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Branch Manager Houston Federal Credit Union

Location: Sienna Branch – 8130 Highway 6, Missouri City, TX 77459

Employment Type: Exempt / Full Time

Branch Hours: Monday – Friday: 8:30 a.m. - 5:30 p.m.; Saturdays: 8:30 a.m. - 2:30 p.m.

Role:

To direct the operations of a medium sized Credit Union facility (3 to 5 people), ensuring the branch meets organizational financial, operational, service, and growth plans.

Essential Functions & Responsibilities:

• To Improve the penetration levels of loan and members and increase member usage of credit union products by meeting or exceeding Business Development expectations and goals. To find new business partner opportunities and work within the community to help the branch grow in its relationships.
• Directs, develops, motivates, hires and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
• Monitors branch operating results relative to established objectives and goals and ensure that appropriate steps are taken to correct unsatisfactory conditions.
• Represents the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions, and similar groups.
• May have facility maintenance responsibilities for HFCU properties.
• Monitors all branch activities to ensure they are in compliance with established credit union policies and procedures.
• Maintains communications with main office; prepares and submits standard reports; attends scheduled management meetings.
• Performs other related duties as assigned.

Performance Measurements:

1. To increase deposits, new accounts, and loan dollars for the branch and to support the strategic objectives for HFCU.

2. To ensure that branch and employees provide friendly, professional and accurate service and support to all members and HFCU employees.

3. To maintain a cohesive, highly trained and motivated staff, sufficient to meet needs of members.

4. To complete performance reviews within the prescribed time frame.

5. To develop and maintain business partner relationships within the community by calling on potential SEG's and coordinating branch participation in community activities. 6. To ensure all documentation is completed, accurately and timely.

7. To meet or exceed the minimum of the established incentive goals each month and ensure that direct reports achieve their individual goals.

8. To develop recommendations for cost efficiencies and enhancements to products, pricing and processes by monitoring trends in operations and deposit services.

9. To promote an advocacy culture within the branch, both by example and training employees to identify opportunities.

10. To ensure that HFCU properties are clean, in good condition and safe for members and employees.

11. Is responsible for compliance with all required regulations and policies, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations.

Knowledge and Skills:

Experience:

Three years to five years of similar or related experience.

Education:

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Must have qualities that are consistent with our CORE Values:

• • Integrity, Honesty, & Respect
  • Passion, Commitment & Enthusiasm
  • Seek Excellence in All We Do
  • Work Hard and Have Fun
  • Friendly Service and Superior Value