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Director Implementation Services Jobs in Washington

NJI Media LLC

Director, Client Services

Washington, DC · On-site

The Role The Director, Client Services is an anchor of the client services team, ensuring that both ... Implement stringent quality control measures, ensuring that project deliverables meet or exceed ...

NJI Media LLC

Director, Client Services

Washington, DC · On-site

The Role The Director, Client Services is an anchor of the client services team, ensuring that both ... Implement stringent quality control measures, ensuring that project deliverables meet or exceed ...

Compass Group

Dining Services Director

Waldorf, MD · On-site

$70K - $80K/yr

Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminates the vision within the community so all team members ...

Compass Group

Dining Services Director

Waldorf, MD · On-site

$70K - $80K/yr

Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminates the vision within the community so all team members ...

Morrison Living

Dining Services Director

Waldorf, MD · On-site

$70K - $80K/yr

Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminates the vision within the community so all team members ...

Compass Group

Dining Services Director

Waldorf, MD · On-site

$70K - $80K/yr

Develop and implement overall operating strategy that is aligned with the Compass Community Living and client business strategy, disseminates the vision within the community so all team members ...

VHC Health

Director Social Services

Arlington, VA · On-site

The Director of Social Services will also be responsible for any additional Clinical Therapy ... implementation, and ensures compliance with CMS, TJC, DOL, ASAM and DBHDS criteria that promote ...

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Director Implementation Services information

What does a director of implementation services do?

A Director of Implementation Services oversees the planning, coordination, and execution of projects that deliver products or services to clients. They manage teams responsible for onboarding new customers, ensuring solutions are tailored to client needs, and that implementations are completed on time and within budget. This role often requires collaborating with sales, product, and support teams to ensure a seamless transition from sale to operational use. Their main goal is to ensure client satisfaction and drive the successful adoption of company solutions.

What are the key skills and qualifications needed to thrive as a director of implementation services?

To excel as a Director of Implementation Services, you need extensive project management experience, a background in business or technology, and a proven track record leading cross-functional teams. Familiarity with project management tools (such as Jira or Asana), CRM systems, and methodologies like Agile or Six Sigma is highly beneficial. Strong leadership, communication, and problem-solving skills help drive client satisfaction and effective team coordination. These competencies ensure seamless implementation of solutions, successful client outcomes, and organizational growth.

How does a director of implementation services typically collaborate with cross-functional teams during large-scale client deployments?

A Director of Implementation Services plays a pivotal role in coordinating efforts across departments such as sales, product development, customer support, and project management to ensure successful client onboarding and solution deployment. They facilitate regular meetings, establish clear communication channels, and define project milestones to align all stakeholders on goals and timelines. This collaborative approach helps to anticipate potential challenges, resolve resource conflicts, and ensure that client requirements are consistently met. Effective collaboration is essential for delivering seamless implementations and maintaining high client satisfaction.

What is the difference between Director Implementation Services vs Implementation Manager?

AspectDirector Implementation ServicesImplementation Manager
CredentialsTypically requires a bachelor’s degree, extensive experience, and sometimes certifications like PMPUsually requires a bachelor’s degree and relevant project management experience
Work EnvironmentOversees multiple projects and teams, strategic planningManages specific projects, coordinates teams, and ensures project delivery
Employer & Industry UsageCommon in large organizations, consulting firms, and tech companiesFound in various industries, including IT, healthcare, and finance

The main difference is that the Director Implementation Services focuses on strategic oversight and leadership across multiple projects, while the Implementation Manager handles day-to-day project execution and team coordination.

What are popular job titles related to Director Implementation Services jobs in Washington?

For Director Implementation Services jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Director Implementation Services jobs in Washington look for?

