Director Of Insurance Operations Jobs in Houston, TX

7497 Hybrid- Houston, TX Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Hybrid role: Houston, TX

What We’re Looking For:

The COE Director-Operations is a critical enabler of Legal and Insurance operations. They have the proven ability to plan and manage operational processes for maximum productivity using Lean and other world-class operations techniques. The COE Director- Operations partners with executive COE leaders to set strategic operational goals and execute these goals in a timely manner.

What You Will Do:

• Owns the operational strategy and full-year performance of the COE, translating Legal and Insurance business segment strategy into multi-year functional plans with measurable objectives.
• Directs the function through subordinate managers; develops, coaches, and builds a strong management bench, owning succession planning and leadership capability across the COE.
• Holds full accountability for the COE's budget and financial results, partnering with Sr. Leadership on financial and budgetary planning and allocating resources to optimize productivity and cost.
• Develops, implements, and governs the operational systems, processes, and KPIs that provide visibility into goals, progress, and obstacles across key initiatives.
• Builds a culture of continuous improvement, championing change and applying Lean, Six Sigma, and other world-class methodologies to eliminate defects and drive value to customers.
• Leads complex, ambiguous problem-solving and root-cause analysis; identifies systemic bottlenecks and inefficiencies and directs the strategies to resolve them.
• Sets and evaluates performance standards for the COE, empowering leaders to make decisions and own outcomes while working through the most challenging or complex situations.
• Drives results by motivating the management team to meet or exceed targeted metrics, holding leaders accountable for timely project completion and performance targets.
• Makes data-driven decisions by analyzing operational data and generating insights and reports that keep COE and executive leadership informed on progress.
• Communicates strategic vision and influences across functions, building trust, aligning teams to organizational initiatives, and inspiring others to follow.
• Owns and drives culture; leads by example, embodying Datavant’s core values and reinforcing the company’s mission, vision, and purpose.
• Leverages new and emerging technology to increase efficiency, raise productivity, and reduce cost across the COE.
• Builds and maintains strong relationships with customers, employees, and stakeholders, sustaining a customer-centric focus on the highest quality standards.

What You Need to Succeed:

• Bachelor’s degree in management, Business, Engineering or related field preferred
• 5-7 years of leadership experience
• Lean Principles, Six Sigma, or Quality Management background preferred
• Strong computer skills; proficient in Microsoft Office and Google Suite
• Demonstrates understanding of end-to-end business process knowledge
• Experience implementing process improvements.
• Ability to solve problems and make decisions with a sense of urgency
• Ability to analyze, develop, initiate, and implement plans and strategies to achieve goals.
• Demonstrates high level of cross functional communication
• Ability to prioritize and meet critical deadlines.
• Completion of organization identified training modules, as required
• Meets or exceeds leadership assessment standards

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for bonus/commission, and the range below is inclusive of those targets.

The estimated total cash compensation range for this role is: $161,040 — $189,480 USD The estimated base salary range (not including bonus/commission) for this role is: $134,200 — $157,900 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request ithere, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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Have you ever worked for Datavant or one of our affiliates?*

(Long list of questions removed for brevity in this refinement)

This role is a hybrid role in Houston, TX. Do you sit in Houston, Texas or the surrounding area(s)?* Yes No

What is the largest size organization you have worked for in the past 5 years?

How many years of experience do you have in a center of excellent Operations or a relevant Operations field?

Do you have at least 5 years of experience leading people managers or managing leaders within an operations, shared services, or Center of Excellence (COE) environment?*

Yes No

Do you have experience leading managers who directly supervised additional teams (multi-level leadership)?*

Yes No

How many direct reports have you personally managed?

Have you been directly accountable for the operational performance of a department, business unit, or Center of Excellence, including KPI ownership and performance outcomes?

Yes No

What operational metrics or KPIs have you owned?

Have you owned or managed an annual operating budget, including financial planning, resource allocation, and expense management?

Yes No

Have you successfully led large-scale operational process improvement initiatives using Lean, Six Sigma, Continuous Improvement, or similar methodologies?

Yes No

Do you have hands-on experience establishing operational KPIs, dashboards, or performance metrics used to measure business performance?

Yes No

Have you led cross-functional initiatives involving multiple business partners (Operations, Technology, Product, Legal, Finance, HR, etc.)?

Yes No

Do you have experience conducting root cause analysis and implementing long-term solutions for complex operational issues?

Yes No

What reporting or analytics tools have you regularly used to monitor operational performance? I.e. Excel, Power BI, Tableau, Looker, Google Sheets, SQL

Do you have any experience with AI tools? (i.e. Claude, Copilot, etc). If yes, what tools?

Do you possess a Lean Six Sigma certification (Green Belt, Black Belt, or equivalent)?

Yes No