Returns Assistant
Jersey City, NJ · On-site
... direct-to-consumer channels. This role plays a critical part in ensuring inventory accuracy ... luxury product authentication. This individual will work cross-functionally with Customer ...
Returns Assistant
Jersey City, NJ · On-site
... direct-to-consumer channels. This role plays a critical part in ensuring inventory accuracy ... luxury product authentication. This individual will work cross-functionally with Customer ...
Returns Assistant
Jersey City, NJ · On-site
$60K/yr
... direct-to-consumer channels. This role plays a critical part in ensuring inventory accuracy ... luxury product authentication. This individual will work cross-functionally with Customer ...
Returns Assistant
Jersey City, NJ · On-site
$60K/yr
... direct-to-consumer channels. This role plays a critical part in ensuring inventory accuracy ... luxury product authentication. This individual will work cross-functionally with Customer ...
Authentication Inventory Coordinator
Phoenix, AZ · On-site
$16 - $16.50/hr
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
Authentication Inventory Coordinator
Phoenix, AZ · On-site
$16 - $16.50/hr
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
Watchmaker - Luxury Timepieces
Austin, TX · On-site
Watchmaker - Luxury Timepieces (Austin, Texas) Are you a skilled watchmaker with a passion for ... With Laif Anderson recently joining as our Director - Authentication & Service, we're expanding our ...
Watchmaker - Luxury Timepieces
Austin, TX · On-site
Watchmaker - Luxury Timepieces (Austin, Texas) Are you a skilled watchmaker with a passion for ... With Laif Anderson recently joining as our Director - Authentication & Service, we're expanding our ...
Valuation Manager, Luxury Handbags (Appraiser/Authenticator) - San Francisco
San Francisco, CA · On-site
$82K - $100K/yr
Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and ... Proactive, self-directed approach with the ability to anticipate business needs and meet internal ...
Valuation Manager, Luxury Handbags (Appraiser/Authenticator) - San Francisco
San Francisco, CA · On-site
$82K - $100K/yr
Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and ... Proactive, self-directed approach with the ability to anticipate business needs and meet internal ...
Work closely with product, marketing, trust & safety, authentication, operations, and vertical ... years of direct people management experience, leading and developing high-performing teams ...
Work closely with product, marketing, trust & safety, authentication, operations, and vertical ... years of direct people management experience, leading and developing high-performing teams ...
Valuation Manager, Luxury Handbags (Appraiser) - Glendale, California - New Store Opening
Glendale, CA · On-site
$65K - $93K/yr
Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and ... Proactive, self-directed approach with the ability to anticipate business needs and meet internal ...
Valuation Manager, Luxury Handbags (Appraiser) - Glendale, California - New Store Opening
Glendale, CA · On-site
$65K - $93K/yr
Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and ... Proactive, self-directed approach with the ability to anticipate business needs and meet internal ...
Director, Inbound Operations
Secaucus, NJ · On-site
$167K - $185K/yr
About The Role As a Director of Inbound Operations, you will own and drive the operational success ... luxury goods, with 37 million members. With a rigorous authentication process overseen by experts ...
Director, Inbound Operations
Secaucus, NJ · On-site
$167K - $185K/yr
About The Role As a Director of Inbound Operations, you will own and drive the operational success ... luxury goods, with 37 million members. With a rigorous authentication process overseen by experts ...
Luxury Product Intake Specialist
Phoenix, AZ · On-site
$50/hr
... Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
Luxury Product Intake Specialist
Phoenix, AZ · On-site
$50/hr
... Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
Luxury Product Intake Specialist
Phoenix, AZ · On-site
$50/hr
... Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
Luxury Product Intake Specialist
Phoenix, AZ · On-site
$50/hr
... Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
... driven direct sales roles, with a consistent track record of meeting or exceeding targets ... With a rigorous authentication process overseen by experts, The RealReal provides a safe and ...
... driven direct sales roles, with a consistent track record of meeting or exceeding targets ... With a rigorous authentication process overseen by experts, The RealReal provides a safe and ...
Director of Acquisitions
New Orleans, LA · On-site
... luxury collectibles. This position demands a visionary leader with extensive industry knowledge ... Lead thorough due diligence including provenance, condition, valuation, and authentication * Assess ...
Director of Acquisitions
New Orleans, LA · On-site
... luxury collectibles. This position demands a visionary leader with extensive industry knowledge ... Lead thorough due diligence including provenance, condition, valuation, and authentication * Assess ...
Senior Director, Creative Strategy
New York, NY · On-site
$220K - $250K/yr
About The Role As the Senior Director, Creative Strategy, you will serve as the strategic right ... luxury goods, with 37 million members. With a rigorous authentication process overseen by experts ...
