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Director Of Non Gaming Operations Jobs (NOW HIRING)

New York State

Gaming Operations Inspector

Jamaica, NY · On-site

$56K - $68K/yr

Conduct Audits of the Internal Controls to ensure compliance with the rules and regulations ... Essential employees are not covered by directed early departures or state office closures due to ...

Golden Nugget

General Ledger Manager

Las Vegas, NV · On-site

$51K - $70K/yr

... non-gaming operations, including Hotel, Food & Beverage, and Corporate Administration. Key ... Oversee three-way matching of purchase orders, receiving records, and invoices using Agilysys ...

Sandia Casino

$124K - $149K/yr

Position Summary Under the direction of the General Manager of Gaming Operations, the Director of Slot Operations supervises, administers and coordinates all Sandia Casino slot operations. Our ...

Exacta

Senior Director, Customer Operations

Austin, TX · On-site

Senior Director, Customer Operations (4669) Requisition ID 4669 -Posted 07/30/2026 - Exacta Systems ... of gaming--we're redefining it. As a leader in historical horse racing (HHR) technology, we create ...

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Director Of Non Gaming Operations information

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$34K

$107.7K

$179.5K

How much do director of non gaming operations jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director of non gaming operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a director of non gaming operations?

A Director of Non Gaming Operations is a senior management professional responsible for overseeing all aspects of a casino or hospitality property's non-gaming areas, such as food and beverage, retail, hotel operations, entertainment, and guest services. Their role includes ensuring exceptional customer experiences, maximizing revenue from non-gaming sources, and managing departmental budgets and staff. They collaborate closely with other executives to drive business growth, maintain operational standards, and implement strategic initiatives that enhance the overall guest experience outside of gaming activities.

What are the key skills and qualifications needed to thrive as a director of non gaming operations?

To excel as a Director Of Non Gaming Operations, you typically need strong leadership abilities, operational management experience, and a relevant bachelor's degree, often in hospitality or business. Familiarity with property management systems, financial reporting software, and industry certifications like Certified Hotel Administrator (CHA) are commonly expected. Exceptional interpersonal skills, strategic thinking, and the ability to motivate diverse teams help set top performers apart. These skills ensure seamless operation of non-gaming departments, maximize revenue, and enhance guest satisfaction in a hospitality-driven environment.

How does the director of non gaming operations work with other departments to enhance the guest experience in a casino or hospitality setting?

The Director of Non Gaming Operations collaborates closely with various departments such as food and beverage, hotel management, entertainment, and security to deliver a seamless and memorable guest experience. They coordinate efforts to ensure non-gaming amenities align with the overall brand and service standards, often participating in cross-functional meetings and strategic planning. This role requires strong communication and leadership skills to unite diverse teams, resolve operational challenges, and implement guest-focused initiatives. Regular collaboration ensures that all non-gaming offerings support guest satisfaction and organizational goals.

What are popular job titles related to Director Of Non Gaming Operations jobs?

For Director Of Non Gaming Operations jobs, the most frequently searched job titles are:

Director of Gaming Operations

Louisville, KY

Churchill Downs Incorporated
See more jobs at Churchill Downs Incorporatedexternal

Full-time

Re-posted 18 days ago

Job description

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver's Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the "Best Places to Work in Greater Louisville" by Louisville Business First

JOB SUMMARY

The Director of Gaming Ops is responsible for the successful operation of the Gaming Department to ensure that our guests have a favorable gaming experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide support to the General Manager and Assistant General Manager by overseeing Gaming Operations, directing Beverage Server operations, and optimizing HRM performance through effective floor management, preventive maintenance, and equipment performance strategies.
  • Review staffing levels to maintain an appropriate level of employment.
  • Review and manage the department's financial results.
  • Approve large jackpots above levels authorized for subordinates as set out in the SOP.
  • Serves as the property point of contact for all communications, projects, and initiatives involving HHR regulators and HRM hardware and software manufacturers.
  • Support the CDI Sr. Director of Slot/HRM Optimization when needed:
    • To compile and/or review regulatory submissions
    • To assist with new build installations
    • To assist with other HRM strategic initiatives in Kentucky
  • Delegate duties and assigns responsibilities.
  • Ensures the safety and security of team members and guests.  Manages processes and programs to effectively control and reduce lost time injuries.
  • Direct and manage gaming equipment conversions, placement, and repair.
  • Develop Team Members through coaching, interviewing, hiring, and performance evaluations.
  • Maintain a low percentage of out-of-service or reduced capacity games.
  • Review gaming activities and promotional performance with the GM and AGM.
  • Monitor and adjust gaming floor performance in relation to local competition, gaming mix, and pricing strategy.
  • Meet with departmental directors and managers as necessary.  
  • Ensure compliance with all gaming regulations, the Bank Secrecy Act (BSA) and the property's BSA Policy.
  • Monitor for suspicious activity as defined by the BSA and the property's BSA Policy.                  
REQUIRED SKILLS AND ABILITIES
  • Maintain the highest standards of leadership, training and overall management while overseeing all aspects of the Gaming Operations and Gaming Performance departments.
  • Maintain professional working relationships among all personnel.
  • Demonstrate excellent oral and written communication skills.
  • Lead by example relative to exemplary customer service both internal and external.
  • Assume overall responsibility for gaming machine performance.
EDUCATION AND EXPERIENCE
  • Seven to ten years of experience with operations and management in a multi-device 24-hour gaming operation.
  • Significant experience and expertise in collecting, organizing, evaluating, and presenting gaming performance data.
  • Prior experience with a Historical Horse Racing System or similar experience with network system a plus.
  • Experience using Aristocrat Oasis Accounting System a plus.
  • Ability to obtain a valid Racing License.
  • Ability to obtain a valid Sportsbook License.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout assigned areas, including designated smoking areas, while actively observing players and monitoring machine operation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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