Position Information
Job Title Assistant Director, Infrastructure and Support Services Position Number ISM992 Location District Services Department District Information Services Percentage of Employment 100% Months of Employment 12 Months Per Year Work Schedule Monday - Friday, 8:00 am - 5:00 pm (However, some flexibility such as evenings and weekends will be required to meet the needs of the department.) About Us:
ABOUT US
Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students' educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. The District is renowned as one of the best two-year college districts in California. Located approximately 40 miles southeast of Los Angeles, California, the North Orange County Community College District (NOCCCD) serves approximately 60,000 students annually at three institutions: Cypress College, Fullerton College, and North Orange Continuing Education. Students are able to shape their futures in programs leading to associate degrees, a baccalaureate degree, career education certificates, and transfer opportunities. Life-long learning is also possible in continuing education programs that range from high school completion and basic skills mastery through an array of career education training and self-developed courses. The district's geographic boundaries encompass 155 square miles, taking in most of north Orange County and a small portion of Los Angeles County. The district's service area includes 18 cities and communities and 16 school districts. The NOCCCD campuses serve an area of over one million diverse people. The student population demographics, district-wide are: Latinx 47.2%; Asian 17.9%; White; 16.5%; African American 2.6%; Multi-Ethnicity 2.6%; Pacific Islander 0.3%; and America Indian/Alaskan Native 0.2%. The district is part of a regional higher education community that includes the California State University campuses at Fullerton and Long Beach, the University of California Irvine, and the Chapman University system.
What We Offer:
WHAT WE OFFER
- 100% employee medical premium coverage and a contribution toward dependent coverage (up to $11,359.32 for one dependent or $18,174.84 for two or more dependents annually)
- Fringe allowance to be used at employee's discretion ($2,646.10 annually)
- Voluntary (Medical/Dependent Day Care) Flexible Spending Account
- $50,000 life insurance benefit
- Deferred Compensation Program (403(b)/457 plans)
- Retirement Pension Plan (CalSTRS/CalPERS)
- Abundant Professional Growth & Development opportunities (Receive up to $3,500 annually)
- 20 paid holidays + Paid vacation
- Cumulative sick leave
- Flexible/Hybrid Work Program: 3 days in office/2 days remote (Management approval required; may vary by Department/Position)
- Summer schedule (exceptions apply)
- Employee Assistance Program
- Environment that fosters diversity and inclusion
- Progressive and innovative culture
- Opportunity to participate in various Faculty & Staff Associations
Primary Purpose
PRIMARY PURPOSE
Under the general direction of an administrator, the Assistant Director, Infrastructure and Support Services manages, develops, and implements technology infrastructure and automation solutions to support complex network, server, and software systems. The Assistant Director, Infrastructure and Support Services ensures the security, reliability, and performance of campus and District technology environments, aligning services with institutional goals and industry best practices.
Distinguishing Characteristics Essential Functions
ESSENTIAL FUNCTIONS
Examples of essential functions are interpreted as being descriptive and not restrictive in nature.
Job Description
JOB DESCRIPTION
Oversees the design, configuration, and management of network environments, including switches, routers, firewalls, wireless systems, and data cabling and infrastructure.
Ensures high availability, disaster recovery, and business continuity across campus network and server systems.
Establishes and enforces network and systems security protocols, including firewall policies, intrusion prevention, and patch management.
Directs the administration of virtualized and physical servers, cloud integrations, databases, and storage arrays to ensure secure and efficient performance.
Manages the implementation and maintenance of operating systems, enterprise applications, and automation tools.
Develops and enforces standards for system reliability, data backup, and version control.
Leads the development, implementation, and evaluation of new technical initiatives, software integrations, and infrastructure modernization projects.
Oversees project planning, scheduling, and documentation to ensure milestones, budgets, and compliance requirements are met.
Evaluates emerging technologies to improve network efficiency, systems scalability, and user experience.
Oversees complex problem determination and resolution processes across systems, coordinating with vendors and technical specialists to resolve critical issues.
Implement tools for monitoring system performance, network traffic, and capacity planning.
Analyzes system metrics to anticipate needs and propose proactive solutions to potential performance gaps.
Compiles and analyzes operational data related to system performance, cybersecurity, and service availability
Prepares executive-level reports and recommendations to guide technology planning and investment decisions.
Ensures compliance with state, federal, and District policies governing data privacy, accessibility, and technology usage.
