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Director Of Client Experience Jobs (NOW HIRING)

Fox

Director, Client Services

New York, NY

ABOUT THE ROLE We're looking for a hands-on, client-focused Director of Client Services to build and lead a team of Account Managers and Sales Assistants who own the end-to-end client experience ...

Allied Maker

Client Experience Manager

New York, NY · On-site

Allied Maker designs and manufactures handcrafted lighting for some of the most significant ... Direct access to founders; your work will be seen and valued * A product you can be genuinely proud ...

ShipMonk

Client Experience Manager

Louisville, KY

We provide cutting-edge technology and a network of owned and operated fulfillment centers that ... We're looking for a Louisville, KY based, results-driven, people-first Client Experience Manager ...

Medica

Manager, Client Experience

Minnetonka, MN · On-site

$92K - $158K/yr

Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Manager, Client Experience has overall responsibility for ...

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Director Of Client Experience information

What jobs pay 2000 a day?

High-level executive roles such as Chief Executive Officers, Chief Financial Officers, and certain specialized consultants can earn $2,000 or more per day, especially in large organizations or consulting firms. These positions typically require extensive experience, advanced skills, and often involve long hours or high responsibility levels.

What are the key skills and qualifications needed to thrive as a Director of Client Experience, and why are they important?

To thrive as a Director of Client Experience, you generally need expertise in customer relationship management, strategic planning, and a background in business or marketing, often supported by a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, data analytics tools, and customer feedback systems is typically required, along with industry certifications in customer experience or service excellence. Exceptional leadership, emotional intelligence, and communication skills set outstanding candidates apart in this role. These abilities are crucial for driving customer satisfaction, fostering loyalty, and aligning client experience initiatives with organizational goals.

What is the difference between Director Of Client Experience vs Customer Success Manager?

AspectDirector Of Client ExperienceCustomer Success Manager
CredentialsRelevant experience in client relations, leadership skills, industry-specific knowledgeCustomer service or success certifications, experience in client support
Work EnvironmentStrategic planning, cross-department collaboration, leadership rolesClient interaction, account management, support-focused tasks
Employer & Industry UsageUsed in industries prioritizing overall client experience and retentionCommon in SaaS, tech, and service industries focusing on customer success
Search & Comparison IntentUnderstanding leadership roles in client experienceExploring roles focused on customer retention and success

The Director Of Client Experience typically oversees the entire client journey, focusing on strategic improvements and leadership. In contrast, a Customer Success Manager handles day-to-day client interactions and support. Both roles aim to enhance client satisfaction but differ in scope and responsibilities.

Is CX a good career path?

A career as a Director of Client Experience is considered promising, as organizations increasingly prioritize customer satisfaction and loyalty. This role typically requires strong leadership, communication skills, and experience with customer service tools and strategies. It offers opportunities for advancement into senior management and specialization in customer-centric roles.

What does a Director of Client Experience do?

A Director of Client Experience is responsible for overseeing and improving the interactions clients have with a company. They develop strategies to enhance customer satisfaction, loyalty, and retention by analyzing customer feedback and implementing service improvements. This role often involves collaborating with various departments to ensure a seamless and positive client journey. Additionally, the Director may lead teams, set service standards, and monitor key performance indicators related to client experience.

How much does a CX lead make?

A Director of Client Experience typically earns between $80,000 and $150,000 annually, depending on factors such as industry, company size, and location. Compensation may also include bonuses and benefits, and strong leadership and communication skills are essential for success in this role.

What does a client experience director do?

A client experience director oversees strategies to improve customer satisfaction and loyalty by managing client relationships, ensuring service quality, and implementing feedback systems. They often collaborate with sales, marketing, and support teams, utilizing data analytics and customer insights to enhance overall experience and retention.

How does a Director of Client Experience typically collaborate with other departments to enhance customer satisfaction?

A Director of Client Experience works closely with sales, product development, marketing, and support teams to align strategies and ensure a seamless client journey. Regular cross-functional meetings and feedback loops are established to address client pain points and implement improvements. By fostering open communication and shared goals, the Director ensures that client feedback is integrated into service enhancements, ultimately driving higher satisfaction and loyalty. This role often leads initiatives that require buy-in and coordination across multiple departments.
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Director Of Client Experience jobs near you