The top searched job categories for Director Implementation Services jobs in Washington are:

Director Implementation Services jobs near you
Infographic showing various Director Implementation Services job openings in Washington as of June 2026, with employment types broken down into 95% Full Time, 3% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Director, Client Services

NJI Media LLC

Washington, DC • On-site

Full-time

Posted 21 days ago

Job description

NJI is an agency where creativity knows no borders. We navigate the complexities of public affairs, charting new paths across industries and continents to deliver work that sparks conversation, shifts perception, and inspires action.
The Role
The Director, Client Services is an anchor of the client services team, ensuring that both our staff and clients stay aligned on objectives and expectations across a diverse portfolio of accounts. They thrive in a culture that values proactive problem-solving, agility, and a relentless pursuit of excellence.
Central to this role's success is a deep understanding of communications and marketing, especially for policy-oriented audiences, and the role that creative agencies play in supporting clients across various sectors. The Director, Client Services goes beyond guiding projects to the finish line; they are setting benchmarks, fostering innovation, and ensuring that every client relationship reflects NJI's commitment to excellence.
Note: This is a hybrid position that requires being in our Georgetown office three days per week on a flexible schedule. Our team meets for lunch every Wednesday, and we encourage crew members to join us in person for two additional days of their choosing.
Primary Responsibilities
What You'll Do
  • Lead the execution and delivery of large-scale, complex projects, ensuring they align with agreed requirements and meet the highest standards.
  • Foster a collaborative environment across divisions, streamlining communication and execution.
  • Act as the daily interface between the agency's account management team, clients, and other internal divisions, ensuring that project objectives and expectations are clearly defined and planned for daily delivery of work.
  • Provide guidance and development coaching to portfolio-specific project managers, ensuring they excel both day-to-day and strategically.
  • Elevate team efficiency, accountability, and professional growth through process optimization, clear performance metrics, and continuous learning.
  • Manage project schedules and budgets across a portfolio of accounts, ensuring optimal allocation of resources and efficient production scheduling and planning.
  • Identify potential risks to project budgets and delivery plans, and proactively implement strategies to mitigate them.
  • Manage communication with all project stakeholders (verbal and written), focusing on balancing Account Management division needs with project delivery capabilities, ensuring alignment and transparency throughout the client relationship.
  • Implement stringent quality control measures, ensuring that project deliverables meet or exceed client expectations.
  • Liaise with partners and vendors to ensure cohesive support for clients.
  • Set, monitor, and report on performance benchmarks for client accounts, ensuring NJI's standards of excellence and improvement in future work.
  • Stay abreast of global industry developments, integrating them into client relationships.
  • Foster a strong organizational culture at NJI that champions excellence and continuous growth.

What You'll Bring
  • Proficiency in managing multiple client accounts simultaneously, advanced understanding of project lifecycle stages, and project management tools.
  • Demonstrated ability to inspire, guide, and manage teams toward achieving client goals.
  • Expertise in managing communications and setting expectations with stakeholders, including clients and partners.
  • Track record of cross-functional teamwork in delivering and evaluating client work.
  • Knowledge in optimizing processes for efficiency and effectiveness.
  • Strong understanding of quality control measures to ensure account standards.
  • Deep knowledge of the U.S. political and policy landscape at the federal and state levels.
  • Experience overseeing budgets and providing financial reporting.
  • Capability to prioritize tasks effectively and meet deadlines.
  • Aptitude for proactive problem identification and solution implementation.
  • High emotional intelligence, enhancing client/vendor relationships and team dynamics.

Diversity Commitment
Authenticity is the foundation of boundless creativity. Rooted in diverse life experience, our team challenges the status quo through our work and culture every day. We are committed to sustaining and improving NJI's inclusive workplace by actively expanding the diversity of our team. We encourage people from underrepresented groups to apply. If you require accommodations or assistance during the application process, please contact info@njimedia.com .
Cover Letter
We think of cover letters more in the old-fashioned pen pal sense. So, keep the job summary and skills list in your resume, and write something that personally expresses who you are and what draws you to NJI and this role.

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