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Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

The Head of Marketing Operations will be a member of the Acquisition Marketing Leadership team, responsible for all aspects of the execution, production and quality control of all marketing campaigns, specifically direct mail, email, digital marketing. This role will lead a team of marketing professionals and will work cross-functionally with other departments, in particular channel owners (Marketing Strategy), Analytics, Finance, the Strategic Partnership Group, the Contact Center, and IT to ensure timely and error-free delivery of all planned campaigns, help drive campaign performance at or above budgeted levels, and to ensure consistency in branding, messaging, and customer experience. 

This role will be based in our Naperville, Illinois, location. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. 

• 8+ years of progressive experience in positions within marketing operations, campaign execution and project management required.
• 2+ years in managing Direct Mail execution.
• 7+ years of experience leading, mentoring, and building high-performing teams, allocating and managing resources and setting/managing performance goals. This includes a track record of consistently recognizing and rewarding excellent performance and addressing performance issues head-on, without delay.  
• Strong leadership and interpersonal skills, with a track record of effectively communicating with and influencing stakeholders and executives, up to C-level. 
• Knowledge of the latest marketing automation, quality control and process design trends and best practices. 
• Strong analytical and problem-solving skills with the ability to generate insights from raw data and make data-driven decisions. 
• Hands-on Agile and process engineering experience is preferred. 

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $191,250 - $253,750 USD Annually. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.