Director Insurance Operations Jobs in Columbus, OH

What We Offer:

As part of our team, you'll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $117, 839 to $187,157. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location

• Annual Bonus with a target bonus percentage of 15% + Annual Merit Increase Eligibility

• Hybrid schedule (3 days on-site weekly).

• Additional benefits are listed at the bottom of the job description

The primary duties of this role are to:

• Defines and leads execution of the analytics strategy for Insurance, aligned to enterprise priorities. Provides leadership across analytics functions, ensuring alignment to business priorities and long-term strategic objectives.

• Leads prioritization and resource allocation across initiatives based on business value and impact. Coaches and develops team to future proof the skills of the team, with a focus on scalability and organizational effectiveness.

• Provides strategic direction to the development of advanced deliverables such as complex business question resolution (consulting with leadership to further refine and focus questions before running analytics) and directing analytic efforts that significantly impact and influence key strategic imperatives.

• Develops and implements processes, procedures, and standards that optimize resource efficiency.

• Oversees and ensures delivery of analytics, including the extracting, building, refining, and translating data and insights into strategy such that the interpretation of trends or patterns and identified solutions meet long-term business objectives.

• Responsible for data integrity among various internal groups and/or between internal and external sources. Establishes standards and ensures consistency for providing those groups with consistent high-quality data and queries.

• Leads development of executive-level insights and presentations. that communicate complex analytical results in a manner that clearly conveys recommendations and/or answers to strategic questions, concerns, risks, and opportunities, designed to influence key stakeholders and drive strategic business decisions.

• Ensures standardization of Insurance Analytics, including the use of key analytics processes, design of analytical approaches, and development of tools which enable benefit identification, analysis and reporting.

• Proactively identifies additional learnings needed to deliver insights such that the data displays a thorough picture of the environment.

• Leads development of annual and multi-year (3-5 year) analytics roadmap in partnership with Executive Leadership. Drives and influences implementation of data and analytics capability evolution.

• Accountable for measurable business outcomes, including revenue growth, ROI of analytics investments, and operational efficiency improvements. Serves as an organizational thought leader, educating others on the use of data, analysis, and statistics in designing effective strategies and making effective business decisions. Establishes governance, standards, and best practices across the analytics ecosystem.

• Remains abreast of new techniques and methodologies for data analytics.

• Drives enterprise adoption of insurance analytics products, self-service tools, and decision frameworks.

• Champions adoption of data-driven decision making across the organization, including executives and cross-functional leaders. Serves as a strategic partner to Officers and Executive Leadership to shape business strategy and investment priorities.

• Identifies analytical needs and provides functional and technical thought leadership for proposing the right analytical solution to meet evolving business needs.

• Partners with Human Resources/Learning & Development, IT, and other key stakeholders to develop a long-term vision for Learning Management System (LMS) technology in combination with data management strategies, to enable timely and efficient delivery of business intelligence and sales activity.

• Leads cross-functional analytics initiatives spanning Technology, Operations, and Insurance. Participates in conferences, seminars, or AAA National events, to share or gather best practices.

• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree in Business, Technology, or related discipline, or equivalent combination of education and experience required.

• 8-10+ years in analytics/business intelligence, including strategic leadership roles.

• 5+ years of leadership experience, including leading leaders or multiple teams/functions.

• Detailed knowledge of business operations fundamentals with a strong understanding of underlying statistical methods.

• Proven ability to influence executive stakeholders and drive strategy-aligned outcomes

• Basic SQL knowledge required; fluency in Power BI required.

Knowledge Skills and Abilities:

• Collaborative team player with excellent interpersonal and leadership skills and the ability to work in a cross functional matrix environment.

• Effective presentation skills.

• A high degree of professionalism and integrity.

• Proven ability to work independently, managing multiple projects simultaneously in a deadline driven environment.

• Demonstrated ability to make independent decisions, using sound judgment to identify and resolve issues, escalates when appropriate.

• Demonstrated ability to translate complex analytics into easy to grasp concepts to non-technical partners.

• Demonstrated ability to communicate and influence Executive and Management levels.

Full time Associatesare offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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