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Director It Customer Service Jobs (NOW HIRING)

WEKA

Director, IT Operations

Campbell, CA · On-site

Our team is customer-obsessed and works accountably, boldly, and collaboratively to ensure their ... Expert-level administration of Google Workspace (Vault, Gmail routing, Groups), GCP (IAM, service ...

Blue Cross of Idaho

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$188K/yr

Shared services operating models and delivery across multiple business functions * Collaborative ... and customer outcomes. * Builds strong, collaborative partnerships across business and technology ...

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Gallaudet

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Establishes performance measures and continuously improves IT service delivery. Cybersecurity and ... CRM, Learning Management Systems, and cloud-based technologies. * Ensures a reliable, secure, and ...

TEKsystems

Technology Customer Service

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... and clarify complex information demonstrating excellent phone and written communication and ... technology services. We accelerate business transformation for our customers. Our expertise in ...

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As of Sep 11, 2026, the average yearly pay for director it customer service in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Director It Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Information Technology, Business Operations

Iselin, NJ • On-site

Hackensack Meridian Health
See more jobs at Hackensack Meridian Healthexternal

$217K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Hackensack Meridian Health rating

7.8

Company rating: 7.8 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

Job description

Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Director, Information Technology (IT) Business Operations is responsible for upholding the profitability and values of the IT organization by leading business operations across Hackensack Meridian Health (HMH). Duties include but are not limited to consulting with senior leadership personnel to determine business goals or initiatives, visiting with directors or department managers to relay information about company needs, and reviewing operational data to make inferences about division success.
Responsibilities
A day in the life of a Director, Information Technology (IT) Business Operationsat Hackensack Meridian Health includes:
  • Lead IT Contracts/Vendor Management and IT Finance departments.
  • Monitor and oversee the management of Division capital and operating budgets, assisting in monitoring and controlling IT costs. Defines Division strategy and methodology for effective forecasting and other controlling mechanisms. Oversee management and development of the IT costing model and work with the IT Project Management Office (PMO) to support MyProject Request management and IT Portfolio management.
  • Develop and implement contract staff policies and procedures, including vendor management, invoice management, role/responsibility definition, and standard contract/Statement of Work (SOW) requirements.
  • Assist Division-wide leadership in recruitment, retention, and engagement needs for team members through close collaboration with HMH Corporate Human Resources.
  • Understand requirements for aligning IT resource management strategies with overall enterprise financial and human resource planning and make recommendations to leadership regarding necessary shifts.
  • Manage business relationships with internal and external team members for the purpose of implementing and/or maintaining services and programs.
  • Establish and manage vendors to standard service agreements and/or contracts as applicable.
  • Support divisional needs for Request for Information (RFI)/Request for Proposal (RFP) development and evaluation in coordination with HMH Purchasing.
  • Provide input into and recommendations for target investment mix for IT to support organizational goals.
  • Maintain an awareness of business processes and associated activities.
  • Provide input into and recommendations for continual improvement of services.
  • Other duties and/or projects as assigned.
  • Adheres to HMH Organizational competencies and standards of behavior.

Qualifications
Education, Knowledge, Skills and Abilities Required:
  • Bachelor's in business administration and/or other related fields.
  • Minimum of 10 or more years of managerial experience.
  • Excellent interpersonal and public speaking skills.
  • Proven strategic planning, contract management, and budgeting experience.
  • Demonstrated experience setting, monitoring, and meeting quarterly and annual goals.
  • Experience building and scaling teams and systems.
  • Problem-solving skills.
  • An entrepreneurial spirit.
  • Excellent written and verbal communication skills.
  • Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms

Education, Knowledge, Skills and Abilities Preferred:
  • Master's degree in business administration and the healthcare industry.
  • Minimum of 15 or more years of managerial experience.

Licenses and Certifications Preferred:
  • Information Technology Infrastructure Library (ITIL) Foundations.
  • Project Management Institute (PMI) Certification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Starting Minimum Rate
Minimum rate of $217,464.00 Annually
Job Posting Disclosure
HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness. Experience: Years of relevant work experience. Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training. Skills: Demonstrated proficiency in relevant skills and competencies. Geographic Location: Cost of living and market rates for the specific location. Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization. Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

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