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Director Elite Placement Solutions Jobs (NOW HIRING)

Visa

Senior Director, Elite Care

Atlanta, GA · On-site

The Senior Director, Elite Care, provides strategic leadership and direction to the team, ensuring ... scalable solutions and accelerate resolution of complex issues. * Use data-driven insights to ...

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As of Sep 7, 2026, the average yearly pay for director elite placement solutions in the United States is $79,874.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $90,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Director Elite Placement Solutions job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $79,874 per year, or $38.4 per hour.

Senior Director, Elite Care

Visa

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Visa rating

8.3

Company rating: 8.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

6th of 21 rated payment service providers

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
The Senior Director, Elite Care, provides strategic leadership and direction to the team, ensuring the delivery of exceptional client experience and consistent achievement of key OKRs. This role combines operational excellence with innovation leveraging performance management frameworks and AI-driven capabilities to modernize processes, improve efficiency, and drive measurable results.
Key Responsibilities:
  • Lead and develop a high-performing organization, fostering a culture of ac
  • Aountability and continuous improvement.
  • Lead technical and technically oriented teams, setting clear direction, strengthening technical capability, and ensuring effective execution against complex client and business priorities.
  • Implement performance management strategies to monitor progress, optimize team effectiveness, and exceed organizational goals.
  • Identify and integrate AI technologies to streamline workflows, enhance decision-making, and deliver operational efficiencies.
  • Modernize the service model and reimagine the client experience through agile methodologies and technology-driven enhancements.
  • Build and sustain a "Client first" culture, empowering staff to deliver exceptional experiences at every touchpoint.
  • Build strong partnerships with senior leaders and cross-functional technical stakeholders, including Product, Engineering, Technology, and Operations, to translate client and business needs into scalable solutions and accelerate resolution of complex issues.
  • Use data-driven insights to proactively address organizational challenges and influence strategic direction.
  • Provide thought leadership to ensure tools, processes, and resources are in place for outstanding client support.
  • Make independent decisions with significant operational and financial impact on Visa initiatives and client relationships.
  • Stay current with industry trends and emerging technologies to maintain competitive advantage.

Why Join Us?
  • Join a global leader in payments, influence strategic outcomes, and lead innovation through AI and advanced performance management practices.

This role is a Hybrid position to be located in our Atlanta, GA office location.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
  • 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD); or a minimum of 5 years of work experience with a PhD
  • A minimum of 12 years of progressive leadership roles in customer service and/or the payments industry
  • Proven ability to manage and optimize complex business processes and lead cross-functional teams through high-impact, complex business issues.
  • Proficiency in data-driven decision-making, process documentation, and statistical analysis to identify and implement performance improvements.
  • Demonstrated ability to provide technical and consultative support to external customers, identify business needs, and deliver tailored solutions.
  • Proven experience leading technical or technically oriented teams and collaborating with technical stakeholders to resolve complex issues, manage competing priorities, and deliver scalable client-focused solutions.

Preferred Qualifications:
  • 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD); PhD with 9+ years of experience
  • A minimum of 15 years of progressive leadership roles in customer service and/or the payments industry
  • Strong track record of implementing initiatives and leading digital transformation efforts that improve efficiency, including adoption of advanced technologies and automation to improve service delivery and scalability
  • Significant experience in payment processing, bankcard operations, or related fields, with direct accountability for client-facing operations.
  • Proven ability to implement performance management frameworks and drive measurable improvements.
  • Demonstrated success in adopting AI technologies to enhance efficiency and service delivery.
  • Strong analytical skills with proficiency in data-driven decision-making and predictive analysis.
  • Executive-level communication and collaboration skills with the ability to influence stakeholders at all levels.
  • Track record of building high-performing teams and delivering exceptional client experiences.
Information for US Applicants :For roles located in the US, the estimated salary range for this position is $179,300.00 to $ 313,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law. Visa_Talent_Portal

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About Visa

Sourced by ZipRecruiter

Visa is a global leader in digital payments, facilitating over 215 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, empowering individuals, businesses, and economies to thrive. When you become a part of Visa, you join a purpose-driven culture that values growth, embraces diversity, and recognizes the significance of your contributions. We believe in creating inclusive economies that uplift everyone, everywhere. Your work at Visa will directly impact billions of people worldwide, enabling access to financial services and shaping the future of money movement.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

1958

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