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Director Innovation Jobs in Manchester, NH (NOW HIRING)

Ryder System, Inc.

Senior Director AI Security

Concord, NH · On-site

$150 - $200/hr

... innovation across the enterprise. The Senior Director serves as the executive leader responsible ... for governance, security architecture strategy, risk management, secure adoption, regulatory ...

YMCA of Greater Nashua

Aquatics Director

Nashua, NH · On-site

$65 - $90/hr

Reporting to the Vice President of Program Innovation and Quality, the Aquatics Director leads all aquatic programming at the Nashua branch. You'll provide supervision, vision, and hands‑on ...

Crane NXT, Co.

HR Director

Nashua, NH · On-site

$120 - $180/hr

Human Resource Director - Nashua, NH Join Crane Currency as a Human Resource Director in Nashua, NH and be part of a team where people matter, and innovation thrives. How you will make an impact The ...

BAE Systems

Dir I- Tech Dev

Merrimack, NH · On-site

We innovate for impact; and Our innovation is multidimensional. Sitting at the heart of BAE Systems Electronic Systems (ES), FAST Labs provides the next generation of technology across ES's defense ...

Rms USA

Director of Sales

Andover, MA · On-site

$180 - $280/hr

RMS USA is seeking a strategic and experienced Director of Sales to lead and scale our sales ... innovation across our teams. #J-18808-Ljbffr

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Showing results 21-40

All JobsInnovation JobsDirector Innovation JobsDirector Innovation Jobs in Manchester, NH

Director Innovation information

See Manchester, NH salary details

$33.4K

$117K

$194.7K

How much do director innovation jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director innovation in Manchester, NH is $116,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $156,300.00 per year, depending on experience, location, and employer.

What does a director of innovation do?

A Director of Innovation leads an organization's efforts to develop and implement new ideas, technologies, and strategies that drive growth and competitive advantage. They research market trends, foster a culture of innovation, and collaborate with teams to bring new products, services, or processes to life. Their role involves strategic planning, identifying opportunities for innovation, and managing projects that enhance business performance.

What are the key skills and qualifications needed to thrive as a director of innovation?

To thrive as a Director of Innovation, you need expertise in strategic planning, product development, and business analysis, typically supported by a relevant bachelor's or master's degree. Familiarity with project management tools, innovation frameworks, and data analytics platforms is highly beneficial. Strong leadership, creative problem-solving, and excellent interpersonal communication set standout candidates apart in this position. These capabilities are crucial for effectively driving change, fostering a culture of innovation, and ensuring the organization remains competitive in a dynamic marketplace.

What are the main challenges a director of innovation typically faces in this role?

A Director of Innovation often deals with balancing the need for creative, out-of-the-box thinking with the practical requirements of business viability and risk management. Navigating resistance to change and securing stakeholder buy-in across different departments can be significant challenges. The role usually involves managing cross-functional teams and building bridges between R&D, marketing, and operations to drive projects forward. Being able to translate visionary ideas into actionable initiatives, while ensuring alignment with organizational goals, is essential for long-term success in this position.

What job categories do people searching Director Innovation jobs in Manchester, NH look for?

The top searched job categories for Director Innovation jobs in Manchester, NH are:

Director Innovation jobs near you
Infographic showing various Director Innovation job openings in Manchester, NH as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $117,041 per year, or $56.3 per hour.

Senior Director, Customer Care

Sequel Med Tech

Manchester, NH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About Sequel 
Sequel, headquartered in Manchester, New Hampshire, is a company developing the next generation of transformative drug-delivery advancements starting with diabetes. Sequel's approach is to look at diabetes management holistically to advance systems that make living with diabetes simpler and easier for all. Sequel's flagship product, the twiist Automated Insulin Delivery (AID) System, launched in July 2025 for people with type 1 diabetes providing them with personalized diabetes management. 
 

The Senior Director, Customer Care is responsible for leading Sequel's customer support strategy and operations, ensuring an exceptional customer experience while optimizing efficiency, controlling costs, and building a scalable service model for future growth. As the senior-most leader of the Customer Care function, this role oversees customer interactions across phone, email, chat, and emerging digital channels, driving operational excellence, customer satisfaction, and business performance.

This leader translates business priorities into scalable customer support strategies, operating models, and continuous improvement initiatives that enable sustainable growth. The Senior Director will leverage customer insights, service data, operational metrics, and market trends to identify opportunities, solve complex problems, and proactively recommend innovative solutions that improve both the customer experience and business performance.

This individual must possess the judgment to build for today's needs while architecting an organization capable of supporting future growth. The Senior Director will define what an efficient Customer Care team looks like and continuously measure the team's results against that model. The ideal candidate is an analytical, forward-thinking leader who understands how to drive efficiency, optimize resources, and thoughtfully scale people, processes, and technology without overbuilding.