Head of Client Technology

Janus Henderson Investors

Denver, CO • On-site

Full-time

Medical, Retirement

Posted 16 days ago

Job description

Why work for us?
A career at Janus Henderson is more than a job, it's about investing in a brighter future together.
Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.
Our Values are key to driving our success, and are at the heart of everything we do:
Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust
If our mission, values, and purpose align with your own, we would love to hear from you!
Your opportunity
The Head of Client Technology is responsible for all client-facing and distribution-related technology in the asset management firm. This role's remit covers digital client platforms, sales enablement tools, client data management, and marketing technology--essentially, the systems that interface with sales teams and clients and support the firm's growth. The Head of Client Tech ensures that the firm's digital presence and tools for client engagement are modern, seamless, and effective in exceeding the expectations of investors and advisors. In an industry where asset managers must "rethink how they connect" with clients and intermediaries, technology is at the heart of that shift. This leader combines engineering acumen with deep insight into client experience, ensuring that digital portals, CRM systems, analytics, and communication platforms are leveraged to personalize outreach and scale the business efficiently.
Key Responsibilities
  • Digital Client Experience: Partner with key stakeholders to drive the strategy and development of digital channels for clients. Oversee client-facing platforms such as investor portals, mobile applications, and the public website. Ensure these digital touchpoints offer a superior user experience tailored to the needs of JHI's global clients.
  • Sales Technology & CRM: Lead the implementation and optimization of sales enablement systems, including CRM platform (Salesforce) and sales analytics tools. Provide the sales team with technology to track interactions, manage pipelines, and access client insights. Ensure the effective use of Salesforce as the "central nervous system" for distribution teams, enabling personalized and timely engagement with advisors and investors.
  • AUM & Sales Analytics: Partner with stakeholders to oversee the development of analytics solutions that track assets under management (AUM), flows, and sales performance. Deliver dashboards and reports that help leadership analyze distribution trends and identify opportunities. Use data intelligence to help prioritize prospects and tailor messaging, recognizing that data-driven insight is key to modern distribution efforts.
  • Client Communications & Content: Manage the technology supporting client communications, such as email campaign systems, retail & client reporting tools, and content management for marketing materials. Ensure the firm can deliver personalized, compliant communications at scale--for instance, via marketing automation platforms or content hubs that equip sales teams with up-to-date fund literature (leveraging tools like Seismic or others for compliant marketing content).
  • Client Master Data Management (MDM): Establish robust client data management practices. Support existing Client MDM system and processes that maintain a single, authoritative source of client information across Janus Henderson. This includes ensuring data quality, integrating client data from various sources (CRM, onboarding systems, AUM & Flows, transaction systems etc.), and enforcing data governance and privacy compliance (important for regulations like GDPR).
  • Marketing Technology: Partner with the Marketing Technology team to support the tech stack for the Marketing team, including campaign automation (email, social media integration), website analytics, and lead generation tools. Oversee use of marketing automation platforms (Pardot) to nurture leads and measure campaign ROI, enabling personalized engagement at scale.
  • Interdepartmental Collaboration: Work closely with Sales, Marketing, CX, Client Service, and Product teams to align technology initiatives with business goals. Gather requirements from these stakeholders and ensure client technology projects address real user needs and pain points. Coordinate with Compliance and Legal to ensure all client-facing technologies and communications meet regulatory standards.
  • Innovation & Client Insights: Keep abreast of industry trends in client-facing technology and Asset Management. Evaluate emerging solutions such as AI-driven client personalization, chatbots for client service, or advanced data analytics for predicting client needs. Introduce innovations that can differentiate the firm's client experience and support distribution growth, as today's leading asset management distribution teams are highly tech-driven.

Must have skills
  • Education: Bachelor's degree in Information Technology, Computer Science, Engineering or related field. (An MBA or Master's in Information Systems is a plus, especially with a focus on digital strategy.)
  • Experience: 10+ years in technology roles with a focus on client-facing systems or digital products. Significant experience in the financial services or asset/wealth management industry is required, given the specialized nature of client interactions and compliance in this sector.
  • Leadership: 5+ years in a leadership position (e.g., heading a digital product team or IT team) managing professionals across software development, systems analysis, or UX design. Demonstrated ability to lead cross-functional teams and manage complex projects end-to-end.
  • Client/Distribution Knowledge: Solid understanding of how asset management products are sold and serviced. Familiarity with the processes of sales teams (wholesaling to financial advisors, institutional sales) and marketing campaigns in the Asset Management Industry. Knowledge of industry-specific concepts like AUM, fund performance metrics, client onboarding, RFPs, and client reporting.
  • Technical Background: Proven experience with implementing or overseeing Salesforce and digital platforms (websites, client portals). Comfortable working with both packaged solutions and custom development. Understanding of data analytics and BI in a sales/marketing context (experience with tools like Tableau, Power BI, or CRM analytics modules).

