Director Of Practice Operations Jobs in Timonium, MD

Bring Your Purpose to Work at Health Care for the Homeless

Join a mission-driven team working to end homelessness through racially equitable health care, housing, and advocacy.

At Health Care for the Homeless, your work changes lives. Each year, we help thousands of people in Baltimore move toward health, stability, and home. We are looking for compassionate, skilled professionals who believe everyone deserves high-quality care, dignity, and a safe place to call home.

Here, you will do meaningful work alongside colleagues who are collaborative, equity-centered, and deeply committed to community wellness. Whether you provide direct care, support operations, lead programs, or advocate for change, your contribution helps build a more just and healthier Baltimore.

Why HCH is the best choice for purpose-driven professionals:

If you are ready to use your talent for something bigger, HCH is ready for you. Bring your expertise, your heart, and your commitment to justice—and help create a Baltimore where everyone has the opportunity to be healthy and housed.

Position Overview 

The Director of Nursing manages nursing services within the Fallsway clinic and sets the standards for nursing and medical assistant care across all sites. This position collaborates across clinical leadership and in partnership with clients to ensure that excellent care is delivered within the framework of an integrated person-centered health home. This position is a member of the agency Management Team. 

Key Role Responsibilities 

• Directly supervises the Fallsway Nurse Manager, Lead CMA,HIV/HCV Care Advocate, and supportive housing Nurse staff. Trains and coaches staff, sets clear expectations, monitors outcomes, creates a culture of open communication and helps team members solve complex problems through individual supervision and team meetings. Fosters a collaborative, supportive and collegial environment to ensure a high-quality experience for clients and high staff morale. 
• Responsible for the standard of nursing care across the agency, providing either direct or indirect clinical supervision for all nurse managers, nurses and medical assistants. Develops RN and MA responsibilities and competencies. Ensures these staff have appropriate education and assessments on principles of care management, chronic disease management, medication adherence, racial equity and inclusion, adult learning, building care plans and interdisciplinary collaboration. 
• In partnership with other clinical and operational directors, responsible for smooth and effective functioning of Fallsway Adult, Family and Triage clinics. Maintains positive, collaborative relationships with providers and practice operations professionals to continuously improve client access, provider efficiency and care coordination. Standardizes processes that simplify workflow and result in coordinated care delivery. Partners to create and enforce clear standards of practice, policies and procedures. Supports a culture of continuous improvement.
• Collaborates in goal setting during strategic and operational planning and budgeting. Analyzes and presents data for performance measurement, reporting and decision-making. Disaggregates data and sets goals to reduce racial disparities in care. Creates action plans to improve processes. Is responsible for meeting departmental key performance indicators. Implements best practice standards to continually improve quality, safety, customer service and revenue cycle processes.
• Develops own REI lens and leads an REI approach across nursing services. Commits to continuous self-education to improve the agency’s provision of equitable and inclusive care. Develops trainings, policies and procedures that support the advancement of agency REI principles among staff and clients. Works to identify and reduce health disparities of clients at population and individual level. 
• Helps to create and ensure that staff comply with clinical quality policies and standards that are required by accrediting bodies and federal, state and city government. Provides guidance on proper quality control, storage and handling of onsite medications, vaccinations and point of care testing across all sites.
• Works with clinical leadership and Quality Assurance to develop and make available patient education materials throughout clinics.
• Works collaboratively with Directors of Facilities and Compliance departments to provide consultation to Practice Managers for infection control practices at all sites.
• Provides direct patient care approximately 20% of the time in accordance with the Registered Nurse job description.

Key Agency Responsibilities 

In addition to role responsibilities, every staff member has the following responsibilities as a part of their employment:

• Models and reinforces the core values of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement and advocacy activities that support the mission 
• Protects clients’ personal health information by maintaining compliance with HIPAA and other relevant health care-related IT security regulations
• Performs other duties on an as-needed basis

Knowledge, Experience and Skills 

Formal Education and Training 

• Possess current licensure as a Registered Nurse in Maryland
• Advanced degree in nursing or health administration preferred
• BSN required
• BLS CPR certification

Experience  

• Five years of experience as an RN
• Two years in a community health center (FQHC) or primary care facility. FQHC experience is highly preferred.
• Two years of direct supervision of nursing staff
• Experience working with underserved populations
• Experience working collaboratively in a multi-disciplinary clinical setting highly preferred
• Applied knowledge of trauma-informed care and harm-reduction philosophy and practices

Skills 

• Strong organizational, interpersonal, written and verbal communication skills
• Demonstrates self-awareness throughout work by admitting mistakes, knowing own strengths and weaknesses and reflecting upon constructive criticism
• Able to work with ill, disabled, emotionally upset and sometimes hostile individuals
• Demonstrates good listening skills and a non-judgmental attitude
• Is dependable and calm in challenging situations; skilled in resolving conflicts in a constructive manner 
• Instills energy and optimism in staff for the future of the organization
• Highly skilled at problem-solving; helpful to others in making ethical decisions in the workplace
• Supports and uplifts BIPOC and TGNC individuals and communities in their work

Apply today: https://www.hchmd.org/join-us

Join us in advancing health equity, expanding access to care, and making home and health possible for our neighbors.

Health Care for the Homeless is an equal opportunity employer.

Notice to Applicants
Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.

We use the E-Verify system to confirm employment eligibility in accordance with federal law.