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Director Of Desktop Services Jobs (NOW HIRING)

QCR Holdings, Inc

Manager of Desktop Support

Moline, IL · On-site

Manager of Desktop Support DEPARTMENT: 937 - GO End-User Services JOB SUMMARY: The Manager of Desktop Support will oversee all desktop support staff remotely deployed at the bank charters, ensuring ...

City of New York

Desktop Design Engineer

Brooklyn, NY · On-site

The Desktop Design Engineer is a key team member within the Enterprise Desktop Services Unit assigned to provide desktop services, platform and engineering level of support for OTI and client ...

Meta

Desktop Services Engineer

Nashville, AR · On-site

... of contract, contract-to-hire, and direct hire consultants to them. With our unique staffing ... Strong customer service skills * Reliability and a strong sense of responsibility * Ability to work ...

Bank of Hope

IT Analyst II - Desktop

Honolulu, HI · On-site

$31.25 - $33.65/hr

... desktop service levels. * Assess the need for and implement performance upgrades to PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM ...

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Desktop Support Engineer We are seeking an experienced Desktop Support Engineer with 8-10 years of ... Collaborate with Service Desk, Network, and Application teams. * Maintain technical documentation ...

Service Global, Inc

Desktop EUC L1

Fremont, CA · On-site

$22.25 - $28.25/hr

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution ... Should be aware of ITIL process of Incident, Change, Problem, Service Request and related ...

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Project Analyst, Desktop Services

Saint Paul, MN • On-site, Remote

HealthPartners
See more jobs at HealthPartnersexternal

$27.86 - $41.80/hr

Full-time

Medical, Retirement

Posted 8 days ago

HealthPartners rating

7.5

Company rating: 7.5 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

Job description


HealthPartners is hiring a Project Analyst, Desktop Services. This role coordinates, supports, and implements enterprise client technology solutions across HealthPartners by partnering with IT teams, network services, Facilities, Materials Management, vendors, and business stakeholders. The position leads the planning, deployment, and lifecycle management of desktop and endpoint technologies, including enterprise fleet management, technology refresh initiatives, workstation deployments, and office technology implementations.
Serving as a key technology partner for Facilities-driven projects, this individual coordinates and executes technology implementations supporting office moves, facility remodels, expansions, workstation deployments, and other site-based initiatives. The role is expected to actively participate in on-site deployment activities while leading project planning, communication, and implementation efforts.
The role develops and maintains project documentation, work plans, and implementation schedules in accordance with HealthPartners project methodologies, while ensuring technology solutions align with organizational goals and business needs.
This position plays a critical role in supporting organizational growth and technology modernization efforts by coordinating resources, managing implementation activities, tracking project outcomes, and minimizing disruption to business operations. Regular travel to and work at multiple HealthPartners locations is required to support facility projects, desktop deployments, technology implementations, workforce moves, and other operational initiatives.
Reporting to the Senior Manager of Enterprise Desktop Services, this role joins a highly collaborative team of 15 engineers and analysts dedicated to supporting and advancing enterprise desktop technologies across HealthPartners.
Required Qualifications
  • Bachelor's degree or equivalent combination of education and experience
  • Five (5) years of project coordination or project management experience supporting physical infrastructure or technology-related projects (e.g., IT equipment installations, facility upgrades, HVAC, construction, or similar environments). Experience collaborating with Facilities teams, vendors, and contractors to coordinate the removal, relocation, and installation of equipment is preferred.
  • Nine (9) years of Information Technology experience
  • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio
  • Strong organizational, analytical, and problem-solving skills
  • Demonstrated ability to identify root causes, develop solutions, and resolve complex issues
  • Effective verbal and written communication skills, with the ability to translate technical concepts for business audiences
  • Experience managing multiple concurrent projects and competing priorities
  • Working knowledge of project management methodologies and tools (e.g., Microsoft Project)
  • Strong understanding of desktop hardware, software applications, and IT infrastructure within LAN/WAN environments
  • Proven ability to build collaborative partnerships across technical and business teams
  • Ability to travel to and work at various HealthPartners locations based on business and project needs

