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Director Of Hotel Operations Jobs in Silver Spring, MD

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Director Of Hotel Operations information

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$46.5K

$100K

$142.1K

How much do director of hotel operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director of hotel operations in Silver Spring, MD is $100,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,100.00 and $121,000.00 per year, depending on experience, location, and employer.

What does a director of hotel operations do?

A Director of Hotel Operations oversees the daily functions and overall management of a hotel or hospitality property. They are responsible for maintaining high standards of guest satisfaction, managing staff, coordinating departments such as housekeeping, front desk, and food services, and ensuring profitability. This role also involves budgeting, implementing hotel policies, and working closely with other executives to achieve business goals. Strong leadership, communication, and problem-solving skills are essential for success in this position.

What are some common challenges faced by a director of hotel operations and how can they be addressed?

A Director of Hotel Operations often encounters challenges such as maintaining high service standards during peak occupancy, managing diverse teams, and ensuring profitability while controlling costs. Balancing guest satisfaction with operational efficiency requires strong leadership, effective communication, and a hands-on approach to problem-solving. Proactively addressing staff training, monitoring performance metrics, and fostering collaboration across departments can help overcome these challenges and drive the hotel's overall success.

What are the key skills and qualifications needed to thrive as a director of hotel operations, and why are they important?

To thrive as a Director of Hotel Operations, you need extensive experience in hospitality management, strong business acumen, and typically a degree in hospitality or business administration. Familiarity with property management systems (PMS), revenue management software, and relevant certifications such as CHA (Certified Hotel Administrator) are commonly required. Exceptional leadership, problem-solving, and communication skills help in motivating teams and ensuring guest satisfaction. These skills and qualifications are crucial for optimizing operational efficiency, driving profitability, and maintaining high service standards in a competitive hotel environment.

What is the difference between Director Of Hotel Operations vs Hotel General Manager?

AspectDirector Of Hotel OperationsHotel General Manager
Primary FocusOversees multiple departments and strategic planningManages daily hotel operations and guest experience
ResponsibilitiesDevelops policies, manages budgets, and coordinates departmentsEnsures guest satisfaction, staff management, and operational efficiency
Required CredentialsHospitality management degree, experience in operationsHospitality degree, hotel management experience
Work EnvironmentCorporate offices and multiple hotel propertiesOn-site at the hotel

The main difference is that the Director Of Hotel Operations focuses on strategic oversight and departmental coordination across multiple properties or the entire hotel chain, while the Hotel General Manager handles daily operations and guest services at a specific hotel location. Both roles require hospitality experience and management skills, but their scope and responsibilities differ.

What are popular job titles related to Director Of Hotel Operations jobs in Silver Spring, MD?

For Director Of Hotel Operations jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Director Of Hotel Operations jobs in Silver Spring, MD look for?

The top searched job categories for Director Of Hotel Operations jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Director Of Hotel Operations jobs?

Cities near Silver Spring, MD with the most Director Of Hotel Operations job openings:

Director Of Hotel Operations jobs near you
Infographic showing various Director Of Hotel Operations job openings in Silver Spring, MD as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $100,090 per year, or $48.1 per hour.

Hotel Director of Operations | New York

Fairfax, VA

Crescent Hotels & Resorts LLC
See more jobs at Crescent Hotels & Resorts LLCexternal

$130K/yr

Full-time

Retirement

Re-posted 10 days ago

Job description

Crescent Hotels & Resorts is hiring a Hotel Director of Operations to support one of our luxury, full-service properties in New York. The Hotel Director of Operations will play an instrumental role in building a service-driven team culture, elevating the guest experience, mentoring department leaders, and ensuring operational excellence across all front-of-house functions. This role is ideal for a dynamic luxury lifestyle hotel operator who aspires toward future Hotel Manager or General Manager leadership opportunities.
 
This is an on-site position located in New York.
 
More than a traditional Rooms Division leadership role, this position serves as a key operational partner to the General Manager and a visible cultural leader for the property. The Hotel Director of Operations will play an instrumental role in building a service-driven team culture, elevating the guest experience, mentoring department leaders, and ensuring operational excellence across all front-of-house functions. This role is ideal for a dynamic luxury lifestyle hotel operator who aspires toward future Hotel Manager or General Manager leadership opportunities.
 
The ideal candidate brings a hands-on leadership style, exceptional emotional intelligence, a passion for authentic luxury hospitality, and an ownership mentality in shaping both the hotel’s operational philosophy and long-term reputation within the NY luxury market.
 

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

  • Highly competitive annual salary starting at $130,000 based on experience
  • Operational incentive plan eligibility
  • An exceptional benefit plan for eligible associates & your family members
  • 401K matching program for eligible associates
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

  • Serve as a highly visible operational leader and ambassador of the guest experience, ensuring service delivery consistently reflects the hotel’s luxury positioning, personalized approach, and brand standards.
  • Partner closely with the General Manager in shaping the hotel’s operational identity, culture, service philosophy, and overall guest journey.
  • Foster a high-performing, engaged, and service-oriented culture through active leadership presence, mentorship, coaching, and development of department heads and frontline teams.
  • Lead and oversee all aspects of Front Office operations including Guest Services, Concierge, Housekeeping Services, Laundry, Telephone Operations, and related Rooms Division functions.
  • Champion authentic luxury hospitality by anticipating guest needs, resolving concerns with professionalism and empathy, and creating memorable experiences that drive guest loyalty and satisfaction.
  • Implement and manage the hotel’s quality assurance processes including service recovery, guest satisfaction initiatives, operational audits, and continuous improvement programs.
  • Analyze guest feedback, comment cards, online reputation metrics, and service trends to proactively identify opportunities for operational enhancement and team coaching.
  • Recruit, interview, hire, train, mentor, evaluate, and develop operational leaders and team members while maintaining open communication and accountability across departments.
  • Provide strategic operational oversight including labor management, forecasting, budgeting, expense control, inventory management, and productivity analysis.
  • Collaborate with department leaders to ensure operational consistency, financial performance, and adherence to luxury service standards.
  • Monitor hotel occupancy trends and operational demands to proactively adjust staffing and service strategies.
  • Lead operational response during high-pressure situations, guest escalations, and emergency scenarios with sound judgment, composure, and professionalism.
  • Review security logs and operational reports daily, partnering with department heads to implement service improvements and policy enhancements where necessary.
  • Plan, organize, chair, and actively participate in Executive Committee Meetings, Rooms Division Meetings, leadership meetings, and quality improvement initiatives.
  • Support pre-opening, repositioning, and brand evolution initiatives as applicable while helping establish long-term operational excellence and team culture.
  • Maintain flexibility and availability to support operational needs as required.
  • Perform other job-related duties as assigned.

REQUIRED SKILLS/ABILITIES:

  • Minimum 5 years of progressive luxury hotel operations experience within full-service or luxury hotels is required.
  • Minimum 3 years of senior Rooms Division or Operations leadership experience within a New York luxury hotel is required.
  • Previous leadership experience within a union hotel environment is preferred.
  • Demonstrated success building and leading high-performing operational teams within luxury hospitality environments.
  • Strong leadership presence with exceptional interpersonal, communication, and relationship-building skills.
  • Proven ability to mentor department leaders, drive accountability, and cultivate a positive service culture.
  • Strong financial acumen including budgeting, forecasting, labor management, and operational analysis.
  • Passion for personalized luxury hospitality, guest engagement, and operational excellence.
  • Ability to lead with professionalism, emotional intelligence, discretion, and adaptability in a fast-paced luxury environment.