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Director Of Cx Jobs (NOW HIRING)

Avis Budget Group

Manager, CX Ops Enablement

Flushing, NY · On-site

$80K - $120K/yr

Support rollout and sustainment of enterprise CX programs, ensuring consistent execution at the location level. * Provide field feedback to the Sr. Director, CX Operations Enablement to help refine ...

Avis Budget Group

Manager, CX Ops Enablement

Flushing, NY · On-site

$80K - $120K/yr

Support rollout and sustainment of enterprise CX programs, ensuring consistent execution at the location level. * Provide field feedback to the Sr. Director, CX Operations Enablement to help refine ...

Energy CX

Director of Compliance

Chicago, IL · On-site

$135K - $165K/yr

Why Energy CX? * Recession proof industry * Uncapped commission with competitive salary ... Director of Compliance About this Job Energy CX is hiring a Director of Compliance to build out the ...

Avis Budget Group

$80K - $120K/yr

Support rollout and sustainment of enterprise CX programs, ensuring consistent execution at the location level. * Provide field feedback to the Sr. Director, CX Operations Enablement to help refine ...

Novo Nordisk A/S

Relationships The role of Associate CDP Product Owner Director, reports directly into the Director of CX Architecture & Automation, withing the broader Experience Operations function. This role will ...

Ramp

Director of Customer Experience

Manhattan, NY · On-site

* We are hiring a Director to lead a critical part of our omni-channel Customer Experience ... Because Ramp's CX team sits within the Product organization, this role has close ties to the ...

New

CXM

Global Head of Customer Experience

... CX mandates in multi-asset brokerage: ownership of every client touchpoint across forex, crypto, prop trading, prediction markets, and education, with a direct line to the Group CEO and dozens of ...

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Director Of Cx information

What does a director of Cx do?

A Director of Customer Experience (Cx) oversees a company's strategies to improve customer satisfaction, loyalty, and overall experience. They analyze customer feedback, lead cross-functional teams, and implement initiatives to enhance service quality, often using tools like customer journey mapping and data analytics. This role typically requires strong leadership, communication skills, and a deep understanding of customer needs and business goals.

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Infographic showing various Director Of Cx job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 85% Full Time, 12% Part Time, and 1% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Manager, CX Ops Enablement

Dania Beach, FL • On-site

Avis Budget Group
See more jobs at Avis Budget Groupexternal

$80K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Key responsibilities

  • Monitor and evaluate location-level CX performance and service standard compliance across the region.

  • Partner with field leaders to develop and execute performance improvement plans and address root causes impacting customer experience.

  • Drive adoption of CX initiatives, technology, training, and operational best practices across the region.

Avis Budget Group rating

6.1

Company rating: 6.1 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

Job description

Driven to be the Best
People. Performance. Purpose.
At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
The Manager, CX Operations acts as the regional customer experience leader responsible for improving CX performance across an assigned region. This role partners with Regional VPs, City Managers, District Managers, and location teams to drive execution, accountability, and adoption of CX initiatives across the region's network of locations.
This leader is the primary field-facing extension of the CX Operations Enablement team, translating enterprise CX standards and priorities into consistent, on-the-ground execution. Success requires strong field credibility, hands-on coaching skill, and the ability to hold frontline leaders accountable for measurable improvements in customer experience.
This position reports to the Sr. Director, CX Operations Enablement.
What You'll Do:
  • Regional CX Performance Ownership
    • Monitor and evaluate location-level CX performance and service standard compliance across the region.
    • Own regional visibility into NPS, Google Reviews, complaints, and service recovery outcomes.
    • Identify performance trends, gaps, and outliers across districts and locations within the region.
  • Field Partnership & Performance Improvement
    • Partner with field leaders - Regional VPs, District Managers, and City Managers - to develop and execute performance improvement plans.
    • Work directly with location teams to address root causes impacting customer experience.
    • Drive accountability for CX outcomes at the district and location level.
  • CX Initiative Adoption
    • Drive adoption of CX initiatives, technology, training, and operational best practices across the region.
    • Support rollout and sustainment of enterprise CX programs, ensuring consistent execution at the location level.
    • Provide field feedback to the Sr. Director, CX Operations Enablement to help refine programs and tools.
  • Location Reviews & Coaching
    • Conduct location reviews to identify gaps in execution and service standard adherence.
    • Coach field leaders on customer experience and service performance, building capability across the region.
    • Reinforce a customer-centric culture through regular presence, observation, and structured feedback.
  • What Success Looks Like in the First 6-12 Months
    • Measurable improvement in regional CX metrics (NPS, complaints, service recovery).
    • Strong, trusted working relationships with Regional VPs, District Managers, and City Managers.
    • Consistent adoption of CX initiatives and standards across the region's locations.
    • A regular cadence of location reviews and coaching that drives sustained, not episodic, improvement.

Perks You'll Get:
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
  • 401(k) Retirement Plan with company matched contributions
  • Full training to learn the business and enhance professional skills
  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:
  • Required Qualifications
    • Bachelor's degree in Business, Operations, Customer Experience, or a related field.
    • 5+ years of experience in multi-unit operations, customer experience, or field performance management.
    • Proven ability to influence and drive accountability with field leaders without direct authority.
    • Strong analytical and problem-solving skills, with comfort using performance data to guide action.
    • Willingness to travel extensively within the assigned region.
  • Preferred Qualifications
    • Experience in car rental, travel, hospitality, retail, or airline industries.
    • Background coaching or developing frontline and district-level leaders.
    • Familiarity with CX measurement systems and Voice of Customer programs.

The annual starting salary for this position is between $80,000 - $120,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Dania
Florida
United States of America

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