Nice to have skills
  • Asset Management/Wealth Tech: Direct work experience at an asset manager, wealth management firm, or fintech servicing these, focusing on improving client or advisor technology. For example, involvement in rolling out a Financial Services-specific CRM or a client web portal in a prior role.
  • Digital Transformation Projects: Led major initiatives like a website redesign, CRM upgrade, or mobile app launch. Experience integrating disparate systems (for instance, linking a CRM with an email marketing system or client reporting tool) to create a seamless user journey and internal workflow.
  • Data-Driven Marketing: Experience with marketing automation and analytics - e.g., segmentation, campaign management, lead scoring. Familiar with tools for running personalized campaigns, as asset managers increasingly leverage automation to personalize outreach.
  • UX/UI and Design Thinking: Exposure to user experience design and usability testing, ensuring that digital interfaces for clients are intuitive and meet high standards. Possibly worked with designers to craft client dashboards or mobile experiences in finance.
  • Regulatory Considerations: Knowledge of compliance requirements around client communications and data (e.g., record retention rules, privacy laws, anti-spam regulations). Experience ensuring that digital content (website disclosures, email footers, data consent forms) and systems comply with applicable regulations.

Technical Skills
  • CRM & Sales Tools: Strong proficiency in Salesforce. Ability to customize CRM workflows, reports, and integrations. Familiarity with sales enablement tools (content management systems like Seismic) and how they integrate with CRMs to support the sales force.
  • Web Technologies: Knowledge of modern web development and mobile app technologies. Not necessarily coding, but understanding frameworks (e.g., content management systems for websites, APIs for data exchange, responsive design, mobile app basics). Ability to oversee web developers or manage vendors handling web/app development.
  • Data & Analytics: Competency in data analysis and interpretation. Able to use or direct the use of analytics tools (Google Analytics for web, CRM analytics, etc.) to glean insights on client behavior. Basic understanding of SQL or data querying to pull data for ad-hoc analysis. Familiar with visualization tools to create dashboards for business users (e.g., sales pipeline dashboards, marketing KPIs).
  • Integration & APIs: Experience ensuring integration among client-facing systems - for example, connecting a client portal to backend portfolio data, or syncing client data between CRM and MDM. Understanding of API usage, middleware, or ETL processes for moving data between marketing, sales, and client service platforms.
  • Security & Privacy: Strong awareness of cybersecurity and data privacy as it relates to client data. Proficient in implementing secure authentication/authorization for client portals (e.g., SSO, multi-factor authentication) and safeguarding sensitive client information. Knowledge of encryption, data masking, and compliance with privacy regulations in system design.

Soft Skills & Leadership Competencies
  • Client-Centric Mindset: Deep empathy for client needs and an ability to champion the client's perspective in technology decisions. Combines a service-oriented attitude with a strategic view of how technology can enhance client satisfaction and trust.
  • Communication & Training: Excellent communication skills to liaise between technical teams and client-facing business units. Capable of explaining technical capabilities to sales/marketing professionals and, conversely, translating business requirements into technical specifications. Adept at creating user training and support strategies for new tools.
  • Collaboration: Strong collaborator who can bring together diverse teams--developers, marketers, salespeople, compliance officers--towards a common goal. Recognizes the importance of partnership with non-IT departments and can manage expectations and deliver results in a matrix organization.
  • Innovation & Adaptability: Forward-thinking and innovative, always on the lookout for new ways to leverage technology for competitive advantage in client engagement. Adaptable to fast-changing digital trends and able to pivot strategy when beneficial.
  • Project Leadership: Skilled in project management and prioritization. Can juggle multiple initiatives and allocate resources effectively. Uses metrics and feedback to adjust plans, ensuring projects deliver expected business value.
  • Leadership & Team Motivation: Inspires and leads a team of IT professionals, business analysts, and possibly external vendors. Sets clear vision and goals for the Client Tech team. Coaches team members, provides constructive feedback, and fosters a culture of excellence, creativity, and accountability.

What to expect when you join our firm
  • Hybrid working and reasonable accommodations
  • Generous Holiday policies
  • Paid volunteer time to step away from your desk and into the community
  • Support to grow through professional development courses, tuition/qualification reimbursement and more
  • Maternal/paternal leave benefits and family services
  • Complimentary subscription to Headspace - the mindfulness app
  • Corporate membership to ClassPass and other health and well-being benefits
  • Unique employee events and programs including a 14er challenge
  • Complimentary beverages, snacks and all employee Happy Hours

Supervisory responsibilities
  • Yes

Potential for growth
  • Mentoring
  • Leadership development programs
  • Regular training
  • Career development services
  • Continuing education courses

Compensation information
The base salary range for this position is $200,000-$220,000. This range is estimated for this role. Actual pay may be different. This position will be open through May 31, 2026.
Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.
At Janus Henderson Investors we're committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don't worry if you don't think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can't accommodate every flexible working request, we're happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com.
#LI-LN2 #LI-Hybrid
Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please v...

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