Senior Director, Creative Strategy
New York, NY · On-site
$220K - $250K/yr
About The Role As the Senior Director, Creative Strategy, you will serve as the strategic right ... luxury goods, with 37 million members. With a rigorous authentication process overseen by experts ...
Jewelry Brand Expert I
Secaucus, NJ · On-site
$60K - $63K/yr
... luxury market. This role reports to the Manager, Jewelry Authentication. Key partners include Fine ... Collaborate on projects and research, as directed by management, including in-house training ...
Jewelry Brand Expert I
Secaucus, NJ · On-site
$60K - $63K/yr
... luxury market. This role reports to the Manager, Jewelry Authentication. Key partners include Fine ... Collaborate on projects and research, as directed by management, including in-house training ...
Authenticator
Perth Amboy, NJ · On-site
$50/hr
... luxury goods, with 37 million members. With a rigorous authentication process overseen by experts ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
Authenticator
Perth Amboy, NJ · On-site
$50/hr
... luxury goods, with 37 million members. With a rigorous authentication process overseen by experts ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
Senior Watch Technical Expert
Secaucus, NJ · On-site
$87K - $105K/yr
This role will report to the Associate Director, Specialist Categories. Key partners include: Fine ... luxury goods, with 37 million members. With a rigorous authentication process overseen by experts ...
Senior Watch Technical Expert
Secaucus, NJ · On-site
$87K - $105K/yr
This role will report to the Associate Director, Specialist Categories. Key partners include: Fine ... luxury goods, with 37 million members. With a rigorous authentication process overseen by experts ...
High Risk Authenticator
$24.04 - $25.50/hr
... authentication or appraisal role * Understanding of luxury fashion terminology and luxury and ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
High Risk Authenticator
$24.04 - $25.50/hr
... authentication or appraisal role * Understanding of luxury fashion terminology and luxury and ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
High Risk Authenticator
Phoenix, AZ · On-site
$24.04 - $25.50/hr
... authentication or appraisal role * Understanding of luxury fashion terminology and luxury and ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
High Risk Authenticator
Phoenix, AZ · On-site
$24.04 - $25.50/hr
... authentication or appraisal role * Understanding of luxury fashion terminology and luxury and ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
High Risk Authenticator
Secaucus, NJ · On-site
$24.04 - $25.50/hr
... authentication or appraisal role * Understanding of luxury fashion terminology and luxury and ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
High Risk Authenticator
Secaucus, NJ · On-site
$24.04 - $25.50/hr
... authentication or appraisal role * Understanding of luxury fashion terminology and luxury and ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
High Risk Authenticator
Perth Amboy, NJ · On-site
$24.04 - $25.50/hr
... authentication or appraisal role * Understanding of luxury fashion terminology and luxury and ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
High Risk Authenticator
Perth Amboy, NJ · On-site
$24.04 - $25.50/hr
... authentication or appraisal role * Understanding of luxury fashion terminology and luxury and ... We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct ...
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Job description
We are seeking a detail-oriented and highly organizedReturns & Authentication Assistantto support the efficient processing of returned merchandise across wholesale and select direct-to-consumer channels. This role plays a critical part in ensuring inventory accuracy, upholding authentication standards, and maintaining a seamless returns experience across the business.
The ideal candidate will have experience in retail resale, logistics, or returns processing, along with a strong understanding of luxury product authentication. This individual will work cross-functionally with Customer Experience, Wholesale, Finance, Operations, and Authentication teams to ensure all returned items are properly evaluated, documented, and routed in accordance with company standards.
Key Responsibilities:
- Process, inspect, and track incoming returns, ensuring accuracy, condition, and policy compliance
- Document return details, including reason codes and product condition, within internal systems
- Assess returned merchandise for authenticity and resale eligibility, escalating concerns as needed
- Partner with cross-functional teams to resolve return-related issues and support timely refunds, exchanges, or credits
- Maintain organized records and support inventory reconciliation efforts
- Assist the Authentication team with product verification and uphold strict authentication standards
- Identify and flag damaged, counterfeit, or non-compliant items for further review
- Contribute to process improvements to enhance efficiency and accuracy
- Maintain a clean, organized, and compliant workspace
Qualifications:
- 1-2 years of experience in retail resale operations, logistics, returns processing, or a related field preferred
- 1-2 years of experience in luxury authentication preferred
- Strong attention to detail and ability to manage high-volume workflows with accuracy
- Proficiency in inventory or order management systems is a plus
- Excellent communication and problem-solving skills
- Ability to work both independently and collaboratively
- High level of discretion when handling sensitive or high-value merchandise
- Flexibility to support business needs, including peak return periods
About What Goes Around Comes Around
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
New York, NY, US
Year founded
1993