Preferred Qualifications
  • Master's degree
  • Eight (8) years of project coordination or project management experience
  • Fifteen (15) years of Information Technology experience
  • Experience leading Desktop Services or enterprise technology deployment projects
  • Project Management Professional (PMP) certification or equivalent project management training.
  • Understanding of Agile project management principles, methodologies, and delivery practices.
  • Advanced knowledge of project management tools, methodologies, and best practices
  • Demonstrated experience managing large-scale, multi-phase projects involving facilities, technology, and cross-functional resources
  • Expertise in developing business cases, cost-benefit analyses, and project budgets
  • Proven ability to resolve highly complex technical and operational challenges through innovative solutions
  • Strong negotiation, facilitation, and stakeholder management skills
  • Experience with enterprise hardware lifecycle management, deployment, maintenance, and configuration across diverse computing platforms
  • Advanced understanding of IT infrastructure, network environments, desktop technologies, and enterprise application integrations
  • Demonstrated history of building strong partnerships across HealthPartners IT and business departments

Hours/Location:
  • M-F; core business hours
  • This role is primarily remote but requires regular travel to HealthPartners locations to lead projects and work directly with teams across multiple sites. On average, employees in this role can expect to travel approximately 500 miles per month.

Compensation Range:
This position is available at an intermediate, senior, or principal level, depending on qualifications.
  • Intermediate Project Analyst: $27.86 - $41.80 hourly
  • Senior Project Analyst: $34.28 - $51.42 hourly
  • Principal Project Analyst: $43.42 - $65.14 hourly
    • Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).

Responsibilities:
  • Provide project management, implementation, and on-site execution support for facility projects, office moves, workstation deployments, technology implementations, and enterprise initiatives.
  • Partner with business stakeholders to assess and translate technology needs into technical requirements and implementation plans.
  • Coordinate enterprise deployment of desktop, endpoint, network connectivity, and office technology solutions across IT teams, application owners, vendors, and business partners.
  • Develop and maintain project charters, work plans, schedules, status reports, and other project documentation using established PMO methodologies and tools.
  • Plan, track, and communicate project milestones, deliverables, risks, dependencies, and status updates to sponsors and stakeholders.
  • Lead coordination of large-scale desktop deployments, technology refreshes, fleet lifecycle management, and repeatable enterprise software implementations.
  • Ensure desktop, printer, and related technology requirements are planned, procured, and delivered in support of facility projects and operational needs.
  • Collaborate with Infrastructure, Network, PMO, and business teams to coordinate technology changes that impact desktop environments and end-user services.
  • Consult with business partners to ensure technology requests, moves, adds, and changes are delivered on time, within budget, and aligned with customer expectations.
  • Identify, assess, and mitigate project risks; proactively escalate issues and develop contingency plans when necessary.
  • Partner with vendors and contracted service providers to coordinate implementation activities, resource assignments, support services, and issue resolution.
  • Maintain workstation and client technology configuration items within the Configuration Management Database (CMDB).
  • Create and coordinate change management activities and records for desktop technologies and enterprise deployments.
  • Establish and maintain hardware, software, procurement, and configuration standards in partnership with IT and Materials Management.
  • Support the design and delivery of technology solutions for testing labs, training environments, and specialized business needs.
  • Guide desktop infrastructure decisions by evaluating dependencies between endpoint technologies, enterprise applications, and care delivery peripherals.
  • Identify opportunities to improve desktop services, fleet management, lifecycle planning, virtualization, and service delivery processes.
  • Develop and maintain standard operating procedures, deployment standards, and implementation documentation.
  • Participate in staff development activities, including interviewing, onboarding, training, mentoring, and knowledge sharing.
  • Foster effective communication and collaboration among project teams, stakeholders, business owners, vendors, and technical resources to ensure successful project outcomes.

About Us
At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total HealthAs a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

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