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Director Managed Services Jobs in Indiana (NOW HIRING)

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Social Services Director

Morgantown, IN · On-site

They're not just managers; they're passionate advocates for their communities. They understand the ... The Social Services Director will complete and/or direct/delegate the completion of the social ...

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Director Managed Services information

What is a director of managed services?

A Director of Managed Services is a senior leadership role responsible for overseeing the delivery of managed IT services to clients. This position involves managing teams, ensuring high-quality service delivery, developing strategies to improve operations, and maintaining client satisfaction. Directors of Managed Services work closely with clients to understand their needs, implement solutions, and ensure that service level agreements (SLAs) are met. They also play a key role in business development, budgeting, and aligning managed services with organizational goals.

What are the key skills and qualifications needed to thrive as a director of managed services?

To thrive as a Director of Managed Services, you need strong leadership abilities, extensive experience in IT service delivery, and a bachelor's or master's degree in information technology or a related field. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as PMP or ITIL Expert are typically required. Exceptional communication, problem-solving, and client relationship management skills help you lead teams and ensure customer satisfaction. These competencies are crucial for delivering high-quality managed services, optimizing operations, and driving business growth.

What are the typical challenges a director of managed services faces when overseeing multiple client accounts?

A Director of Managed Services often manages diverse client portfolios, each with unique needs and expectations. Common challenges include maintaining consistent service quality across accounts, balancing resource allocation, and quickly addressing escalated issues. This role requires strong communication and leadership skills to coordinate cross-functional teams and ensure alignment with both client objectives and internal standards. Proactively building client relationships and implementing process improvements are key strategies for overcoming these challenges.

What is the difference between Director Managed Services vs Network Operations Manager?

AspectDirector Managed ServicesNetwork Operations Manager
CredentialsTypically requires a bachelor’s degree in IT, computer science, or related field; often certifications like PMP, ITIL, or Cisco certificationsUsually holds a bachelor’s degree in IT, computer science, or related area; certifications such as Cisco CCNA/CCNP or CompTIA Network+
Work EnvironmentOversees multiple client accounts, manages teams, and develops strategic service delivery plansManages daily network operations, troubleshooting, and team coordination within an organization
Employer & Industry UsageCommon in managed service providers, large enterprises, and IT consulting firmsPrimarily in corporate IT departments, service providers, and telecom companies

The main difference is that a Director Managed Services focuses on strategic oversight, client management, and service delivery across multiple accounts, while a Network Operations Manager handles the day-to-day network operations within an organization. Both roles require technical expertise, but the Director role emphasizes leadership and strategic planning.

What are the most commonly searched types of Managed Services jobs in Indiana?

The most popular types of Managed Services jobs in Indiana are:

Director Managed Services jobs near you
Infographic showing various Director Managed Services job openings in Indiana as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution.

ASSISTANT DIRECTOR OF ENVIRONMENTAL SERVICES, HOSPITAL / HEALTHCARE

Compass Group

Carmel, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,095 frontline employees who took The Breakroom Quiz

351st of 499 rated business services

Job description

Reports to:  Director of Environmental Services

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.  TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

The Assistant Director of Environmental Services supports the Director in overseeing daily EVS operations at St. Vincent's Carmel, a 125-bed acute care facility. This role is responsible for helping ensure a clean, safe, and compliant environment while driving service excellence and supporting team performance.  The Assistant Director plays a key leadership role in managing frontline operations, supporting supervisors, and partnering with hospital departments to meet operational and regulatory standards.


Key Responsibilities:

  • Support the Director in managing day-to-day EVS operations and departmental performanceLead and coordinate the activities of supervisors and frontline staff
  • Ensure the facility remains clean, sanitary, safe, and "inspection-ready" at all times in compliance with regulatory standards
  • Conduct routine inspections and evaluate facility cleanliness and conditions
  • Assist with staffing plans, schedules, and workflow coordination to meet operational needs
  • Partner with nursing, clinical, and administrative teams to ensure alignment and service excellence
  • Support the execution of departmental projects and operational initiatives
  • Maintain proper inventory levels and ensure teams have necessary supplies and equipment
  • Foster a positive work environment focused on engagement, accountability, and development
  • Participate in staff meetings and contribute to communication across departments
  • Perform additional duties as assigned


Qualifications:

  • Bachelor's degree preferred (or equivalent experience)
  • Minimum of 3+ years of EVS/housekeeping management experience, preferably in a healthcare or hospital environment
  • Strong customer service mindset with a focus on patient experience
  • Excellent organizational, problem-solving, and follow-through skills
  • Ability to work in a fast-paced environment and manage multiple priorities
  • Strong verbal and written communication skills
  • Contract-managed services experience is a plus
  • Strong computer skills, including email and internet applications

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Touchpoint are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Paid Parental Leave
  • Holiday Time Off (varies by site/state)
  • Personal Leave
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Touchpoint.pdf

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID:  1542817

TouchPoint

PASCHA A BELNAVIS

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