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Director Managed Services Jobs in Raleigh, NC (NOW HIRING)

WakeMed

Director, Managed Care Contracting

Raleigh, NC · On-site

Overview The Director, Managed Care Contracting is responsible for utilizing business and industry ... Adheres to service and workforce excellence by maintaining knowledge of third-party regulations ...

Pwc

Managed Services Salesforce Director

Raleigh, NC

$155K - $410K/yr

Industry/Sector Not Applicable Specialism Salesforce Management Level Director & Summary The Opportunity As a Managed Services Salesforce Director, you will lead consulting services within our ...

Pwc

Managed Services - SAP BRIM - Manager

Raleigh, NC

$99K - $232K/yr

... Managed Services - SAP BRIM - Manager, you will play a pivotal role in delivering consulting ... At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship ...

Celito Communications, Inc.

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

Pwc

Managed Services Revenue Cycle - Manager

Raleigh, NC

$99K - $232K/yr

Industry/Sector Not Applicable Specialism Managed Services Management Level Manager & Summary The ... At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship ...

Celito Communications

Senior Cloud Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

Director Managed Services The Role Celito is entering a transformative phase of growth, and we are seeking a Senior Cloud Engineer to support and evolve cloud platforms for a diverse MSP client base.

Percona

SVP, Global Services (Remote)

Raleigh, NC · Remote

Lead the Global Services division (Support, Managed Services, Global Advanced Services ... Self-directed and able to create momentum rather than waiting for it. * Diplomatic, tactful, and ...

Eaton

Director of Network and Security

Raleigh, NC · On-site

The Director, Network & Security reports to the VP, Chief Enterprise Architect & Edge ... Drive improvements in service availability, SLA performance, incident management, compliance, and ...

New

NetApp, Inc.

Service Delivery Manager

Morrisville, NC · On-site

You will work closely with the NetApp Managed Services team, customer account teams, and customers ... Monitor job performance through direct observation and provide coaching, counseling, and motivation ...

NetApp

Service Delivery Manager

Morrisville, NC · On-site

You will work closely with the NetApp Managed Services team, customer account teams, and customers ... Monitor job performance through direct observation and provide coaching, counseling, and motivation ...

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All JobsManaged Services JobsDirector Managed Services JobsDirector Managed Services Jobs in Raleigh, NC

Director Managed Services information

See Raleigh, NC salary details

$96.7K

$108.1K

$119.1K

How much do director managed services jobs pay per year?

As of Aug 31, 2026, the average yearly pay for director managed services in Raleigh, NC is $108,144.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,600.00 and $113,700.00 per year, depending on experience, location, and employer.

What is a director of managed services?

A Director of Managed Services is a senior leadership role responsible for overseeing the delivery of managed IT services to clients. This position involves managing teams, ensuring high-quality service delivery, developing strategies to improve operations, and maintaining client satisfaction. Directors of Managed Services work closely with clients to understand their needs, implement solutions, and ensure that service level agreements (SLAs) are met. They also play a key role in business development, budgeting, and aligning managed services with organizational goals.

What are the key skills and qualifications needed to thrive as a director of managed services?

To thrive as a Director of Managed Services, you need strong leadership abilities, extensive experience in IT service delivery, and a bachelor's or master's degree in information technology or a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as PMP or ITIL Expert are typically required. Exceptional communication, problem-solving, and client relationship management skills help you lead teams and ensure customer satisfaction. These competencies are crucial for delivering high-quality managed services, optimizing operations, and driving business growth.

What are the typical challenges a director of managed services faces when overseeing multiple client accounts?

A Director of Managed Services often manages diverse client portfolios, each with unique needs and expectations. Common challenges include maintaining consistent service quality across accounts, balancing resource allocation, and quickly addressing escalated issues. This role requires strong communication and leadership skills to coordinate cross-functional teams and ensure alignment with both client objectives and internal standards. Proactively building client relationships and implementing process improvements are key strategies for overcoming these challenges.

What is the difference between Director Managed Services vs Network Operations Manager?

AspectDirector Managed ServicesNetwork Operations Manager
CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; often certifications like PMP, ITIL, or Cisco certificationsUsually holds a bachelor’s degree in IT, computer science, or related area; certifications such as Cisco CCNA/CCNP or CompTIA Network+
Work EnvironmentOversees multiple client accounts, manages teams, and develops strategic service delivery plansManages daily network operations, troubleshooting, and team coordination within an organization
Employer & Industry UsageCommon in managed service providers, large enterprises, and IT consulting firmsPrimarily in corporate IT departments, service providers, and telecom companies

The main difference is that a Director Managed Services focuses on strategic oversight, client management, and service delivery across multiple accounts, while a Network Operations Manager handles the day-to-day network operations within an organization. Both roles require technical expertise, but the Director role emphasizes leadership and strategic planning.

What are the most commonly searched types of Managed Services jobs in Raleigh, NC?

The most popular types of Managed Services jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Managed Services jobs?

Cities near Raleigh, NC with the most Director Managed Services job openings:

Director Managed Services jobs near you

Director, Managed Care Contracting

Raleigh, NC • On-site

WakeMed
Health Care and Social Assistance • 5 - 10K employees

7.7

Company rating: 7.7 out of 10

Based on 135 frontline employees who took The Breakroom Quiz

165th of 896 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about WakeMedexternal

Full-time

Re-posted 5 days ago

Job description

Overview
The Director, Managed Care Contracting is responsible for utilizing business and industry expertise, accepts responsibility for all activities in the Managed Care department applying to and impacting WakeMed facilities' managed care contracts including budgeting, analysis, contract modeling, negotiation meetings and monitoring and reporting of payor contracts' compliance. Directs organizations efforts at building relationships with area managed care plans. Directly manages and develops a portfolio of managed care contracts. Directs contracting strategy for hospitals, Healthplexes, hospital outpatient departments, Home Health and Rehab divisions. Develops payment models for facility managed care contracts. Oversees facility what-if modeling analysis performed in STRATA modeling tool. Oversees the following noncontracting Managed Care responsibilities: hospital contract loading in EPIC, hospital payment variances, facility credentialing. Works with CFO, Vice President of Finance, Finance Directors and financial analysts to analyze feasibility of different payment methodologies/utilization patterns and the impact on WakeMed. Monitors market trends and competitive managed care products to develop strategy recommendations. Works with WakeMed's accountable care organization to coordinate contracting efforts and outcomes beneficial to WakeMed providers. When requested, interfaces with external and third party auditors; prepares and defends contract questions and challenges; maintains quality of work and creates value through knowledge and experience with governmental regulations and processes. Adheres to service and workforce excellence by maintaining knowledge of third-party regulations (CMS, NCDHHS, DOI, etc.) for all payors, including governmental and commercial payors. Oversees problem solving related to contract terms, payment promptness, payor-member issues, and physician-payor relations. Works closely with other Finance teams to ensure reported data is reliable. Plans and organizes activities for personnel to ensure deadlines and goals are met. Supervises and trains staff to improve and maintain the accuracy and timeliness of contacts.
Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org .
EOE
Licensure
Certified Healthcare Financial Professional Or Certified Public Accountant Or Certified Revenue Cycle Representative Preferred
Education
Bachelor's Degree Business Administration Or Healthcare Management Or Accounting Required - With College Courses Finance Required - And Master's Degree Related Field Preferred
Experience
10 Years Managed Care Contracting Required - And 5 Years Healthcare - Multi-Hospital System Preferred
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About WakeMed

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Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1961

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What WakeMed employees say

Pay

Benefits

Hours and flexibility

Workplace

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