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Director Of Housing Operations Jobs (NOW HIRING)

WNCSource

Director of Housing

Hendersonville, NC · On-site

$78K/yr

... operations of the Housing Choice Voucher (HCV), HCV Family Self-Sufficiency (FSS), and HCV ... The Director of Housing Programs has the authority to manage all activities of the Housing ...

Moapa Band of Paiutes

Director of Housing

Moapa, NV

Direct the day-to-day operations of the Housing Department, including planning, organizing, staffing, supervising, and evaluating all departmental functions. * Establish, implement, and maintain ...

Moapa Band of Paiutes

Director of Housing

NV · On-site

Direct the day-to-day operations of the Housing Department, including planning, organizing, staffing, supervising, and evaluating all departmental functions. * Establish, implement, and maintain ...

Williams College

Director of Housing

Williamstown, MA · Hybrid

$85K - $95K/yr

Reporting to the Associate Vice President for Student Affairs, the Director of Housing is responsible for all logistical and operational functions associated with managing a residential housing ...

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$34K

$107.7K

$179.5K

How much do director of housing operations jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director of housing operations in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a director of housing operations?

A Director of Housing Operations is a senior management professional responsible for overseeing the daily operations of housing facilities, such as those in universities, apartment complexes, or public housing organizations. They manage staff, ensure compliance with housing regulations, develop policies, and coordinate maintenance and resident services. Their goal is to create a safe, efficient, and welcoming living environment while optimizing operational efficiency and budget management. They also address resident concerns and collaborate with other departments to improve housing programs.

What are the key skills and qualifications needed to thrive as a director of housing operations?

To thrive as a Director of Housing Operations, you need strong leadership, property management expertise, and a background in real estate or facilities management, typically supported by a relevant degree. Proficiency in property management software, budgeting tools, compliance systems, and often certifications such as Certified Property Manager (CPM) or similar credentials are important. Outstanding communication, problem-solving abilities, and a customer service mindset help build effective teams and maintain high resident satisfaction. These skills ensure efficient housing operations, regulatory compliance, and a positive living environment for residents.

How does a director of housing operations typically collaborate with other departments to ensure efficient facility management?

A Director of Housing Operations works closely with departments such as maintenance, security, finance, and resident services to ensure that housing facilities run smoothly. This role often involves coordinating cross-functional meetings, aligning budgets and resources, and developing protocols for emergency response or routine maintenance. Effective communication and collaboration are essential, as the director must balance resident needs, regulatory compliance, and operational efficiency. Building strong partnerships with these teams ensures that issues are addressed quickly and that the overall living experience is positive for residents.

What is the difference between Director Of Housing Operations vs Housing Program Manager?

AspectDirector Of Housing OperationsHousing Program Manager
CredentialsTypically requires a bachelor’s degree in social work, public administration, or related field; advanced degrees preferredUsually requires a bachelor’s degree; some roles may prefer experience in social services or housing programs
Work EnvironmentOversees multiple housing programs, manages staff, and develops policies at an organizational levelManages specific housing projects or programs, focusing on service delivery and client management
Employer & Industry UsageUsed in non-profit organizations, government agencies, and housing authoritiesCommon in non-profits, government agencies, and community organizations

The main difference is that the Director Of Housing Operations oversees the overall housing strategy and multiple programs, while the Housing Program Manager focuses on managing specific housing initiatives and day-to-day operations within those programs.

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Director Of Housing Operations jobs near you
Infographic showing various Director Of Housing Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director of Housing Operations

High Point, NC • On-site

High Point University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about High Point Universityexternal

Full-time

Re-posted 29 days ago

High Point University rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

The Director of Housing Operations at High Point University provides strategic oversight of all housing allocation processes and protocols, ensuring efficient and student-centered residential placement. This role supervises professional staff responsible for both incoming and upper-class student housing, while fostering collaboration with key campus partners, including Admissions, Athletics, Honors, and OARS-to support various student populations. The Director also ensures compliance with ADA housing accommodations and oversees policies and support services related to Emotional Support Animals, upholding student rights and institutional responsibilities.

QUALIFICATIONS:

Education

  • Required: Master's degree preferred in student personnel/student affairs, humanities, social sciences, psychology, education, counseling or a related field and three years of progressive experience in Housing, Residence Life, or Student Affairs department

Experience and Training

  • 3-5 years' experience in housing operation or higher education experience required

  • Customer service experience required

  • Microsoft Office Suite knowledge and experience

  • Experience with StarRez or other housing software

Knowledge, Skills, Ability:

  • Excellent reading, communication, collaboration skills and strong interpersonal skills

  • Excellent organization and planning skills with intricate attention to detail

  • Ability to prioritize competing tasks

  • Some evening and/or weekend in work schedule

  • Capacity to remain calm and make decisions in emergency situations

  • Knowledge of Housing software such as StarRez

  • Knowledge of housing assignments and allocations

  • Ability to analyze and promote efficiencies for housing allocation process

  • Ability to work under limited supervision

  • Proven record of addressing the needs of student residents and the ability to successfully develop and maintain positive relationships with the student community

ESSENTIAL FUNCTIONS:

  • Provides overall oversight and vision for Housing Operations Team

  • Oversees all aspects of the housing assignments process, including first-year, returning, and specialty housing placements.

  • Establishes and assesses operational policies, procedures, and workflows for efficiency and consistency.

  • Leads continuous improvement efforts to enhance service delivery and operational effectiveness.

  • Promotes a culture of accountability, responsiveness, and student-centered service.

  • Directly supervises two Assistant Directors of Housing Operation

  • Hires, trains, and evaluates staff; provide ongoing coaching, performance feedback, and professional development opportunities.

  • Sets clear expectations, goals, and performance metrics aligned with departmental and institutional priorities.

  • Develops and manages occupancy strategies to maximize bed utilization and support enrollment goals.

  • Leads room selection processes and manage waitlists, room changes, and housing appeals.

  • Ensures impartial and consistent assignment practices aligned with institutional priorities.

  • Serves as primary leader of StarRez Housing management software

  • Oversees system configuration, testing, reporting, and process automation.

  • Analyzes housing data to inform decision-making, forecasting, and strategic planning.

  • Partner with Admissions, Student Affairs, Facilities, and Student Life to support enrollment growth and student experience.

  • Represents Housing at Admission visitation events and Orientation for incoming students.

  • Works with the Assistant Vice President of Housing and Residence Life on assessment initiatives to improve Housing processes

  • Works with Assistant Vice President of Housing and Residence on future planning for housing operations and inventory

  • Other duties as assigned

For more information about this position, please contact Crystal Harvey, Assistant Vice President of Housing and Residence Life at charvey@highpoint.edu

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