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Director Guest Experience Jobs in Boca Raton, FL

NexDine

Guest Experience Ambassador

Pompano Beach, FL · On-site

$14.25 - $17.75/hr

Guest Experience Ambassador The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents ...

McDonald's

Guest Experience Lead

Pembroke Pines, FL · On-site

$14.75 - $16.76/hr

Weekly direct deposit * 401k plan * Medical, dental, and vision benefits And much, much more! This role is vital to the guest experience because you'll: * Lead the experience: Check in with guests ...

McDonald's

Guest Experience Lead

Miramar, FL · On-site

$14.75 - $16.76/hr

Weekly direct deposit * 401k plan * Medical, dental, and vision benefits And much, much more! This role is vital to the guest experience because you'll: * Lead the experience: Check in with guests ...

McDonald's

Guest Experience Lead

Miramar, FL · On-site

$14.75 - $16.76/hr

Weekly direct deposit * 401k plan * Medical, dental, and vision benefits And much, much more! This role is vital to the guest experience because you'll: * Lead the experience: Check in with guests ...

McDonald's

Guest Experience Lead

Miami Gardens, FL · On-site

$14.75 - $16.76/hr

Weekly direct deposit * 401k plan * Medical, dental, and vision benefits And much, much more! This role is vital to the guest experience because you'll: * Lead the experience: Check in with guests ...

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All JobsGuest Experience JobsDirector Guest Experience JobsDirector Guest Experience Jobs in Boca Raton, FL

Director Guest Experience information

See Boca Raton, FL salary details

$33.2K

$76.2K

$108.7K

How much do director guest experience jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director guest experience in Boca Raton, FL is $76,206.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $93,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of guest experience?

To thrive as a Director of Guest Experience, you need expertise in hospitality management, customer service strategy, and a bachelor's degree in hospitality or a related field. Familiarity with guest feedback platforms, CRM systems, and hospitality management software is typically required. Exceptional leadership, communication, and problem-solving abilities help you inspire teams and ensure consistently high guest satisfaction. These skills are crucial for creating memorable guest experiences and driving brand loyalty in a competitive hospitality environment.

How does a director of guest experience typically collaborate with other departments to enhance overall customer satisfaction?

A Director of Guest Experience works closely with teams such as operations, marketing, front desk, and housekeeping to ensure a seamless and memorable guest journey. They coordinate with these departments to align service standards, resolve guest issues promptly, and implement feedback-driven improvements. Regular meetings and cross-departmental training sessions are common, allowing the Director to advocate for the guest perspective while fostering a culture of hospitality throughout the organization.

What is the difference between Director Guest Experience vs Guest Services Manager?

AspectDirector Guest ExperienceGuest Services Manager
ResponsibilitiesOversees overall guest satisfaction strategies, manages multiple departments, develops guest experience initiativesManages daily guest interactions, supervises front-line staff, handles guest complaints
Required CredentialsBachelor's degree in hospitality, business, or related field; experience in guest experience rolesHigh school diploma or equivalent; experience in guest services or hospitality
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsFront-line customer service, daily guest interactions, staff supervision

The main difference is that the Director Guest Experience focuses on strategic oversight and improving overall guest satisfaction across the organization, while the Guest Services Manager handles daily operations and direct guest interactions. The director role involves higher-level planning and leadership, whereas the manager role is more hands-on with staff and guests.

What does a director of guest experience do?

A director of guest experience oversees the quality of interactions and services provided to customers or guests, ensuring satisfaction and loyalty. They develop strategies to improve service standards, manage staff training, and analyze feedback to enhance overall guest experiences within hospitality, retail, or entertainment settings.

What are the most commonly searched types of Guest Experience jobs in Boca Raton, FL?

The most popular types of Guest Experience jobs in Boca Raton, FL are:

What job categories do people searching Director Guest Experience jobs in Boca Raton, FL look for?

The top searched job categories for Director Guest Experience jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Director Guest Experience jobs?

Cities near Boca Raton, FL with the most Director Guest Experience job openings:

Director Guest Experience jobs near you

Guest Experience Ambassador

Nexdine Hospitality

Pompano Beach, FL • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Nexdine Hospitality rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

9th of 68 rated caterers

Job description

Who We Are:
NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.
Job Details
Position: Guest Experience Ambassador
Location: Pompano Beach, FL
Schedule: Weekends Required
Hours: Part Time/Full Time
Hourly Pay Rate: Up to $18.00/hr
Pay Frequency: Weekly - Direct Deposit
What We Offer You:
  • Generous Compensation & Benefits Package
  • Health, Dental & Vision Insurance
  • Company-Paid Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off: Vacation, Holiday, Sick Time
  • Employee Assistance Program (EAP)
  • Career Growth Opportunities
  • Various Employee Perks and Rewards

Guest Experience Ambassador Job Summary:
The Server/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.
Essential Functions and Key Tasks:
  • Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
  • Leads service of food or beverages to residents.
  • Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Ensure residents are satisfied with all aspects of service.
  • Communicate with direct supervisor on any customer service issues.
  • Check residents' diets, likes & dislikes to ensure that such requirements are satisfied.
  • Assist with set up tables, run food and deliver wine and cocktails.
  • Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
  • Some wine knowledge required.
  • Get along with others and have an "above and beyond" service mentality.
  • Provide excellent customer service; be attentive and approachable, greet and thank customers.
  • May perform other duties and responsibilities as assigned.

Work Environment:
The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The team member is frequently exposed to heat, steam, fire and noise.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Required Education and Experience:
• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience
All selected candidates must undergo a Level 2 background check: HB531 | Florida Agency for Health Care Administration

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