... concierge staff and PBX operators. * Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative ...
... concierge staff and PBX operators. * Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative ...
Director of Operations
Evansville, IN · On-site
... concierge staff and PBX operators. * Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative ...
Director of Operations
Evansville, IN · On-site
... concierge staff and PBX operators. * Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative ...
Concierge - On Call
Huntington, IN · On-site
$14.75 - $19/hr
Concierge - On Call At MBK Senior Living, we're committed to putting people first - our residents ... Director of Sales, and Executive Director or Designee. Education Requirements: * High school ...
Concierge - On Call
Huntington, IN · On-site
$14.75 - $19/hr
Concierge - On Call At MBK Senior Living, we're committed to putting people first - our residents ... Director of Sales, and Executive Director or Designee. Education Requirements: * High school ...
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Director of Front Office
Indianapolis, IN · On-site
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Director of Front Office
Indianapolis, IN · On-site
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Director of Front Office
Indianapolis, IN · On-site
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Director of Front Office
Indianapolis, IN · On-site
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
The Concierge Specialist for The Children's Museum of Indianapolis, Inc. engages in the delivery of ... Director of Admission & Membership ESSENTIAL RESPONSIBILITIES: * Uses first-hand knowledge and ...
The Concierge Specialist for The Children's Museum of Indianapolis, Inc. engages in the delivery of ... Director of Admission & Membership ESSENTIAL RESPONSIBILITIES: * Uses first-hand knowledge and ...
Director of Front Office
Indianapolis, IN · On-site
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Director of Front Office
Indianapolis, IN · On-site
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
Concierge
Greenfield, IN · On-site
$15 - $19.25/hr
The Concierge for Vita is the first point of contact for residents, families, and visitors in the ... Collaboration * Work closely with the Executive Director, Resident Services team, and other ...
Quick apply
Concierge
Greenfield, IN · On-site
$15 - $19.25/hr
The Concierge for Vita is the first point of contact for residents, families, and visitors in the ... Collaboration * Work closely with the Executive Director, Resident Services team, and other ...
Concierge
Greenfield, IN · On-site
$15 - $19.25/hr
The Concierge for Vita is the first point of contact for residents, families, and visitors in the ... Collaboration * Work closely with the Executive Director, Resident Services team, and other ...
Concierge
Greenfield, IN · On-site
$15 - $19.25/hr
The Concierge for Vita is the first point of contact for residents, families, and visitors in the ... Collaboration * Work closely with the Executive Director, Resident Services team, and other ...
Concierge
Indianapolis, IN · On-site
$14.75 - $19/hr
Come be a part of this incredible and inclusive team at Invited! Job Summary The Concierge is an ... Reports to the Member Experience Director Day to Day * Provide a warm welcome and fond farewell to ...
Concierge
Indianapolis, IN · On-site
$14.75 - $19/hr
Come be a part of this incredible and inclusive team at Invited! Job Summary The Concierge is an ... Reports to the Member Experience Director Day to Day * Provide a warm welcome and fond farewell to ...
Concierge
$14.75 - $19/hr
Come be a part of this incredible and inclusive team at Invited! Job Summary The Concierge is an ... Reports to the Member Experience Director Day to Day * Provide a warm welcome and fond farewell to ...
Concierge
$14.75 - $19/hr
Come be a part of this incredible and inclusive team at Invited! Job Summary The Concierge is an ... Reports to the Member Experience Director Day to Day * Provide a warm welcome and fond farewell to ...
Concierge
Indianapolis, IN · On-site
$18/hr
Come be a part of this incredible and inclusive team at Invited! Job Summary The Concierge is an ... Reports to the Member Experience Director Day to Day * Provide a warm welcome and fond farewell to ...
Concierge
Indianapolis, IN · On-site
$18/hr
Come be a part of this incredible and inclusive team at Invited! Job Summary The Concierge is an ... Reports to the Member Experience Director Day to Day * Provide a warm welcome and fond farewell to ...
Concierge
Greenfield, IN · On-site
$15/hr
The Concierge for Vita is the first point of contact for residents, families, and visitors in the ... Collaboration * Work closely with the Executive Director, Resident Services team, and other ...
Concierge
Greenfield, IN · On-site
$15/hr
The Concierge for Vita is the first point of contact for residents, families, and visitors in the ... Collaboration * Work closely with the Executive Director, Resident Services team, and other ...
Concierge Specialist
Indianapolis, IN · On-site
$14.75 - $19/hr
The Concierge Specialist for The Children's Museum of Indianapolis, Inc. engages in the delivery of ... Director of Admission & Membership ESSENTIAL RESPONSIBILITIES: * Uses first-hand knowledge and ...
