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Director Of Intake Jobs in Riverside, IL (NOW HIRING)

Banyan

Intake Coordinator

Lisle, IL · On-site

$18 - $20/hr

... point of contact for clients, families, and referral partners. The Intake Coordinator supports ... Executive Director Department: Intake / Behavioral Health Support Schedule: Full time, Monday ...

Cutting Edge Staffing LLC

Intake Coordinator

Lisle, IL · On-site

$17.75 - $24.25/hr

... point of contact for clients, families, and referral partners. The Intake Coordinator supports ... Executive Director Department: Intake / Behavioral Health Support Schedule: Full time, Monday ...

NACBA

Director of Legal Services

Evanston, IL · On-site

$110 - $160/hr

The Director of Legal Services reports directly to the Executive Director. DUTIES ... Support the development and refinement of legal-screening tools, intake protocols, and referral ...

Brunswick

Director of Marketing Operations

Chicago, IL

$132K - $196K/yr

Reporting into the Sr. Director of Customer Strategy, Insights & Marketing Operations Brunswick ... Stand up and lead an enterprise Marketing PMO, including standardized intake, prioritization, and ...

Lund Boats

Director of Marketing Operations

Chicago, IL · On-site

$132K - $196K/yr

Reporting into the Sr. Director of Customer Strategy, Insights & Marketing Operations Brunswick ... Stand up and lead an enterprise Marketing PMO, including standardized intake, prioritization, and ...

project44

Director of Product Operations

Chicago, IL · On-site

$240K - $251K/yr

We're hiring a Director of Product Operations to report to the CPO and ensure our biggest cross ... Keep roadmap hygiene, intake SLAs, and release readiness running with Product Ops, Product ...

project44

Director of Product Operations

Chicago, IL · On-site

$240K - $251K/yr

We're hiring a Director of Product Operations to report to the CPO and ensure our biggest cross ... Keep roadmap hygiene, intake SLAs, and release readiness running with Product Ops, Product ...

Project 44

Director of Product Operations

Chicago, IL · On-site

$215 - $355/hr

We're hiring a Director of Product Operations to report to the CPO and ensure our biggest cross ... Keep roadmap hygiene, intake SLAs, and release readiness running with Product Ops, Product ...

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Showing results 21-40

All JobsOf Intake JobsDirector Of Intake JobsDirector Of Intake Jobs in Riverside, IL

Director Of Intake information

What are the key skills and qualifications needed to thrive as a director of intake?

To thrive as a Director of Intake, you need expertise in case management, intake assessment, and regulatory compliance, usually backed by a degree in social work, healthcare administration, or a related field. Familiarity with client management systems, electronic health records (EHRs), and relevant industry regulations is essential. Strong leadership, problem-solving, and interpersonal communication skills make someone stand out in this position. These capabilities are crucial for ensuring smooth client onboarding, regulatory adherence, and effective team coordination, ultimately supporting organizational goals and client outcomes.

What are some common challenges faced by a director of intake, and how are they typically addressed?

A Director of Intake often faces challenges such as managing high volumes of referrals, ensuring timely assessments, and coordinating effectively with multidisciplinary teams. Balancing workflow efficiency with quality client experiences can be demanding, especially during peak periods. To address these challenges, Directors typically implement streamlined intake processes, utilize data management systems, and foster clear communication channels with clinical and administrative staff. Ongoing training and regular team meetings also help ensure that best practices are followed and that the team can adapt to changing demands.

What is the difference between Director Of Intake vs Intake Coordinator?

AspectDirector Of IntakeIntake Coordinator
CredentialsBachelor's degree often required; experience in healthcare or social servicesHigh school diploma or equivalent; relevant certifications may be preferred
Work EnvironmentLeadership role overseeing intake departments, strategic planningFrontline role interacting directly with clients, handling initial assessments
Employer & IndustryHospitals, clinics, social service agenciesHealthcare facilities, social service organizations
Common Search & ComparisonFocuses on management and oversightFocuses on client interaction and initial screening

The main difference between a Director Of Intake and an Intake Coordinator lies in their responsibilities and seniority. The Director Of Intake oversees the entire intake process, manages staff, and develops policies, while the Intake Coordinator handles direct client interactions and initial assessments. Both roles are essential in healthcare and social services settings, but they differ in scope and level of responsibility.

What does a director of intake do?

