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Director Of Customer Development Jobs in Manchester, CT

Ryder

Customer Development Manager

Hartford, CT · On-site

Develop complete understanding of customers business, goals and objectives. Work with RIL to ... Orchestrate the development of a productive working relationship with the customer. Maintain ...

Adelbrook Inc

Director of Development

Cromwell, CT · On-site

$90K - $115K/yr

The Director of Development is a key member of the leadership team responsible for the planning ... CRM/donor management systems. · Skilled in event planning and donor cultivation strategies.

Lifeway MH

Director of Business Development

Hartford, CT · On-site

$90K - $150K/yr

The Director of Business Development plays a pivotal role in lead generation by fostering ... Work collaboratively with marketing, and customer service teams to align strategies and ensure a ...

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All JobsOf Customer Development JobsDirector Of Customer Development JobsDirector Of Customer Development Jobs in Manchester, CT

Director Of Customer Development information

See Manchester, CT salary details

$43.4K

$83.4K

$163.6K

How much do director of customer development jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director of customer development in Manchester, CT is $83,424.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a director of customer development do?

A Director of Customer Development is responsible for building and nurturing relationships with key clients to drive business growth. They identify opportunities to expand partnerships, lead customer engagement strategies, and ensure customer satisfaction. This role often involves collaborating with sales, marketing, and product teams to align solutions with client needs, as well as analyzing market trends to inform business decisions. Ultimately, they aim to maximize long-term revenue and customer loyalty for the company.

How does a director of customer development typically collaborate with sales and marketing teams to drive customer growth?

A Director of Customer Development works closely with both sales and marketing teams to align strategies that attract, retain, and expand the customer base. This often involves facilitating regular cross-functional meetings, sharing customer insights, and co-developing targeted campaigns. The role requires balancing strategic vision with hands-on leadership, ensuring that both teams are coordinated in messaging and approach. Effective collaboration leads to stronger customer relationships, increased revenue opportunities, and a unified approach to meeting organizational goals.

What are the key skills and qualifications needed to thrive as a director of customer development, and why are they important?

To thrive as a Director Of Customer Development, you need expertise in sales strategy, account management, and business development, often supported by a bachelor’s or master’s degree in business or related fields. Familiarity with CRM platforms like Salesforce, sales analytics tools, and project management systems is typically required. Exceptional leadership, negotiation, and interpersonal communication skills help foster client relationships and drive team performance. These skills are crucial for identifying growth opportunities, maintaining customer satisfaction, and achieving organizational revenue targets.

What is the difference between Director Of Customer Development vs Customer Success Manager?

AspectDirector Of Customer DevelopmentCustomer Success Manager
Primary FocusStrategic growth and expansion of customer accountsEnsuring customer satisfaction and retention
ResponsibilitiesDeveloping customer strategies, managing large accounts, leading teamsOnboarding, support, and ongoing relationship management
Work EnvironmentLeadership roles, cross-department collaborationCustomer-facing, support-oriented
Required CredentialsBachelor’s degree, experience in sales, account managementBachelor’s degree, experience in customer service or support

The main difference is that the Director Of Customer Development focuses on strategic growth and expanding customer relationships, while a Customer Success Manager concentrates on maintaining customer satisfaction and retention. Both roles require strong communication skills and industry knowledge, but their goals and daily tasks differ significantly.

What job categories do people searching Director Of Customer Development jobs in Manchester, CT look for?

The top searched job categories for Director Of Customer Development jobs in Manchester, CT are:

What cities near Manchester, CT are hiring for Director Of Customer Development jobs?

Cities near Manchester, CT with the most Director Of Customer Development job openings:

Director Of Customer Development jobs near you

Director of Customer Enablement

Legrand North America

Hartford, CT • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description


At a Glance
Legrand has an exciting opportunity for a Director of Customer Enablement to join the Legrand North America Team. In this role, you will lead the cross-divisional Customer Experience (CX) working group, hold accountability for digital and non-digital growth metrics, drive alignment within our centralized marketing organization. There is also opportunity to build a specialized team of Customer Enablement and Growth Specialists to establish systematic customer research loops and translate findings into clear, long-term enablement roadmaps in the future.
Responsibilities
What Will You Do?
User Research & Customer Insight Generation
  • Research Program Execution: Design and execute comprehensive, ongoing user research programs-including direct customer outreach, qualitative interviews, customer panels, and quantitative survey data-to uncover core friction points and untapped growth opportunities.
  • Cross-Divisional CX Leadership: Lead and scale the cross-divisional Customer Experience (CX) working group, leveraging their divisional access to gather frontline customer insights and align research findings across the enterprise.
  • Strategic Insight Synthesis: Synthesize complex research into clear, executive-level insights that justify strategic goals and validate investments.
Growth Strategy & Enablement Road Mapping
  • Multi-Year Roadmaps: Build and maintain multi-year Customer Enablement Roadmaps designed specifically to drive both non-digital and digital adoption, increase feature utilization, and accelerate time-to-value for customers.
  • Digital Experience Partnership: Work closely with central Digital Experience teams to ensure new capabilities directly address validated user research findings and strategic growth opportunities.
  • Global Scaling: Partner with divisional teams to identify scalable enablement programs that can be developed centrally and rolled out globally to maximize commercial return.
Performance Metrics, Analytics & Team Leadership
  • Growth Metrics & Reporting: Define, track, and report on key growth and enablement metrics, including digital adoption rates, customer retention, platform engagement, depth of product or platform usage, and expansion opportunities.
  • Team Building & Coaching: Lead a team of Customer Enablement and Customer Growth Specialists, instilling a data-driven mindset focused on measurable customer outcomes.
  • Optimization & Feedback Loops: Establish rigorous testing, baseline metrics, and feedback loops to continuously evaluate and optimize the business impact of customer enablement programs.
  • Enablement Impact: Measurable improvement in customer-facing processes, sales and CSR readiness, customer education adoption, self-service effectiveness, and reduction of recurring customer friction points.

Qualifications
Required Skills & Experience
• 8+ years of relevant experience in Customer Experience (CX), Customer Growth, Digital Strategy, or Market Research within a complex, multi-brand/matrixed organization.
• Expert in qualitative and quantitative user research techniques, customer feedback collection, and market research methodologies that yield high-converting strategic insights.
• Proven track record of leveraging data, analytics, and performance metrics to drive adoption of digital tool and platforms, customer retention, and revenue expansion.
• Strong ability to synthesize complex data & insights into clear growth narratives that align diverse cross-divisional stakeholders behind a unified digital vision.
Key Success Metrics
• Quantitative increase in active digital ecosystem adoption, feature utilization, and customer retention metrics across all four divisions.
• Establishment of a predictable, enterprise-wide customer research cadence that continuously feeds validated insights into the Center for Enablement (C4E) roadmap.
• Successful recruitment and integration of the Customer Enablement / Growth Specialist team to support long-term initiatives.
About Us
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company's incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us
http://www.legrand.us
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
http://twitter.com/legrandNA
Equal Opportunity Employer

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