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Director Observability Jobs in Seattle, WA (NOW HIRING)

Salesforce

Director, AI & Tooling

Bellevue, WA · On-site

$164 - $262/hr

Help Agent ObservabilityLead the observability program for the Help Agent -- encompassing real-time ... direct T&P partnershipsMonitor and manage Help Agent production health, including end-to-end ...

Docusign

Director, Software Engineering

Seattle, WA · On-site

$287K/yr

This positon is a apeople manager role reporting to the Senior Director, Software Engineering ... Serve as the observability backbone for every engineering team's reliability and velocity ...

DocuSign

Director, Software Engineering

Seattle, WA · Hybrid

$287K/yr

This positon is a apeople manager role reporting to the Senior Director, Software Engineering ... Serve as the observability backbone for every engineering team's reliability and velocity ...

Salesforce, Inc.

Director, AI & Tooling

Bellevue, WA · On-site

Help Agent Observability Lead the observability program for the Help Agent - encompassing real-time ... direct T&P partnerships * Monitor and manage Help Agent production health, including end-to-end ...

Geico

Director, Machine Learning Engineering

Seattle, WA · On-site

$150K - $300K/yr

Director - Runtime Intelligence & Personalization Overview We areseekinga strategic and execution ... Establish observability standards across runtime intelligence systems (latency, quality, accuracy ...

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Director Observability information

What does a director of observability do?

A Director of Observability leads the strategy and implementation of monitoring, logging, and tracing systems to ensure the health and performance of technical infrastructure. They work with engineering and operations teams to develop best practices, select appropriate tools, and set standards for observability across the organization. Their goal is to provide visibility into system behavior, quickly identify and resolve incidents, and support continuous improvement in system reliability and performance.

How does a director of observability typically collaborate with engineering and operations teams to drive organizational goals?

A Director of Observability works closely with engineering and operations teams to ensure that systems are monitored effectively and issues are identified and resolved quickly. This collaboration often involves developing unified monitoring strategies, aligning observability tools and processes, and facilitating incident response post-mortems. The Director also leads cross-functional meetings to establish best practices, set key performance indicators (KPIs), and ensure observability is integrated into the software development lifecycle. By acting as a bridge between technical teams, they help foster a culture of transparency, reliability, and continuous improvement.

What are the key skills and qualifications needed to thrive as a director of observability, and why are they important?

To thrive as a Director of Observability, you need deep expertise in monitoring, logging, and distributed systems, typically backed by a degree in computer science or a related field and extensive experience in IT or DevOps leadership roles. Proficiency with observability tools such as Prometheus, Grafana, Datadog, Splunk, and APM solutions, along with knowledge of cloud platforms and relevant certifications, is essential. Strong leadership, strategic thinking, and communication skills help drive cross-functional initiatives and foster a culture of reliability. These skills and qualities are crucial for ensuring system health, rapid incident response, and alignment between technical teams and organizational objectives.

What is the difference between Director Observability vs Site Reliability Engineer?

AspectDirector ObservabilitySite Reliability Engineer
Primary FocusOversees observability strategies, tools, and teams to ensure system visibility and performanceBuilds and maintains reliable systems, automates deployment, and manages incident response
CredentialsTypically requires advanced knowledge of monitoring, cloud platforms, and leadership experienceOften has software engineering background, with skills in scripting, automation, and systems engineering
Work EnvironmentLeads teams in tech companies, focusing on monitoring and analytics toolsWorks closely with development and operations teams to ensure system reliability

While both roles focus on system performance and reliability, the Director Observability primarily manages observability strategies and teams, whereas the Site Reliability Engineer is hands-on, building and maintaining reliable systems. The roles complement each other in ensuring optimal system performance and uptime.

What are popular job titles related to Director Observability jobs in Seattle, WA?

For Director Observability jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Director Observability jobs in Seattle, WA look for?

The top searched job categories for Director Observability jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Director Observability jobs?

Cities near Seattle, WA with the most Director Observability job openings:

Director Observability jobs near you

AI Tooling & Observability Director (Bellevue)

Salesforce

Bellevue, WA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Salesforce rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

113th of 245 rated software companies

Job description

Salesforce in Bellevue, WA, seeks a Director of Help Agent AI & Tooling to lead generative AI capabilities, evaluation tooling, observability, and initiatives powering Salesforce's Help Agent, a flagship Customer Zero deployment.

You will shape AI strategy, drive end-to-end evaluations, and own production health metrics while partnering with Tech & Product to scale tooling and monitoring across the organization.

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