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Director Of Customer Service Jobs in Spring, TX (NOW HIRING)

Compass Group

Director of Environmental Services

Spring, TX · On-site

$110K - $120K/yr

Eligible for annual bonus Job Summary As a Director of Environmental Services, you will oversee all ... High customer service and quality attitude * Ability to work under pressure and meet established ...

DBM GLOBAL INC

Director of Engineering

Houston, TX

As the Director of Engineering at Aitken, you will oversee all aspects & responsibilities of the ... products and services; acts with customers in mind; establishes and maintains effective ...

Compass Group

Director of Environmental Services

Spring, TX · On-site

$110K - $120K/yr

Eligible for annual bonus Job Summary As a Director of Environmental Services, you will oversee all ... High customer service and quality attitude * Ability to work under pressure and meet established ...

DBM Global

Director of Engineering

Houston, TX · On-site

... services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. • Decision Quality - Makes good decisions (without ...

Tutorperini

Director of Operations

Houston, TX

OUR VISION We strive to be the preeminent full-service civil, building, and specialty contractor by ... We are committed to creating lasting value for our customers, upholding the highest standards of ...

Tutor Perini

Director of Operations

Houston, TX · On-site

OUR VISION We strive to be the preeminent full-service civil, building, and specialty contractor by ... We are committed to creating lasting value for our customers, upholding the highest standards of ...

DBM GLOBAL INC

Director of Engineering

Houston, TX · On-site

As the Director of Engineering at Aitken, you will oversee all aspects & responsibilities of the ... products and services; acts with customers in mind; establishes and maintains effective ...

Curbside Infusion

Director of Nursing

Bellaire, TX · On-site

The Director of Nursing is responsible for providing strategic and operational leadership for all nursing services across Curbside Infusion. This role ensures the delivery of high-quality, patient ...

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All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Spring, TX

Director Of Customer Service information

See Spring, TX salary details

$34.7K

$109.8K

$174.9K

How much do director of customer service jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director of customer service in Spring, TX is $109,757.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,500.00 and $131,300.00 per year, depending on experience, location, and employer.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service make?

A director of customer service typically earns a salary ranging from $70,000 to $150,000 annually, depending on the industry, company size, and location. They oversee customer service teams, develop policies, and ensure customer satisfaction, often requiring leadership skills and experience in customer support or management.
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The top searched job categories for Director Of Customer Service jobs in Spring, TX are:

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Cities near Spring, TX with the most Director Of Customer Service job openings:

Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $109,757 per year, or $52.8 per hour.

Director of Environmental Services

Crothall Healthcare

The Woodlands, TX • On-site

$110K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Crothall Healthcare rating

5.5

Company rating: 5.5 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

210th of 256 rated facilities management

Job description

​

Crothall Healthcare, a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include: Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at www.Crothall.com.

Salary:  $110000 - $120000 / year

Other Forms of Compensation: Eligible for annual bonus 

Job Summary

As a Director of Environmental Services, you are responsible for directing and leading all aspects of the operational needs of the Housekeeping Department.  You will coordinate the tasks of the Assistant Directors and Operations Managers and will serve as a liaison between administration and hospital departments.

Key Responsibilities:

  • Responsible for department’s financial data and statistics
  • Monitoring of unit expenditures
  • Develops and recommends department operating budget and ensure the department operates within budget
  • Coordinates housekeeping activities with other departments
  • Actively communicates with administration and other hospital departments
  • Plans, organizes, directs, coordinates, and supervises functions and activities of the department
  • Establishes work standards and work flow
  • Establishes and implements policies and procedures for departmental operations
  • Encourages and mentors staff creativity and innovation
  • Ensures compliance with all regulatory agencies
  • Proactive in the achievement of the facility goals and objectives
  • Demonstrates quality leadership in meeting performance plans
  • Reads, develops, and administers Total Quality Management process
  • Develops and maintains job descriptions for department staff
  • Encourages staff to participate in education programs

Preferred Qualifications:

  • Four year college degree and/or equal related experience required
  • Six years of housekeeping management experience at a healthcare account required
  • Must have the ability to analyze and interpret financial and other data
  • General business acumen 
  • Excellent interpersonal skills
  • High customer service and quality attitude
  • Ability to work under pressure and meet established goals and objectives
  • Public speaking skills
  • Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements
  • Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Crothall are offered many fantastic benefits. 

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Crothall.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1543238

Crothall Healthcare 

TANEISHA JANEA HAMILTON 

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What Crothall Healthcare employees say

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About Crothall Healthcare

Sourced by ZipRecruiter

Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Clean!

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Wayne, PA, US

Year founded

1991

View All Crothall Healthcare Jobs