A director of intake oversees the process of receiving and evaluating new clients, patients, or cases to ensure proper onboarding and resource allocation. They coordinate with teams, develop procedures, and may use management tools to streamline intake operations, often requiring strong organizational and communication skills.

What cities near Riverside, IL are hiring for Director Of Intake jobs?

Cities near Riverside, IL with the most Director Of Intake job openings:

Director Of Intake jobs near you

Intake Coordinator

Banyan

Lisle, IL • On-site

$18 - $20/hr

Full-time

Posted 21 days ago

Job description

Banyan Treatment Centers is seeking a organized and customer-service-driven Intake Coordinator to support admissions operations within our Behavioral Health Support (BHS) team. This onsite, per-diem role plays a critical part in coordinating intake workflows, managing documentation, and serving as a professional and compassionate point of contact for clients, families, and referral partners.
The Intake Coordinator supports admissions flow, maintains accurate and compliant records, and helps ensure a smooth, welcoming transition into care while upholding Joint Commission standards and organizational expectations.
Position Details
Reporting To: Executive Director
Department: Intake / Behavioral Health Support
Schedule: Full time, Monday - Friday 8 - 4:30 pm
Compensation: 18- 20 hourly
Key Responsibilities
Intake Coordination & Admissions Support
  • Monitor Salesforce for new inquiries and pending admissions requiring onsite intake support.
  • Support lead progression through timely follow-up, intake assistance, and accurate documentation. Convert leads to admissions in Salesforce as directed and in coordination with the Admissions team.
  • Communicate effectively with referral sources, utilization reviewers, and case managers to support admissions workflows.

Administrative & Systems Management
  • Create and maintain potential admission files in the Kipu electronic medical record (EMR).
  • Upload, organize, and track required intake documentation, including verification of benefits (VOB), pre-admission screenings, demographic and insurance information, and referral source details.
  • Assist in obtaining all required consents, identification, and financial documentation prior to admission.
  • Maintain accurate, complete, and compliant records in accordance with Joint Commission and organizational standards.
  • Maintain and update onsite intake tracking tools (e.g., whiteboards or electronic logs) with travel details, projected bed availability, client summaries, and contact information.

Customer Service & Client Experience
  • Serve as an onsite point of contact for clients, families, visitors, and referral partners.
  • Communicate intake steps and expectations clearly using trauma-informed, client-centered communication.
  • Address questions, concerns, and objections with professionalism, empathy, and solution-focused responses.
  • Maintain confidentiality and professionalism in all interactions.

Coordination, Collaboration & Support
  • Assist with intake calls and screenings as needed.
  • Coordinate client travel logistics in collaboration with Behavioral Health Technician (BHT) supervisors.
  • Work closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care.
  • Maintain required competencies related to intake processes, documentation standards, and client assessments.

Qualifications
Required:
  • One to two years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service
  • High-school diploma/equivalent; Associate's degree or higher, preferred
  • Strong administrative, organizational, and time-management skills
  • Excellent verbal and written communication skills with the ability to build rapport quickly
  • Experience with customer service, intake coordination, or sales support functions
  • Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards
  • Strong attention to detail with a focus on documentation accuracy and compliance

Preferred:
  • Associate's degree or higher
  • Prior experience supporting intake or admissions operations in a behavioral health setting
  • Experience verifying benefits
  • Experience with Kipu EMR and/or Salesforce systems
  • Lived experience with recovery is valued

Why Join Banyan Treatment Centers?
Banyan Treatment Centers is a nationally recognized leader in addiction and mental health care, accredited by The Joint Commission. As an Intake Coordinator you will:
Join a mission-driven organization with nationwide reach and a strong commitment to ethical, compliant care.
Serve as a key onsite support in the intake process, helping clients and families navigate their first steps into treatment with clarity, compassion, and professionalism.
Play an essential role in supporting admissions flow through accurate documentation, timely follow-up, and adherence to accreditation standards.
Collaborate closely with Behavioral Health Support, Admissions, Clinical, and Facility teams in a fast-paced, team-oriented environment.
Make a direct impact on access to care by delivering exceptional customer service while supporting survey readiness and quality standards.
Apply Now
If you are detail-oriented, customer-service driven, and passionate about supporting access to quality behavioral health care, we encourage you to apply. Join Banyan Treatment Centers and be part of a mission-driven team making a meaningful impact every day.
EOE
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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