Job Responsibilities and Essential Duties
Strategic Leadership & Customer Experience
  • Define and execute the short- and long-term vision, strategy, and operating model for Sequel's Contact Center, which includes clinical and technical product support.
  • Direct and mentor a team of Customer Care leaders while building leadership capabilities, organizational effectiveness, and succession pipelines.
  • Translate customer insights, service performance data, business priorities, and market trends into strategic initiatives that improve customer outcomes and strengthen organizational performance.
  • Collaborate with senior leaders across the organization to align customer support priorities with broader business objectives.
  • Build and maintain strong, collaborative relationships with Sequel's Manufacturer of Record and Quality organization to ensure the effective, compliant management of customer product complaints. Drive cross-functional accountability for complaint investigation, resolution, and continuous improvement activities while maintaining adherence to FDA regulations and quality system requirements.
  • Champion a customer-centric culture focused on exceptional service, accountability, innovation, and continuous improvement.
  • Develop and monitor customer experience and operational KPIs, ensuring performance goals are achieved while identifying opportunities for ongoing optimization.
Operational Excellence & Continuous Improvement
  • Provide strategic oversight of Customer Care operations, ensuring the organization delivers exceptional service, operational excellence, and sustainable cost efficiency through data-driven decision-making and continuous improvement.
  • Champion initiatives that enhance customer experience, optimize processes and resources, manage operational risk, and support compliance with regulatory, quality, and company requirements.
Technology & Innovation
  • Provide strategic leadership for CRM platforms, workforce optimization tools, knowledge management systems, conversational AI, automation solutions, and other omnichannel customer engagement technologies.
  • Lead the evaluation, selection, implementation, and adoption of technology solutions that enhance customer experience, improve operational effectiveness, and support future growth.
  • Partner with cross-functional stakeholders to leverage technology and data analytics to drive measurable business outcomes and scalable operations.
  • Stay informed of industry trends and emerging technologies, bringing forward innovative ideas and best practices that position Sequel for long-term success.
Organizational Development & Talent Leadership
  • Build, lead, mentor, and develop a high-performing team, fostering a culture of transparency, collaboration, accountability, and excellence.
  • Develop leadership capabilities within the organization and provide coaching to managers and emerging leaders.
  • Partner with the People & Culture team to create career paths, succession plans, leadership development programs, and talent strategies that support organizational growth.
  • Develop and execute workforce planning, capacity management, and staffing strategies that balance efficiency with future scalability.
Financial & Business Partnership
  • Manage departmental budget and resources effectively, ensuring investments align with business objectives and deliver measurable value.
  • Leverage customer, operational, and financial data to identify trends, develop strategic recommendations, and present actionable insights, business cases, and performance updates to senior leadership, executive teams, and Board-level audiences.
  • Maintain a strong understanding of healthcare reimbursement, payer environments, and customer access considerations to inform operational and service strategies.
Minimum Requirements (Education and Experience):
  • Bachelor's degree in Business Administration, Operations, or a related field, or equivalent combination of education and experience.
  • 12+ years of progressive leadership experience in customer care, customer service, contact center operations, or customer experience management.
  • Demonstrated success building, leading, and scaling customer support organizations in high-growth, fast-paced, or startup environments.
  • Significant experience leading customer care or call center teams within an FDA-regulated industry, including medical device, pharmaceutical, biotechnology, or healthcare organizations.
Required Knowledge, Skills and Abilities:
  • Demonstrated ability to leverage customer insights, operational and business data to develop and execute strategic initiatives, including process improvement, automation, AI-enabled technologies, and digital transformation efforts that enhance customer experience, improve efficiency, contain costs, and deliver measurable business outcomes.
  • Strategic thinker with strong analytical and problem-solving capabilities, able to translate complex data and business challenges into actionable recommendations that balance short-term priorities with long-term growth objectives.
  • Experience leading and developing managers and building high-performing teams and cultures.
  • Demonstrated success influencing cross-functional stakeholders and senior leaders in complex organizational settings.
  • Strong financial acumen with experience managing budgets, forecasting resources, and optimizing operational investments.
  • Deep understanding of customer care operations, workforce management, performance metrics, and contact center best practices, with experience utilizing CRM and customer engagement platforms (Salesforce preferred) to optimize customer experience, operational efficiency, and business performance.
  • Innovative mindset with a passion for leveraging data, technology, and process improvements to enhance customer experiences and business performance.
  • Understanding of healthcare reimbursement, payer coverage, and patient support services environments preferred.
  • Able and willing to work onsite in either Sequel's Marlborough, MA or Manchester, NH office on a regular basis (1-2x/week) and travel domestically as needed.
$220,000 - $270,000 a year
Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
At Sequel, we believe that when you thrive, we thrive. That's why our benefits package is designed to support you from day one. You'll be automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting. We're committed to your well-being and understand the unique needs of employees and families living with diabetes, so we offer capped out-of-pocket insulin costs and GLP-1 coverage across all plans. You'll have access to a variety of Meritain health insurance plans to suit your needs and can also take advantage of Flexible Spending Accounts (FSAs) or Health Savings Account (HSA). Our comprehensive benefits package includes vision and dental coverage, plus voluntary options such as long-term disability, accident, critical illness, hospital indemnity, and even discounts for pet care. In addition, we provide employer-paid short-term disability and life insurance for extra peace of mind.

We know the importance of taking time to rest and recharge. That's why Sequel offers flexible PTO, generous paid holidays, and Flex Time options to help you balance work and life when you need it most. Our team enjoys a culture built on hard work, fun, and genuine support. At Sequel, you're not just starting a job, you're building a rewarding career and a brighter future. Join us, and let's thrive together!
 
Environmental/Safety/Physical Work Conditions 
Ensures environmental consciousness and safe practices are exhibited in decisions 
Use of computer and telephone equipment and other related office accessories/devices to complete assignments 
May work extended hours during peak business cycles 
Physical requirements such as lifting specific weights 
Some travelling is expected 
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