Director Manager Rcm Service Jobs (NOW HIRING)

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Job Details

The Regional Clinical Manager (RCM) reports directly to the Regional Sales Director and takes the lead role in the management of the Clinical Specialist (CS) team for a given region. The RCM will work closely with the Regional Sales Director to collaborate and execute on regional and territory strategic objectives. Additionally, the RCM will facilitate the onboarding, training, ongoing clinical competency and professional development of the region's clinical team and will be a key stakeholder in the timely execution of new customer acquisition, clinical education and training. By facilitating effective case coverage to support customer clinical needs throughout the region, the RCM will contribute to achieving projected sales goals, new customer onboarding, company objectives, and driving increased sales revenue.

Essential Duties:

• Lead and manage the regional Clinical Specialist (CS) team by setting clear expectations, providing strategic direction, and fostering a culture of accountability, collaboration, and continuous improvement
• Recruit, retain, and develop high-performing clinical talent through structured onboarding, coaching, performance feedback, and career development planning.
• Drive execution of regional objectives in partnership with the Regional Sales Director, ensuring alignment between clinical initiatives and commercial goals.
• Provide leadership support to the clinical team in navigating complex customer scenarios, offering guidance and escalation support to strengthen relationships and drive territory growth.
• Ensure operational excellence by proactively identifying and resolving gaps in staffing, training, or customer support, and deploying resources to maintain consistent coverage and service quality.
• Establish and maintain strategic partnerships with key physicians, decision-makers, and hospital stakeholders to enhance clinical engagement and support business development.
• Champion process improvement by identifying inefficiencies and collaborating cross-functionally to implement solutions that elevate team performance and customer satisfaction.
• Serve as a clinical expert & advisor to internal and external stakeholders, ensuring appropriate product use and procedural consistency to optimize patient outcomes.
• Recognize and understand competitive products, industry trends, and Haemonetics products.
• Monitor and address clinical challenges related to product usage, coordinating with sales leadership and providing targeted in-service education as needed.

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training and developing employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

• BA/BS or equivalent in Health science and appropriate registrations or certifications (RN, RCIS, RCSA, RVMS, etc.)
• Minimum 5 years' directly related experience in the medical device industry in a clinical or sales role directly supporting physician customers. Strong clinical orientation, experience with products for use in cardiac service line (ex/cath lab or EP lab)
• Minimum 3 years' leadership or managerial experience in managing a clinical team
• Minimum 3 years' experience in Interventional Cardiology and Electrophysiology in a clinical or commercial role

Skills:

• Demonstrated ability to lead, coach, and develop high-performing clinical teams with a focus on accountability, engagement, and growth.
• Strong interpersonal and communication skills with the ability to influence diverse clinical stakeholders including physicians, nurses, and lab staff.
• Proven capability to translate clinical insights into strategic action and commercial results
• Financial and analytical acumen to understand and communicate how product performance impacts health system economics and decision-making.
• Skilled in conflict resolution and performance management, maintaining professionalism and discretion in sensitive situations.
• Exceptional verbal and written communication skills for internal leadership reporting and external customer engagement.
• Detail-oriented with the ability to manage documentation, reporting, and compliance across clinical operations.
• Deep understanding of the medical device market, competitive landscape, and customer dynamics within the cardiac service line.
• High emotional intelligence and time management skills to prioritize effectively in a fast-paced, field-based environment.
• Experience in designing and delivering clinical education programs, including onboarding, simulation, and ongoing competency development.
• Collaborative mindset with a commitment to cross-functional teamwork across sales, marketing, and clinical teams.
• Proficiency in Microsoft Office Suite and CRM tools for reporting, planning, and communication.

Physical Demands:

• Required: Sit; use hands to finger, handle or feel objects, tools, or controls
• Required: Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl
• Required: Lifting/moving up to 10 pounds
• Preferred: Ability to stand for long hours wearing heavy Cath Lab protective clothing
• Required: Exposure to blood

Travel expectations: 50%

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