and feedback to improve services.

Lead department process-improvement initiatives using Lean principles.

Develop measurable goals and monitor performance indicators.

Identify opportunities to enhance efficiency while improving resident outcomes and experiences.

Regulatory and Compliance Responsibilities

Ensure departmental compliance with applicable regulations, policies, and community standards.

Maintain required documentation and records.

Promote resident safety during activities, outings, and special events.

Our requirements and qualifications for success

Required

Bachelor's degree in Recreation Therapy, Gerontology, Hospitality Management, Event Management, Human Services, Recreation, Business Administration, or related field.

Five (5) years of progressive leadership experience in senior living, hospitality, recreation, wellness, resident services, or related field.

Three (3) years of supervisory experience.

Demonstrated success in program development, resident engagement, and team leadership.

Strong budget management and organizational skills.

Preferred

Experience in independent living, assisted living, memory care, or continuing care retirement communities.

Certification through a relevant professional association.

Experience leading volunteer programs.

Knowledge, Skills, and Abilities

Strong leadership and people-management skills.

Excellent relationship-building and customer-service orientation.

Ability to connect with older adults and understand their unique needs and interests.

Strategic planning and project-management capabilities.

Strong written and verbal communication skills.

Ability to analyze resident feedback and translate insights into action.

Competence with Microsoft 365 and resident engagement software systems.

Commitment to continuous improvement and resident-centered service.

Physical, environmental, and mental requirements

Bending, stooping, walking, sitting, and standing, intermittently during working hours.

Frequent use of computer keyboard.

Near and far vision acuity.

Subject to frequent interruptions.

Ability to handle unplanned and potentially stressful situations.

Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate.

Ability to lift up to 40 pounds.

Ability to maintain focus and concentration; actively engage with others despite surrounding distractions.

Salary Range: $29.95 to $43.16 per hour