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Director Of Infrastructure Operations Jobs in Baltimore, MD

Leidos

Infrastructure & Operations Manager

Odenton, MD · On-site

The Infrastructure & Operations Manager is a hands-on technical leader responsible for enterprise ... direct engineering work to ensure reliability, security, and modernization of mission-critical ...

Leidos

Infrastructure & Operations Manager

Odenton, MD · On-site

$131K - $237K/yr

The Infrastructure & Operations Manager is a hands-on technical leader responsible for enterprise ... and direct engineering work to ensure reliability, security, and modernization of ...

Leidos

Infrastructure & Operations Manager

Odenton, MD · Hybrid

The Infrastructure & Operations Manager is a hands-on technical leader responsible for enterprise ... direct engineering work to ensure reliability, security, and modernization of missioncritical ...

Taste Buds Kitchen

Director of Operations

Chester, MD · On-site

$115K - $140K/yr

Employee discounts Position Overview The Director of Operations is the operational leader responsible for building, scaling, and protecting Taste Buds Kitchen's franchise system's core operating ...

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All JobsOf Infrastructure Operations JobsDirector Of Infrastructure Operations JobsDirector Of Infrastructure Operations Jobs in Baltimore, MD

Director Of Infrastructure Operations information

See Baltimore, MD salary details

$33.8K

$107K

$178.3K

How much do director of infrastructure operations jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director of infrastructure operations in Baltimore, MD is $106,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $134,600.00 per year, depending on experience, location, and employer.

What does a director of infrastructure operations do?

A Director of Infrastructure Operations is responsible for overseeing the planning, implementation, and maintenance of an organization’s IT infrastructure, which includes servers, networks, data centers, and cloud services. They lead teams to ensure reliable and secure technology operations, manage budgets, develop strategies for scaling and optimizing systems, and coordinate disaster recovery and business continuity plans. This role often involves collaborating with other IT leaders and business stakeholders to align infrastructure initiatives with organizational goals.

What are some common challenges faced by a director of infrastructure operations, and how can they be addressed?

A Director of Infrastructure Operations often navigates challenges such as managing rapidly evolving technologies, ensuring system uptime, and balancing business needs with budget constraints. Staying ahead of potential disruptions requires proactive planning, effective team leadership, and regular communication with stakeholders. Building robust processes for incident response and fostering a culture of continuous improvement can help mitigate risks and support the organization's growth.

What are the key skills and qualifications needed to thrive as a director of infrastructure operations, and why are they important?

To thrive as a Director of Infrastructure Operations, you need deep expertise in IT infrastructure management, strategic planning, and a strong background in computer science or related fields, often supported by relevant certifications. Familiarity with systems such as VMware, cloud platforms (AWS, Azure), and ITIL or PMP certifications is typically required. Leadership, effective communication, and problem-solving abilities are crucial soft skills for guiding teams and collaborating with stakeholders. These skills and qualifications are vital for ensuring reliable, secure, and scalable technology environments that support organizational goals.

What is the difference between Director Of Infrastructure Operations vs Network Operations Manager?

AspectDirector Of Infrastructure OperationsNetwork Operations Manager
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; certifications like Cisco CCNP, CompTIA Network+ often preferredSimilar credentials; often holds Cisco or CompTIA certifications, with a focus on network management
Work EnvironmentOversees large-scale infrastructure, data centers, and enterprise systems; strategic planningManages daily network operations, troubleshooting, and network performance
Industry UsageCommon in large organizations, enterprises, and IT service providersFound in organizations with significant network infrastructure, including telecom and IT firms

The main difference is that the Director Of Infrastructure Operations focuses on overall infrastructure strategy and large-scale systems, while the Network Operations Manager concentrates on daily network management and performance. Both roles require similar certifications and work in related environments, but their scope and responsibilities differ significantly.

What job categories do people searching Director Of Infrastructure Operations jobs in Baltimore, MD look for?

The top searched job categories for Director Of Infrastructure Operations jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Director Of Infrastructure Operations jobs?

Cities near Baltimore, MD with the most Director Of Infrastructure Operations job openings:

Director Of Infrastructure Operations jobs near you
Infographic showing various Director Of Infrastructure Operations job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $106,976 per year, or $51.4 per hour.

Director of Infrastructure & Operations

Sage Dining

Lutherville, MD • On-site

Full-time

Re-posted 27 days ago

Job description

What you'll get:
  • Competitive salary and benefits.
  • Work with a skilled, collaborative team that makes measurable contributions to organizational strategies and profitability.
  • Mission-based company with values you trust.
  • Company that has brand equity and fabulous reputation in the market.