Concierge Specialist
Indianapolis, IN · On-site
$14.75 - $19/hr
The Concierge Specialist for The Children's Museum of Indianapolis, Inc. engages in the delivery of ... Director of Admission & Membership ESSENTIAL RESPONSIBILITIES: * Uses first-hand knowledge and ...
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
As the Director of Front Office, you'll lead a team dedicated to delivering exceptional guest ... Oversee Front Desk, PBX, Bell, and Concierge operations to ensure seamless guest service delivery.
As an Assistant Director of Security , and facility safety - you're spreading the light and warmth ... Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of ...
As an Assistant Director of Security , and facility safety - you're spreading the light and warmth ... Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of ...
Director Of Concierge information
What are the responsibilities of a director of concierge?
A Director of Concierge oversees the concierge team and ensures exceptional guest services in a hotel or luxury residential setting. Their duties include managing staff, developing service protocols, assisting guests with special requests, and maintaining relationships with local vendors and service providers. They play a key role in creating memorable guest experiences by anticipating needs and resolving issues promptly. Additionally, they may be responsible for training new concierge staff and evaluating service standards to uphold the property's reputation.
What are the key skills and qualifications needed to thrive as a director of concierge?
To thrive as a Director of Concierge, you need extensive experience in hospitality management, strong customer service expertise, and often a degree in hospitality or a related field. Familiarity with property management systems, concierge software, and knowledge of local attractions and vendors is vital. Exceptional interpersonal skills, leadership ability, and problem-solving capabilities help build lasting guest relationships and motivate staff. These competencies are crucial to delivering seamless, personalized guest experiences and maintaining high service standards within luxury hospitality settings.
How does a director of concierge typically collaborate with other hotel departments to enhance the guest experience?
A Director of Concierge works closely with various hotel departments such as front desk, housekeeping, food and beverage, and event planning to ensure a seamless guest experience. They often coordinate special requests, manage VIP services, and communicate guest preferences to relevant teams. By fostering strong interdepartmental relationships, the Director of Concierge helps resolve issues quickly and creates personalized experiences that exceed guest expectations. This collaboration is key to maintaining high service standards and guest satisfaction.
What is the difference between Director Of Concierge vs Guest Services Manager?
| Aspect | Director Of Concierge | Guest Services Manager |
|---|---|---|
| Responsibilities | Oversees concierge team, develops guest experience strategies, manages high-level guest relations | Manages guest services staff, handles guest inquiries, ensures guest satisfaction at operational level |
| Credentials | Experience in hospitality, customer service, leadership skills | Customer service experience, hospitality background often preferred |
| Work Environment | Executive level, strategic planning, high guest interaction | Operational, frontline guest interaction, team management |
The main difference is that the Director Of Concierge focuses on strategic leadership and overseeing the entire concierge department, while the Guest Services Manager handles daily guest interactions and service delivery. The director role involves higher-level planning and management, whereas the manager role is more hands-on with guest satisfaction.
Do directors of concierge make good money?
Directors of concierge typically earn a competitive salary that varies based on experience, location, and the size of the organization. They often receive additional benefits and may earn bonuses for performance, with salaries generally ranging from $60,000 to over $100,000 annually in many markets.
What does a director of concierge do?
A director of concierge oversees the concierge team in a hospitality or luxury service setting, ensuring guest needs are met efficiently and professionally. They coordinate services, manage staff, and develop policies to enhance guest experience, often requiring strong leadership and communication skills. The role may also involve budgeting, training, and maintaining relationships with vendors or service providers.
What cities in Indiana are hiring for Director Of Concierge jobs?
Cities in Indiana with the most Director Of Concierge job openings:
Job description
What you will be doing
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
About Remington Hotels
Sourced by ZipRecruiter
Remington Hotels, a renowned name in the hospitality industry, is headquartered in Dallas, TX, US. The company has been a part of the sector for several years, providing a diversified portfolio of both managed and franchised hotels in the luxury and upscale divisions. They represent a variety of brands such as Marriott, Hilton, and IHG, amongst many others. Remington Hotels aims to deliver an exceptional experience to its guests through its dedicated hotel team with services that range from property operations to procurement – all run with strategic financial insight. Its mission aligns with creating value and generating consistent, superior returns for hotel owners.
Industry
Hospitality services
Company size
5,001 - 10,000 Employees
Headquarters location
Dallas, TX, US
Year founded
1968