Serves as the primary liaison between campus IT teams, District departments, and external vendors to align infrastructure strategies with institutional goals.
Communicates complex technical information clearly to non-technical audiences.
Supervises, trains, evaluates, and provides work direction to assigned staff.
Sets performance standards and goals aligned with departmental objectives.
Provides mentorship and professional development opportunities to enhance team performance and technical expertise.
Oversees project documentation, procurement, and budget development related to the area of assignment.
Communicates project priorities, progress, and outcomes effectively to diverse internal and external audiences.
Participates in long-range technology planning and contributes to the District's digital transformation strategy.
Reviews and updates operational policies, procedures, and documentation to align with evolving technology and compliance requirements.
Identifies and implements process improvements to enhance system reliability, efficiency, and cost-effectiveness.
Promotes continuous improvement through emerging technologies, digital innovation, and process optimization.
Supports equitable access to technology resources and services across the institution
Participates in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; actively assists in the creation of a welcoming and inclusive work and educational environment; attends and participates in diversity, equity, and inclusion trainings and events.
Represents the college at District, state, and professional meetings, conferences, workshops, and other educational consortiums related to instructional technology.
Attends, participates in, and chairs a variety of District, campus, administrative, or department committees and/or meetings, as required.
Performs other duties that support the overall objective of the position.
Working Relationships
WORKING RELATIONSHIPS
The incumbent engages and maintains contact with various District administrators, management, faculty, staff, students, vendors, government agencies and organizations, higher education institutions, the California State Chancellor's Office, and the public.
Knowledge, Skills and Abilities
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of IT governance, policy compliance, and process improvement methodologies
Knowledge of project management tools, documentation systems, and performance metrics
Knowledge of Computer software programs, applications, databases, and Enterprise Resource Planning Systems (ERP); computer hardware and peripheral equipment related to the area of assignment
Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications
Knowledge of community college structures, processes, and student demographics
Knowledge and understanding of District, college, division, department, and/or program organizations, operations, policies, procedures, rules, laws, regulations, goals, and objectives related to the area of assignment
Knowledge of and familiarity with the California Education Code, Title 5, and other applicable laws and regulations related to the area of assignment
Knowledge of instructional technology trends, audiovisual systems, and networked learning environments
Knowledge of enterprise network and systems management, virtualization, and cybersecurity frameworks
Knowledge of management and personnel evaluation techniques
Knowledge of modern development environments (UML, Design Patterns, SQL, Java, Cold Fusion)
Knowledge of web page design and e-commerce technologies
Knowledge of software lifecycle and related activities
Knowledge of systems and software development processes
Knowledge of server and network management technologies
Knowledge of computer hardware, software, networks, and applications
Knowledge of compliance issues and industry standards frameworks
Knowledge of current and emerging technologies, trends, and best practices in Information Technology
Knowledge of IT governance, compliance, and regulatory requirements
Knowledge of cloud productivity tools and cloud infrastructure
Knowledge of budget and resource allocation management
Knowledge of District organization, operations, policies, and objectives
Knowledge of principles and practices of supervision and training
Knowledge of research methods and techniques
Knowledge and understanding of student services operations, including student advising, retention strategies, and support services
Knowledge of federal and state regulations related to student services, such as FERPA
Knowledge of student information systems, management information systems, databases, and data management practices
Knowledge and awareness of equity and inclusion principles, particularly in the context of student support services
Ability to independently perform the essential responsibilities of the position
Ability to work independently and collaboratively within a team environment
Ability to interact positively and professionally with a diverse student population, faculty, and staff
Ability to manage, coordinate, analyze, specify, design, and develop complex technical solutions involving PCs, networks, servers, and related data and computing services
Ability to lead projects to research, install, test, and maintain vendor and staff development tools/systems
Ability to manage systems and assigned personnel to provide production quality support services
Ability to analyze customer requirements and propose effective and efficient technical solutions
Ability to drive issues to resolution across a multi-campus District
Ability to coordinate, develop, implement, and manage projects
Ability to direct the maintenance of a variety of reports, records, and files related to the area of assignment
Ability to assess, analyze, implement, and evaluate complex project activities
Ability to adapt to changing technologies and environments
Ability to demonstrate strong organizational and time management skills
Ability to Lead multidisciplinary teams
Ability to Manage complex projects
Ability to provide strategic leadership ...