What you'll do:
  • Team leadership: Build and develop high-performing teams across infrastructure, systems and service desk; define on-call models and escalation paths.
  • Large-scale, multi-site infrastructure leadership: Own strategy, lifecycle, and operations for connectivity (LAN/WAN, Wi Fi), compute/storage, endpoint and mobile device management, and collaboration platforms.
  • Standardization & repeatability: Define standard technology patterns (network designs, device builds, security baselines, and spares) and enable repeatable, automated deployments through documented templates, "golden paths," and self-service provisioning (where appropriate) so development teams can move faster with fewer handoffs and less variability.
  • Infrastructure as a Product (IaaP) / Internal Developer Platform: Treat core internal infrastructure capabilities (identity, networking, compute/runtime platforms, endpoint standards, monitoring/observability, secrets/certificates, and deployment standards) as product offerings for internal engineering teams. Deliver developer self-service through a clear service catalog and portal experience (e.g., request/provision workflows, standardized templates, paved-road "golden paths," and reusable modules), integrated with engineering toolchains where appropriate (e.g., CI/CD pipelines, ticketing/ITSM, and approvals). Establish published roadmaps; define SLAs/SLOs and platform KPIs (time-to-provision, change lead time enablement, developer satisfaction); and continuously improve usability, documentation, and support. Expand automation and infrastructure-as-code practices by standardizing version-controlled blueprints (e.g., Terraform modules), GitOps based change workflows, continuous delivery practices, automated environment creation, policy-as-code guardrails, automated testing/validation of infrastructure changes, and repeatable rollback patterns-reducing manual work while maintaining security and compliance requirements.
  • Client venue enablement: Partner with clients to ensure stable connectivity, device readiness, integrations, and support processes; manage escalation paths and operational coordination to protect service during peak meal periods.
  • Custom back-office systems (operational partnership): Partner with internal software teams to operationalize custom back-office applications (including Inventory and Menu Builder); ensure environments are monitored, deployments are repeatable, and incidents are triaged effectively.
  • Service management, field support & SLAs: Lead ITIL-aligned processes and support operating models (service desk, escalations) with a focus on fast restoration and meeting SLAs/OLAs.
  • Location onboarding & rollouts: Support new client launches, site transitions, and rollouts; ensure repeatability and scalability, readiness checklists, connectivity validation, device provisioning, and cutover support are executed reliably.
  • Availability, resiliency & DR: Define and test disaster recovery and continuity plans for critical services (network, identity, collaboration, custom field systems, and key integrations); establish recovery objectives and improve resilience.
  • Operational excellence & observability: Implement monitoring/alerting for networks, endpoints, and key platforms; standardize runbooks; and expand automation for patching, provisioning, and routine maintenance at scale. Operationalize IaC by implementing drift detection, controlled promotion of changes through environments, automated compliance checks, and (where appropriate) auto-remediation for common issues. Track platform telemetry that matters to engineering stakeholders (e.g., provisioning latency, change failure rate, and incident impact) to drive continuous improvement.
  • Security, privacy & compliance: Partner with Information Security to meet PCI DSS (as applicable), FERPA-aligned expectations at education sites, and corporate security requirements; drive vulnerability remediation, endpoint hardening, identity controls, and logging while minimizing operational disruption.
  • Release & change governance: Lead change/release governance for infrastructure and field systems; ensure change windows, communication, rollback plans, and site readiness are in place.
  • Vendor & contract management: Manage MSPs, carriers/ISPs, and hardware vendors; oversee SLAs/SOWs, dispatch processes, spares strategy, and performance reviews; coordinate with vendor partners on support outcomes.
  • Financial management: Own cost optimization; manage lifecycle refresh and standard configurations to reduce support cost and downtime.

What you'll need:
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience).
  • Demonstrated experience supporting large, distributed, customer-facing operations (100 to 300 locations preferred) with time-sensitive service windows and high availability expectations.
  • Strong knowledge of core infrastructure domains (networking/Wi Fi, systems, identity, endpoint management, backup/DR, monitoring).
  • Experience operating and supporting business-critical applications in production in partnership with software engineering teams.
  • Experience with cloud platforms and operating models (e.g., Azure/AWS), including governance and cost management.
  • Experience implementing and managing IT service management practices and tooling (e.g., ServiceNow or similar), including incident/problem/change disciplines and SLA performance.
  • Proven ability to lead through major incidents with clear communications, effective vendor coordination, and structured root-cause analysis.
  • Experience in contract dining or supporting technology (preferred).
  • Experience supporting site launches, transitions, acquisitions, or large-scale rollouts (preferred).
  • Experience with modern operations practices for software (e.g., SRE/DevOps concepts, CI/CD change controls, observability) in partnership with engineering teams (preferred).
  • Experience with PCI DSS programs, payment ecosystems, and supporting audits/assessments (preferred).
  • Relevant certifications (e.g., ITIL, CISSP/CCSP, Azure/AWS certs, Microsoft 365, Cisco, VMware, PMP) (preferred).
  • Experience building internal developer platforms and self-service tooling (e.g., developer portals, service catalogs, golden paths/templates) and operating IaC/GitOps practices with policy-as-code guardrails (preferred).
  • Experience with automation/infrastructure-as-code (e.g., Terraform, Ansible, scripting) (preferred).

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